# Contact center AI tools used by IT Services & System Integration companies usedby lists 24 IT Services & System Integration companies using 7 Contact center AI tools. The most used is Sanas: 18 of the 24 IT Services & System Integration companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-20. ## Ranking Tools ranked by the companies of the 24 IT Services & System Integration companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies. | # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check | |---|---|---|---|---|---|---|---| | 1 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 18 | 7 | 0 | 11 | 0 | 2026-10-18 | | 2 | [CallMiner](https://www.usedby.ai/tools/callminer.md) | 3 | 0 | 0 | 3 | 0 | 2026-10-18 | | 3 | [Assembled](https://www.usedby.ai/tools/assembled.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-18 | | 4 | [Balto](https://www.usedby.ai/tools/balto.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-07 | | 5 | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-19 | | 6 | [Observe.AI](https://www.usedby.ai/tools/observe-ai.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-20 | | 7 | [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-19 | ## Customers per tool Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture. | Tool | Company | Proof | Source | Last check | |---|---|---|---|---| | Sanas | [Global Strategic](https://www.usedby.ai/companies/global-strategic.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/global-strategic), captured 2026-10-08 | 2026-10-18 | | Sanas | [Konecta](https://www.usedby.ai/companies/konecta.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/konecta), captured 2026-10-08 | 2026-10-18 | | Sanas | [Qualfon](https://www.usedby.ai/companies/qualfon.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/qualfon), captured 2026-10-08 | 2026-10-18 | | Sanas | [TP](https://www.usedby.ai/companies/tp.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/tp), captured 2026-10-08 | 2026-10-18 | | Sanas | [Trueshore](https://www.usedby.ai/companies/trueshore.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/trueshore), captured 2026-10-08 | 2026-10-18 | | Sanas | [Ubiquity](https://www.usedby.ai/companies/ubiquity.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/ubiquity), captured 2026-10-08 | 2026-10-18 | | Sanas | [VXI](https://www.usedby.ai/companies/vxi.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/vxi), captured 2026-10-18 | 2026-10-18 | | Sanas | [Alta Resources](https://www.usedby.ai/companies/alta-resources.md) | Observed | [sanas.ai](https://www.sanas.ai/testimonials), captured 2026-10-18 | 2026-10-18 | | Sanas | [Capita](https://www.usedby.ai/companies/capita.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-18 | 2026-10-18 | | Sanas | [Concentrix](https://www.usedby.ai/companies/concentrix.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-18 | 2026-10-18 | | Sanas | [Glowtouch](https://www.usedby.ai/companies/glowtouch.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-18 | 2026-10-18 | | Sanas | [Hansa](https://www.usedby.ai/companies/hansa.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-18 | 2026-10-18 | | Sanas | [ibex](https://www.usedby.ai/companies/ibex.md) | Observed | [sanas.ai](https://www.sanas.ai/testimonials), captured 2026-10-18 | 2026-10-18 | | Sanas | [iEnergizer](https://www.usedby.ai/companies/ienergizer.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-18 | 2026-10-18 | | Sanas | [iQor](https://www.usedby.ai/companies/iqor.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-18 | 2026-10-18 | | Sanas | [Transcom](https://www.usedby.ai/companies/transcom.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-18 | 2026-10-18 | | Sanas | [Transparent BPO](https://www.usedby.ai/companies/transparent-bpo.md) | Observed | [sanas.ai](https://www.sanas.ai/testimonials), captured 2026-10-18 | 2026-10-18 | | Sanas | [Wipro](https://www.usedby.ai/companies/wipro.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-18 | 2026-10-18 | | CallMiner | [NTT Data](https://www.usedby.ai/companies/ntt-data.md) | Observed | [callminer.com](https://callminer.com/customers), captured 2026-10-18 | 2026-10-18 | | CallMiner | [ResultsCX](https://www.usedby.ai/companies/resultscx.md) | Observed | [callminer.com](https://callminer.com/customers), captured 2026-10-18 | 2026-10-18 | | CallMiner | [TP](https://www.usedby.ai/companies/tp.md) | Observed | [callminer.com](https://callminer.com/), captured 2026-10-08 | 2026-10-08 | | Assembled | [Retention Express](https://www.usedby.ai/companies/retention-express.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/retention-express), captured 2026-10-08 | 2026-10-18 | | Balto | [InteLogix](https://www.usedby.ai/companies/intelogix.md) | Confirmed | [balto.ai](https://www.balto.ai/case-study/how-one-mnet-health-optimizes-compliance-with-balto/), captured 2026-10-07 | 2026-10-07 | | Talkdesk | [Canon](https://www.usedby.ai/companies/canon.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/serta-simmons-bedding/), captured 2026-10-19 | 2026-10-19 | | Observe.AI | [Concentrix](https://www.usedby.ai/companies/concentrix.md) | Observed | [observe.ai](https://www.observe.ai/customers), captured 2026-10-20 | 2026-10-20 | | Sprinklr | [Infosys](https://www.usedby.ai/companies/infosys.md) | Observed | [sprinklr.com](https://www.sprinklr.com/), captured 2026-10-19 | 2026-10-19 | ## Method Public customer lines of active Contact center AI tools at companies classified in IT Services & System Integration. 1 company that sells software was left out, so a vendor is never counted as a user. Company mix by strongest proof: 10 confirmed, 0 declared, 14 observed and 0 signals. ## Questions ### Which Contact center AI tools do IT Services & System Integration companies use most? Sanas leads: 18 of the 24 IT Services & System Integration companies on usedby that use Contact center AI tools use it. Next: CallMiner (3), Assembled (1), Balto (1), and Talkdesk (1). ### How many IT Services & System Integration companies use Contact center AI tools? 24 IT Services & System Integration companies on usedby use at least one of 7 Contact center AI tools. It counts the companies usedby tracks. ### What proof backs these lines? Of the 24 companies, each counted at its strongest proof: 10 confirmed, 0 declared, 14 observed and 0 known from a job post. ### How does usedby build this ranking? usedby counts each IT Services & System Integration company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 1 software vendor is left out. Every line shows its proof and the date usedby last checked it. Industry page: https://www.usedby.ai/companies/industry/it-services-system-integration.md · Category page: https://www.usedby.ai/tools/category/contact-center-ai.md --- Source: https://www.usedby.ai/companies/industry/it-services-system-integration/contact-center-ai · How we check: https://www.usedby.ai/methodology