# Contact center AI tools used by HealthTech & Digital Health companies usedby lists 15 HealthTech & Digital Health companies using 6 Contact center AI tools. The most used is Observe.AI: 6 of the 15 HealthTech & Digital Health companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-20. ## Ranking Tools ranked by the companies of the 15 HealthTech & Digital Health companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies. | # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check | |---|---|---|---|---|---|---|---| | 1 | [Observe.AI](https://www.usedby.ai/tools/observe-ai.md) | 6 | 5 | 0 | 1 | 0 | 2026-10-20 | | 2 | [Assembled](https://www.usedby.ai/tools/assembled.md) | 3 | 2 | 0 | 1 | 0 | 2026-10-18 | | 3 | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-18 | | 4 | [CallMiner](https://www.usedby.ai/tools/callminer.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-18 | | 5 | [Balto](https://www.usedby.ai/tools/balto.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-07 | | 6 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-18 | ## Customers per tool Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture. | Tool | Company | Proof | Source | Last check | |---|---|---|---|---| | Observe.AI | [Accolade](https://www.usedby.ai/companies/accolade.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/accolade-drives-member-engagement-with-over-50-reduction-in-after-call-work), captured 2026-10-10 | 2026-10-20 | | Observe.AI | [MaxorPlus](https://www.usedby.ai/companies/maxorplus.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/maxorplus-elevates-cx-with-agent-coaching-powered-by-screen-recording), captured 2026-10-10 | 2026-10-20 | | Observe.AI | [Personify Health](https://www.usedby.ai/companies/personify-health.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/personify-health), captured 2026-10-05 | 2026-10-20 | | Observe.AI | [Signify Health](https://www.usedby.ai/companies/signifyhealth.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/signify-health), captured 2026-10-10 | 2026-10-20 | | Observe.AI | [Simple Online Healthcare](https://www.usedby.ai/companies/simple-online-healthcare.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/simple-online-healthcare-scales-patient-support-with-an-ai-agent), captured 2026-10-10 | 2026-10-20 | | Observe.AI | [Transcarent](https://www.usedby.ai/companies/transcarent.md) | Observed | [observe.ai](https://www.observe.ai/customers), captured 2026-10-20 | 2026-10-20 | | Assembled | [FuturHealth](https://www.usedby.ai/companies/futurhealth.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/futurhealth), captured 2026-10-08 | 2026-10-18 | | Assembled | [Lyra Health](https://www.usedby.ai/companies/lyra-health.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/lyra-health), captured 2026-10-08 | 2026-10-18 | | Assembled | [Spring Health](https://www.usedby.ai/companies/spring-health.md) | Observed | [assembled.com](https://www.assembled.com/customers), captured 2026-10-18 | 2026-10-18 | | Dialpad | [CureMint](https://www.usedby.ai/companies/curemint.md) | Confirmed | [dialpad.com](https://www.dialpad.com/customers/curemint/), captured 2026-10-08 | 2026-10-18 | | Dialpad | [Healthvana](https://www.usedby.ai/companies/healthvana.md) | Confirmed | [dialpad.com](https://www.dialpad.com/customers/healthvana/), captured 2026-10-08 | 2026-10-18 | | CallMiner | [Meduit](https://www.usedby.ai/companies/meduit.md) | Observed | [callminer.com](https://callminer.com/customers/professional-services), captured 2026-10-18 | 2026-10-18 | | CallMiner | [Progyny](https://www.usedby.ai/companies/progyny.md) | Observed | [callminer.com](https://callminer.com/customers/professional-services), captured 2026-10-18 | 2026-10-18 | | Balto | [EmpiRx](https://www.usedby.ai/companies/empirx.md) | Confirmed | [balto.ai](https://www.balto.ai/case-study/how-empirx-scales-faster-and-delivers-white-glove-service-with-balto/), captured 2026-10-07 | 2026-10-07 | | Sanas | [Convey Health Solutions](https://www.usedby.ai/companies/convey-health-solutions.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/convey-health-solutions), captured 2026-10-08 | 2026-10-18 | ## Method Public customer lines of active Contact center AI tools at companies classified in HealthTech & Digital Health. No software vendor had to be left out. Company mix by strongest proof: 11 confirmed, 0 declared, 4 observed and 0 signals. ## Questions ### Which Contact center AI tools do HealthTech & Digital Health companies use most? Observe.AI leads: 6 of the 15 HealthTech & Digital Health companies on usedby that use Contact center AI tools use it. Next: Assembled (3), Dialpad (2), CallMiner (2), and Balto (1). ### How many HealthTech & Digital Health companies use Contact center AI tools? 15 HealthTech & Digital Health companies on usedby use at least one of 6 Contact center AI tools. It counts the companies usedby tracks. ### What proof backs these lines? Of the 15 companies, each counted at its strongest proof: 11 confirmed, 0 declared, 4 observed and 0 known from a job post. ### How does usedby build this ranking? usedby counts each HealthTech & Digital Health company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it. Industry page: https://www.usedby.ai/companies/industry/healthtech-digital-health.md · Category page: https://www.usedby.ai/tools/category/contact-center-ai.md --- Source: https://www.usedby.ai/companies/industry/healthtech-digital-health/contact-center-ai · How we check: https://www.usedby.ai/methodology