# Which AI tools do Industrial & Energy companies use for Help desks? Intercom: 5 companies (4 Confirmed, 1 Declared, 0 Observed, 0 Job-post signal). Original source text: “Leveraging features like Articles and Custom Bots, the team has reduced their cost per support interaction by 80% – from $51 to $10 – in just two years, all while growing their customer base.” — AgriWebb ([Read the source]()). · Gorgias: 4 companies (4 Confirmed, 0 Declared, 0 Observed, 0 Job-post signal). No published reason in the sources selected. · Zendesk AI: 3 companies (0 Confirmed, 0 Declared, 3 Observed, 0 Job-post signal). No published reason in the sources selected. View the cited answer: https://www.usedby.ai/companies/industry/industrial-energy/helpdesk-platforms # Help desks tools used by Industrial & Energy companies usedby lists 16 Industrial & Energy companies using 6 Help desks tools. The most used is Intercom: 5 of the 16 Industrial & Energy companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-11-15. ## Largest and best-proven users Two labelled views of the same companies. Neither is a score. ### Largest companies By employee range. Size known for 7 of 16. | Company | Proof | Employees | Tools | Last check | |---|---|---|---|---| | [Toyota](https://www.usedby.ai/companies/toyota.md) | Observed | 10,001+ | Lime Connect (formerly Userlike) | 2026-11-15 | | [Siemens](https://www.usedby.ai/companies/siemens.md) | Observed | 10,001+ | Zendesk AI | 2026-10-05 | | [Stanley Black and Decker](https://www.usedby.ai/companies/stanley-black-and-decker.md) | Observed | 10,001+ | Zendesk AI | 2026-10-05 | ### Strongest proof Confirmed or declared: 9 of 16. This view filters what you read, never what is counted. | Company | Proof | Employees | Tools | Last check | |---|---|---|---|---| | [New Holland Rochester](https://www.usedby.ai/companies/new-holland-rochester.md) | Confirmed | Unknown | Gorgias | 2026-11-15 | | [Oscaro Power](https://www.usedby.ai/companies/oscaro-power.md) | Confirmed | Unknown | Gorgias | 2026-11-15 | | [SuperATV](https://www.usedby.ai/companies/superatv.md) | Confirmed | Unknown | Gorgias | 2026-11-15 | ## Ranking Tools ranked by the companies of the 16 Industrial & Energy companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies. | # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check | |---|---|---|---|---|---|---|---| | 1 | [Intercom](https://www.usedby.ai/tools/intercom.md) | 5 | 4 | 1 | 0 | 0 | 2026-11-11 | | 2 | [Gorgias](https://www.usedby.ai/tools/gorgias.md) | 4 | 4 | 0 | 0 | 0 | 2026-11-15 | | 3 | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) | 3 | 0 | 0 | 3 | 0 | 2026-10-05 | | 4 | [Lime Connect (formerly Userlike)](https://www.usedby.ai/tools/lime-connect.md) | 2 | 0 | 0 | 2 | 0 | 2026-11-15 | | 5 | [Featurebase](https://www.usedby.ai/tools/featurebase.md) | 1 | 0 | 0 | 1 | 0 | 2026-11-14 | | 6 | [Hiver](https://www.usedby.ai/tools/hiver.md) | 1 | 0 | 0 | 1 | 0 | Not dated | ## Customers per tool Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture. | Tool | Company | Proof | Source | Last check | |---|---|---|---|---| | Intercom | [AgriWebb](https://www.usedby.ai/companies/agriwebb.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/agriwebb), captured 2026-10-08 | 2026-11-11 | | Intercom | [Fresh Technology](https://www.usedby.ai/companies/fresh-technology.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/fresh-technology), captured 2026-11-05 | 2026-11-11 | | Intercom | [PayShepherd](https://www.usedby.ai/companies/payshepherd.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/payshepherd), captured 2026-10-08 | 2026-11-11 | | Intercom | [tado°](https://www.usedby.ai/companies/tado.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/tado), captured 2026-10-08 | 2026-11-11 | | Intercom | [Jobber](https://www.usedby.ai/companies/jobber.md) | Declared by the company | [getjobber.com](https://www.getjobber.com/subprocessors/), captured 2026-10-25 | 2026-11-11 | | Gorgias | [New Holland Rochester](https://www.usedby.ai/companies/new-holland-rochester.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/new-holland-rochester), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Oscaro Power](https://www.usedby.ai/companies/oscaro-power.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/oscaro-power), captured 2026-11-15 | 2026-11-15 | | Gorgias | [SuperATV](https://www.usedby.ai/companies/superatv.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/superatv), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Veloretti](https://www.usedby.ai/companies/veloretti.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/veloretti), captured 2026-11-15 | 2026-11-15 | | Zendesk AI | [Siemens](https://www.usedby.ai/companies/siemens.md) | Observed | [zendesk.com](https://www.zendesk.com/customer/), captured 2026-10-03 | 2026-10-05 | | Zendesk AI | [Stanley Black and Decker](https://www.usedby.ai/companies/stanley-black-and-decker.md) | Observed | [zendesk.com](https://www.zendesk.com/customer/), captured 2026-10-03 | 2026-10-05 | | Zendesk AI | [Polaris](https://www.usedby.ai/companies/polaris.md) | Observed | [zendesk.com](https://www.zendesk.com/customer/), captured 2026-10-03 | 2026-10-05 | | Lime Connect (formerly Userlike) | [Toyota](https://www.usedby.ai/companies/toyota.md) | Observed | [connect.lime-technologies.com](https://connect.lime-technologies.com/fr/), captured 2026-11-15 | 2026-11-15 | | Lime Connect (formerly Userlike) | [Gühring AG](https://www.usedby.ai/companies/guhring-ag.md) | Observed | [connect.lime-technologies.com](https://connect.lime-technologies.com/fr/), captured 2026-11-15 | 2026-11-15 | | Featurebase | [Zeekr](https://www.usedby.ai/companies/zeekr-zeekr-com.md) | Observed | [featurebase.app](https://www.featurebase.app/enterprise), captured 2026-11-14 | 2026-11-14 | | Hiver | [Veolia Energy](https://www.usedby.ai/companies/veolia-energy.md) | Observed | [hiverhq.com](https://hiverhq.com/customers) | Not dated | ## Method Public customer lines of active Help desks tools at companies classified in Industrial & Energy. No software vendor had to be left out. Company mix by strongest proof: 8 confirmed, 1 declared, 7 observed and 0 signals. ## Questions ### Which Help desks tools do Industrial & Energy companies use most? Intercom leads: 5 of the 16 Industrial & Energy companies on usedby that use Help desks tools use it. Next: Gorgias (4), Zendesk AI (3), Lime Connect (formerly Userlike) (2), and Featurebase (1). ### How many Industrial & Energy companies use Help desks tools? 16 Industrial & Energy companies on usedby use at least one of 6 Help desks tools. It counts the companies usedby tracks. ### What proof backs these lines? Of the 16 companies, each counted at its strongest proof: 8 confirmed, 1 declared, 7 observed and 0 known from a job post. ### How does usedby build this ranking? usedby counts each Industrial & Energy company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it. Industry page: https://www.usedby.ai/companies/industry/industrial-energy.md · Category page: https://www.usedby.ai/tools/category/helpdesk-platforms.md --- Source: https://www.usedby.ai/companies/industry/industrial-energy/helpdesk-platforms · How we check: https://www.usedby.ai/methodology