# Contact center AI tools used by Insurance & InsurTech companies

usedby lists 27 Insurance & InsurTech companies using 8 Contact center AI tools. The most used is Balto: 6 of the 27 Insurance & InsurTech companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-20.

## Ranking

Tools ranked by the companies of the 27 Insurance & InsurTech companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Balto](https://www.usedby.ai/tools/balto.md) | 6 | 0 | 0 | 6 | 0 | 2026-10-07 |
| 2 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 5 | 2 | 0 | 3 | 0 | 2026-10-18 |
| 3 | [Observe.AI](https://www.usedby.ai/tools/observe-ai.md) | 4 | 3 | 0 | 1 | 0 | 2026-10-20 |
| 4 | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | 3 | 2 | 0 | 1 | 0 | 2026-10-19 |
| 5 | [CallMiner](https://www.usedby.ai/tools/callminer.md) | 3 | 0 | 0 | 3 | 0 | 2026-10-18 |
| 6 | [Assembled](https://www.usedby.ai/tools/assembled.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-18 |
| 7 | [Glia](https://www.usedby.ai/tools/glia.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-19 |
| 8 | [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-19 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Balto | [AmTrust](https://www.usedby.ai/companies/amtrust.md) | Observed | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | 2026-10-07 |
| Balto | [GEHA](https://www.usedby.ai/companies/geha.md) | Observed | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | 2026-10-07 |
| Balto | [HPOne](https://www.usedby.ai/companies/hpone.md) | Observed | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | 2026-10-07 |
| Balto | [Redirect Health](https://www.usedby.ai/companies/redirect-health.md) | Observed | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | 2026-10-07 |
| Balto | [Zander Insurance](https://www.usedby.ai/companies/zander-insurance.md) | Observed | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | 2026-10-07 |
| Balto | [Ethos](https://www.usedby.ai/companies/ethos.md) | Observed | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | 2026-10-07 |
| Sanas | [Oncourse Home Solutions](https://www.usedby.ai/companies/oncourse-home-solutions.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/oncourse-home-solutions), captured 2026-10-08 | 2026-10-18 |
| Sanas | [Staysure](https://www.usedby.ai/companies/staysure.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/staysure), captured 2026-10-08 | 2026-10-18 |
| Sanas | [Guardian](https://www.usedby.ai/companies/guardian.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-18 | 2026-10-18 |
| Sanas | [The Cigna Group](https://www.usedby.ai/companies/the-cigna-group.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-18 | 2026-10-18 |
| Sanas | [UnitedHealth Group](https://www.usedby.ai/companies/unitedhealth-group.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-18 | 2026-10-18 |
| Observe.AI | [American National Insurance](https://www.usedby.ai/companies/american-national-insurance.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/american-national-insurance), captured 2026-10-05 | 2026-10-20 |
| Observe.AI | [Clearwater Benefits](https://www.usedby.ai/companies/clearwater-benefits.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/faster-verification-better-experience-clearwater-benefits-transformed-intake-with-voiceai), captured 2026-10-05 | 2026-10-20 |
| Observe.AI | [Trupanion](https://www.usedby.ai/companies/trupanion.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/trupanion), captured 2026-10-05 | 2026-10-20 |
| Observe.AI | [Asurion](https://www.usedby.ai/companies/asurion.md) | Observed | [observe.ai](https://www.observe.ai/customers), captured 2026-10-20 | 2026-10-20 |
| Talkdesk | [WPA](https://www.usedby.ai/companies/wpa.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/wpa/), captured 2026-10-09 | 2026-10-19 |
| Talkdesk | [Arbella Insurance](https://www.usedby.ai/companies/arbella-insurance.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/arbella-insurance/), captured 2026-10-09 | 2026-10-19 |
| Talkdesk | [Alignment Health](https://www.usedby.ai/companies/alignment-health.md) | Observed | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-19 | 2026-10-19 |
| CallMiner | [New York Life](https://www.usedby.ai/companies/new-york-life.md) | Observed | [callminer.com](https://callminer.com/customers/professional-services), captured 2026-10-18 | 2026-10-18 |
| CallMiner | [UPMC Health Plan](https://www.usedby.ai/companies/upmc-health-plan.md) | Observed | [callminer.com](https://callminer.com/), captured 2026-10-18 | 2026-10-18 |
| CallMiner | [VitalityHealth](https://www.usedby.ai/companies/vitalityhealth.md) | Observed | [callminer.com](https://callminer.com/customers), captured 2026-10-18 | 2026-10-18 |
| Assembled | [Marshmallow](https://www.usedby.ai/companies/marshmallow.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/marshmallow), captured 2026-10-08 | 2026-10-18 |
| Assembled | [NEXT Insurance](https://www.usedby.ai/companies/next-insurance.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/next-insurance), captured 2026-10-08 | 2026-10-18 |
| Glia | [Celina](https://www.usedby.ai/companies/celina-insurance-group.md) | Confirmed | [glia.com](https://www.glia.com/case-study/celina-insurance), captured 2026-10-19 | 2026-10-19 |
| Glia | [OneMain Solutions](https://www.usedby.ai/companies/onemain-solutions.md) | Confirmed | [glia.com](https://www.glia.com/case-study/oms), captured 2026-10-19 | 2026-10-19 |
| Sprinklr | [Northwestern Mutual](https://www.usedby.ai/companies/northwestern-mutual.md) | Confirmed | [sprinklr.com](https://www.sprinklr.com/stories/acer/), captured 2026-10-19 | 2026-10-19 |
| Sprinklr | [Tawuniya](https://www.usedby.ai/companies/tawuniya.md) | Confirmed | [sprinklr.com](https://www.sprinklr.com/stories/tawuniya-insurance/), captured 2026-10-08 | 2026-10-19 |

## Method

Public customer lines of active Contact center AI tools at companies classified in Insurance & InsurTech. No software vendor had to be left out. Company mix by strongest proof: 13 confirmed, 0 declared, 14 observed and 0 signals.

## Questions

### Which Contact center AI tools do Insurance & InsurTech companies use most?

Balto leads: 6 of the 27 Insurance & InsurTech companies on usedby that use Contact center AI tools use it. Next: Sanas (5), Observe.AI (4), Talkdesk (3), and CallMiner (3).

### How many Insurance & InsurTech companies use Contact center AI tools?

27 Insurance & InsurTech companies on usedby use at least one of 8 Contact center AI tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 27 companies, each counted at its strongest proof: 13 confirmed, 0 declared, 14 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Insurance & InsurTech company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

Industry page: https://www.usedby.ai/companies/industry/insurance-insurtech.md · Category page: https://www.usedby.ai/tools/category/contact-center-ai.md

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Source: https://www.usedby.ai/companies/industry/insurance-insurtech/contact-center-ai · How we check: https://www.usedby.ai/methodology