# Which AI tools do Healthcare companies use for Help desks? Intercom: 5 companies (2 Confirmed, 0 Declared, 3 Observed, 0 Job-post signal). Original source text: “Since integrating Fin, Birdie has witnessed a remarkable improvement to its support efficiency. “Fin is now resolving 26% of our conversations, a significant improvement from our previous benchmarks,” says Luke.” — Birdie Care ([Read the source]()). · Gorgias: 3 companies (3 Confirmed, 0 Declared, 0 Observed, 0 Job-post signal). No published reason in the sources selected. · Help Scout: 3 companies (0 Confirmed, 0 Declared, 3 Observed, 0 Job-post signal). No published reason in the sources selected. View the cited answer: https://www.usedby.ai/companies/industry/healthcare/helpdesk-platforms # Help desks tools used by Healthcare companies usedby lists 15 Healthcare companies using 6 Help desks tools. The most used is Intercom: 5 of the 15 Healthcare companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-11-15. ## Largest and best-proven users Two labelled views of the same companies. Neither is a score. ### Largest companies By employee range. Size known for 8 of 15. | Company | Proof | Employees | Tools | Last check | |---|---|---|---|---| | [Hinge Health](https://www.usedby.ai/companies/hinge-health.md) | Observed | 1,001–5,000 | Help Scout | 2026-11-13 | | [CityMD](https://www.usedby.ai/companies/citymd.md) | Observed | 1,001–5,000 | Help Scout | 2026-11-13 | | [Numan](https://www.usedby.ai/companies/numan.md) | Observed | 201–1,000 | Intercom | 2026-11-11 | ### Strongest proof Confirmed or declared: 7 of 15. This view filters what you read, never what is counted. | Company | Proof | Employees | Tools | Last check | |---|---|---|---|---| | [Emuaid](https://www.usedby.ai/companies/emuaid.md) | Confirmed | Unknown | Gorgias | 2026-11-15 | | [The Girlfriend Doctor](https://www.usedby.ai/companies/the-girlfriend-doctor.md) | Confirmed | Unknown | Gorgias | 2026-11-15 | | [Uqora](https://www.usedby.ai/companies/uqora.md) | Confirmed | Unknown | Gorgias | 2026-11-15 | ## Ranking Tools ranked by the companies of the 15 Healthcare companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies. | # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check | |---|---|---|---|---|---|---|---| | 1 | [Intercom](https://www.usedby.ai/tools/intercom.md) | 5 | 2 | 0 | 3 | 0 | 2026-11-11 | | 2 | [Gorgias](https://www.usedby.ai/tools/gorgias.md) | 3 | 3 | 0 | 0 | 0 | 2026-11-15 | | 3 | [Help Scout](https://www.usedby.ai/tools/help-scout.md) | 3 | 0 | 0 | 3 | 0 | 2026-11-13 | | 4 | [DevRev](https://www.usedby.ai/tools/devrev.md) | 2 | 2 | 0 | 0 | 0 | 2026-11-09 | | 5 | [Hiver](https://www.usedby.ai/tools/hiver.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-03 | | 6 | [Lime Connect (formerly Userlike)](https://www.usedby.ai/tools/lime-connect.md) | 1 | 0 | 0 | 1 | 0 | 2026-11-15 | ## Customers per tool Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture. | Tool | Company | Proof | Source | Last check | |---|---|---|---|---| | Intercom | [Birdie Care](https://www.usedby.ai/companies/birdie-care.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/birdie-care), captured 2026-11-05 | 2026-11-11 | | Intercom | [Dental Intelligence](https://www.usedby.ai/companies/dental-intelligence.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/dental-intelligence), captured 2026-11-11 | 2026-11-11 | | Intercom | [Accurx](https://www.usedby.ai/companies/accurx.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-11-11 | 2026-11-11 | | Intercom | [Numan](https://www.usedby.ai/companies/numan.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-11-11 | 2026-11-11 | | Intercom | [WHOOP](https://www.usedby.ai/companies/whoop.md) | Observed | [intercom.com](https://www.intercom.com/), captured 2026-11-11 | 2026-11-11 | | Gorgias | [Emuaid](https://www.usedby.ai/companies/emuaid.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/emuaid), captured 2026-11-15 | 2026-11-15 | | Gorgias | [The Girlfriend Doctor](https://www.usedby.ai/companies/the-girlfriend-doctor.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/the-girlfriend-doctor), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Uqora](https://www.usedby.ai/companies/uqora.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/uqora), captured 2026-11-15 | 2026-11-15 | | Help Scout | [BetterHelp](https://www.usedby.ai/companies/betterhelp.md) | Observed | [helpscout.com](https://www.helpscout.com/pricing/), captured 2026-11-13 | 2026-11-13 | | Help Scout | [Hinge Health](https://www.usedby.ai/companies/hinge-health.md) | Observed | [helpscout.com](https://www.helpscout.com/customers/), captured 2026-11-13 | 2026-11-13 | | Help Scout | [CityMD](https://www.usedby.ai/companies/citymd.md) | Observed | [helpscout.com](https://www.helpscout.com/), captured 2026-11-13 | 2026-11-13 | | DevRev | [Binah.ai](https://www.usedby.ai/companies/binah-ai.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/binah-ai), captured 2026-11-09 | 2026-11-09 | | DevRev | [LuxCreo](https://www.usedby.ai/companies/luxcreo.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/luxcreo), captured 2026-10-09 | 2026-11-09 | | Hiver | [Cohere Health](https://www.usedby.ai/companies/cohere-health.md) | Observed | [hiverhq.com](https://hiverhq.com/), captured 2026-10-03 | 2026-10-03 | | Lime Connect (formerly Userlike) | [Redcare Pharmacy](https://www.usedby.ai/companies/redcare-pharmacy.md) | Observed | [connect.lime-technologies.com](https://connect.lime-technologies.com/fr/), captured 2026-11-15 | 2026-11-15 | ## Method Public customer lines of active Help desks tools at companies classified in Healthcare. No software vendor had to be left out. Company mix by strongest proof: 7 confirmed, 0 declared, 8 observed and 0 signals. ## Questions ### Which Help desks tools do Healthcare companies use most? Intercom leads: 5 of the 15 Healthcare companies on usedby that use Help desks tools use it. Next: Gorgias (3), Help Scout (3), DevRev (2), and Hiver (1). ### How many Healthcare companies use Help desks tools? 15 Healthcare companies on usedby use at least one of 6 Help desks tools. It counts the companies usedby tracks. ### What proof backs these lines? Of the 15 companies, each counted at its strongest proof: 7 confirmed, 0 declared, 8 observed and 0 known from a job post. ### How does usedby build this ranking? usedby counts each Healthcare company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it. Industry page: https://www.usedby.ai/companies/industry/healthcare.md · Category page: https://www.usedby.ai/tools/category/helpdesk-platforms.md --- Source: https://www.usedby.ai/companies/industry/healthcare/helpdesk-platforms · How we check: https://www.usedby.ai/methodology