# AI agents for customer service tools used by Industrial & Energy companies

usedby lists 39 Industrial & Energy companies using 15 AI agents for customer service tools. The most used is Cognigy: 11 of the 39 Industrial & Energy companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-25.

## Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

### Largest companies

By employee range. Size known for 23 of 39.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [AkzoNobel](https://www.usedby.ai/companies/akzonobel.md) | Confirmed | 10,001+ | Gupshup | 2026-10-25 |
| [Schneider Electric](https://www.usedby.ai/companies/schneider-electric.md) | Confirmed | 10,001+ | Gupshup | 2026-10-25 |
| [Bosch](https://www.usedby.ai/companies/bosch.md) | Confirmed | 10,001+ | Cognigy | 2026-10-24 |

### Strongest proof

Confirmed or declared: 20 of 39. This view filters what you read, never what is counted.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [AkzoNobel](https://www.usedby.ai/companies/akzonobel.md) | Confirmed | 10,001+ | Gupshup | 2026-10-25 |
| [Carl Zeiss](https://www.usedby.ai/companies/carl-zeiss.md) | Confirmed | Unknown | Gupshup | 2026-10-25 |
| [Schneider Electric](https://www.usedby.ai/companies/schneider-electric.md) | Confirmed | 10,001+ | Gupshup | 2026-10-25 |

## Ranking

Tools ranked by the companies of the 39 Industrial & Energy companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 11 | 6 | 0 | 5 | 0 | 2026-10-24 |
| 2 | [Blip](https://www.usedby.ai/tools/blip.md) | 5 | 0 | 0 | 5 | 0 | 2026-10-19 |
| 3 | [Tidio](https://www.usedby.ai/tools/tidio.md) | 4 | 3 | 0 | 1 | 0 | 2026-10-25 |
| 4 | [Gupshup](https://www.usedby.ai/tools/gupshup.md) | 3 | 3 | 0 | 0 | 0 | 2026-10-25 |
| 5 | [Lorikeet](https://www.usedby.ai/tools/lorikeet.md) | 3 | 3 | 0 | 0 | 0 | 2026-10-20 |
| 6 | [Parloa](https://www.usedby.ai/tools/parloa.md) | 3 | 1 | 0 | 2 | 0 | 2026-10-23 |
| 7 | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) | 3 | 1 | 0 | 2 | 0 | 2026-10-19 |
| 8 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-25 |
| 9 | [Crescendo](https://www.usedby.ai/tools/crescendo.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-24 |
| 10 | [Yuma](https://www.usedby.ai/tools/yuma.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-16 |
| 11 | [Amelia](https://www.usedby.ai/tools/amelia.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-16 |
| 12 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-24 |
| 13 | [Giga](https://www.usedby.ai/tools/giga.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-23 |
| 14 | [iAdvize](https://www.usedby.ai/tools/iadvize.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-22 |
| 15 | [LivePerson](https://www.usedby.ai/tools/live-person.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-24 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Cognigy | [Toyota](https://www.usedby.ai/companies/toyota.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/toyota), captured 2026-10-02 | 2026-10-24 |
| Cognigy | [Bosch](https://www.usedby.ai/companies/bosch.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/bosch), captured 2026-10-08 | 2026-10-24 |
| Cognigy | [Aegea](https://www.usedby.ai/companies/aegea.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/aegea), captured 2026-10-08 | 2026-10-24 |
| Cognigy | [Helen](https://www.usedby.ai/companies/helen.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/helen), captured 2026-10-08 | 2026-10-24 |
| Cognigy | [Lippert](https://www.usedby.ai/companies/lippert.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/lippert), captured 2026-10-08 | 2026-10-24 |
| Cognigy | [SalzburgAG](https://www.usedby.ai/companies/salzburgag.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/salzburg-ag), captured 2026-10-02 | 2026-10-24 |
| Cognigy | [Mercedes Benz](https://www.usedby.ai/companies/mercedes-benz.md) | Observed | [cognigy.com](https://www.cognigy.com/), captured 2026-10-24 | 2026-10-24 |
| Cognigy | [Linde](https://www.usedby.ai/companies/linde.md) | Observed | [cognigy.com](https://www.cognigy.com/), captured 2026-10-24 | 2026-10-24 |
| Cognigy | [Carglass](https://www.usedby.ai/companies/carglass.md) | Observed | [cognigy.com](https://www.cognigy.com/), captured 2026-10-24 | 2026-10-24 |
| Cognigy | [Jungheinrich](https://www.usedby.ai/companies/jungheinrich.md) | Observed | [cognigy.com](https://www.cognigy.com/), captured 2026-10-24 | 2026-10-24 |
| Cognigy | [Skoda Auto](https://www.usedby.ai/companies/skoda-auto.md) | Observed | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-24 | 2026-10-24 |
| Blip | [Stellantis](https://www.usedby.ai/companies/stellantis.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Blip | [ArcelorMittal](https://www.usedby.ai/companies/arcelormittal.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Blip | [CPFL Energia](https://www.usedby.ai/companies/cpfl-energia.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Energisa](https://www.usedby.ai/companies/energisa.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Neoenergia](https://www.usedby.ai/companies/neoenergia.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Tidio | [Clarion Safety](https://www.usedby.ai/companies/clarion-safety.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/clarion/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Dominius](https://www.usedby.ai/companies/dominius.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/dominius/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Evergreen Waste Management](https://www.usedby.ai/companies/evergreen-waste-management.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/evergreen-waste-management/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Jaguar](https://www.usedby.ai/companies/jaguar.md) | Observed | [tidio.com](https://www.tidio.com/fr/), captured 2026-10-25 | 2026-10-25 |
| Gupshup | [Schneider Electric](https://www.usedby.ai/companies/schneider-electric.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/how-schneider-electric-digitized-handwritten-orders-with-virtual-commerce-assistant-on-whatsapp/), captured 2026-10-08 | 2026-10-25 |
| Gupshup | [AkzoNobel](https://www.usedby.ai/companies/akzonobel.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/akzonobel-leverages-omnichannel-conversational-support/), captured 2026-10-08 | 2026-10-25 |
| Gupshup | [Carl Zeiss](https://www.usedby.ai/companies/carl-zeiss.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/carl-zeiss/), captured 2026-10-08 | 2026-10-25 |
| Lorikeet | [Amber](https://www.usedby.ai/companies/amber.md) | Confirmed | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-amber-uses-lorikeet-to-get-the-right-tickets-to-the-right-agents-including-their-ai-agent), captured 2026-10-08 | 2026-10-20 |
| Lorikeet | [Arbor](https://www.usedby.ai/companies/arbor.md) | Confirmed | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/lorikeet-helped-arbor-automate-complex-support-flows-across-13-states), captured 2026-10-08 | 2026-10-20 |
| Lorikeet | [Flex](https://www.usedby.ai/companies/flex.md) | Confirmed | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/lorikeet-helps-flex-scale-support-with-ai-agents-that-match-urgency-with-accuracy), captured 2026-10-20 | 2026-10-20 |
| Parloa | [MAINGAU](https://www.usedby.ai/companies/maingau.md) | Confirmed | [parloa.com](https://www.parloa.com/customers/maingau/), captured 2026-10-13 | 2026-10-23 |
| Parloa | [evm](https://www.usedby.ai/companies/evm.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |
| Parloa | [rhenag](https://www.usedby.ai/companies/rhenag.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |
| Yellow.ai | [Waste Connections](https://www.usedby.ai/companies/waste-connections.md) | Confirmed | [yellow.ai](https://yellow.ai/case-study/inteletravel-chat-voice-support-scaling-with-yellow-ai/), captured 2026-10-19 | 2026-10-19 |
| Yellow.ai | [Hyundai](https://www.usedby.ai/companies/hyundai.md) | Observed | [yellow.ai](https://yellow.ai/), captured 2026-10-19 | 2026-10-19 |
| Yellow.ai | [Ferrellgas](https://www.usedby.ai/companies/ferrellgas.md) | Observed | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-19 | 2026-10-19 |
| Sierra | [Safelite](https://www.usedby.ai/companies/safelite.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/safelite), captured 2026-10-07 | 2026-10-25 |
| Sierra | [Rivian](https://www.usedby.ai/companies/rivian.md) | Observed | [sierra.ai](https://sierra.ai/), captured 2026-10-25 | 2026-10-25 |
| Crescendo | [EVPassport](https://www.usedby.ai/companies/evpassport.md) | Confirmed | [crescendo.ai](https://www.crescendo.ai/customer-stories/gold-standard-customer-support-at-enterprise-scale), captured 2026-10-07 | 2026-10-24 |
| Yuma | [Omnie](https://www.usedby.ai/companies/omnie.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/omnie-and-yuma-ai-reshaping-e-commerce-customer-service-together), captured 2026-10-05 | 2026-10-16 |
| Amelia | [Stellantis](https://www.usedby.ai/companies/stellantis.md) | Observed | [soundhound.com](https://www.soundhound.com/customers), captured 2026-10-16 | 2026-10-16 |
| Decagon | [Hunter Douglas](https://www.usedby.ai/companies/hunter-douglas.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-24 | 2026-10-24 |
| Giga | [Flex](https://www.usedby.ai/companies/flex.md) | Observed | [giga.ai](https://giga.ai/), captured 2026-10-23 | 2026-10-23 |
| iAdvize | [Mount-It!](https://www.usedby.ai/companies/mount-it.md) | Observed | [iadvize.com](https://www.iadvize.com/en/), captured 2026-10-22 | 2026-10-22 |
| LivePerson | [Audi Interaction](https://www.usedby.ai/companies/audi-interaction-gmbh.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-24 |

## Method

Public customer lines of active AI agents for customer service tools at companies classified in Industrial & Energy. No software vendor had to be left out. Company mix by strongest proof: 20 confirmed, 0 declared, 19 observed and 0 signals.

## Questions

### Which AI agents for customer service tools do Industrial & Energy companies use most?

Cognigy leads: 11 of the 39 Industrial & Energy companies on usedby that use AI agents for customer service tools use it. Next: Blip (5), Tidio (4), Gupshup (3), and Lorikeet (3).

### How many Industrial & Energy companies use AI agents for customer service tools?

39 Industrial & Energy companies on usedby use at least one of 15 AI agents for customer service tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 39 companies, each counted at its strongest proof: 20 confirmed, 0 declared, 19 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Industrial & Energy company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

AI agents for customer service by industry within Industrial & Energy: [Energy, Utilities & Cleantech](https://www.usedby.ai/companies/industry/energy-utilities-cleantech/customer-service-automation.md) (18)

Industry page: https://www.usedby.ai/companies/industry/industrial-energy.md · Category page: https://www.usedby.ai/tools/category/customer-service-automation.md

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Source: https://www.usedby.ai/companies/industry/industrial-energy/customer-service-automation · How we check: https://www.usedby.ai/methodology