# Help desks tools used by Marketing & Sales companies usedby lists 24 Marketing & Sales companies using 4 Help desks tools. The most used is Intercom: 14 of the 24 Marketing & Sales companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-25. ## Largest and best-proven users Two labelled views of the same companies. Neither is a score. ### Largest companies By employee range. Size known for 11 of 24. | Company | Proof | Employees | Tools | Last check | |---|---|---|---|---| | [Bynder](https://www.usedby.ai/companies/bynder.md) | Confirmed | 201–1,000 | Hiver | 2026-10-03 | | [Synthesia](https://www.usedby.ai/companies/synthesia.md) | Observed | 201–1,000 | Intercom | 2026-10-24 | | [HockeyStack](https://www.usedby.ai/companies/hockeystack.md) | Confirmed | 51–200 | Pylon | 2026-10-25 | ### Strongest proof Confirmed or declared: 16 of 24. This view filters what you read, never what is counted. | Company | Proof | Employees | Tools | Last check | |---|---|---|---|---| | [Hightouch](https://www.usedby.ai/companies/hightouch.md) | Confirmed | Unknown | Pylon | 2026-10-25 | | [Writer](https://www.usedby.ai/companies/writer.md) | Confirmed | Unknown | Pylon | 2026-10-25 | | [HockeyStack](https://www.usedby.ai/companies/hockeystack.md) | Confirmed | 51–200 | Pylon | 2026-10-25 | ## Ranking Tools ranked by the companies of the 24 Marketing & Sales companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies. | # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check | |---|---|---|---|---|---|---|---| | 1 | [Intercom](https://www.usedby.ai/tools/intercom.md) | 14 | 6 | 0 | 7 | 1 | 2026-10-24 | | 2 | [DevRev](https://www.usedby.ai/tools/devrev.md) | 5 | 5 | 0 | 0 | 0 | 2026-10-24 | | 3 | [Pylon](https://www.usedby.ai/tools/pylon.md) | 4 | 4 | 0 | 0 | 0 | 2026-10-25 | | 4 | [Hiver](https://www.usedby.ai/tools/hiver.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-03 | ## Customers per tool Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture. | Tool | Company | Proof | Source | Last check | |---|---|---|---|---| | Intercom | [Pitch](https://www.usedby.ai/companies/pitch.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/pitch), captured 2026-10-08 | 2026-10-24 | | Intercom | [Retention.com](https://www.usedby.ai/companies/retention-com.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/retention-com), captured 2026-10-08 | 2026-10-24 | | Intercom | [Ringostat](https://www.usedby.ai/companies/ringostat.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/ringostat), captured 2026-10-08 | 2026-10-24 | | Intercom | [Smartly](https://www.usedby.ai/companies/smartly.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/smartly), captured 2026-10-05 | 2026-10-24 | | Intercom | [Trumpet](https://www.usedby.ai/companies/trumpet.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/trumpet), captured 2026-10-05 | 2026-10-24 | | Intercom | [WebinarGeek](https://www.usedby.ai/companies/webinargeek.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/webinargeek), captured 2026-10-08 | 2026-10-24 | | Intercom | [Copper](https://www.usedby.ai/companies/copper.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 | | Intercom | [HeyReach](https://www.usedby.ai/companies/heyreach.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 | | Intercom | [Omnicart](https://www.usedby.ai/companies/omnicart.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 | | Intercom | [Passionfroot](https://www.usedby.ai/companies/passionfroot.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 | | Intercom | [RB2B](https://www.usedby.ai/companies/rb2b.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 | | Intercom | [Synthesia](https://www.usedby.ai/companies/synthesia.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 | | Intercom | [Clay](https://www.usedby.ai/companies/clay.md) | Observed | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-24 | 2026-10-24 | | Intercom | [Apollo.io](https://www.usedby.ai/companies/apolloio.md) | Signal (job post) | [job-boards.greenhouse.io](https://job-boards.greenhouse.io/apolloio/jobs/6211104004), captured 2026-10-10 | 2026-10-10 | | DevRev | [ActionIQ](https://www.usedby.ai/companies/actioniq.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/actioniq), captured 2026-10-09 | 2026-10-24 | | DevRev | [Fame](https://www.usedby.ai/companies/fame.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/fame), captured 2026-10-24 | 2026-10-24 | | DevRev | [Goodmeetings](https://www.usedby.ai/companies/goodmeetings.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/goodmeetings), captured 2026-10-24 | 2026-10-24 | | DevRev | [Orum](https://www.usedby.ai/companies/orum.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/orum), captured 2026-10-09 | 2026-10-24 | | DevRev | [Rocketium](https://www.usedby.ai/companies/rocketium.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/rocketium), captured 2026-10-09 | 2026-10-24 | | Pylon | [Hightouch](https://www.usedby.ai/companies/hightouch.md) | Confirmed | [usepylon.com](https://www.usepylon.com/case-study/hightouch), captured 2026-10-08 | 2026-10-25 | | Pylon | [HockeyStack](https://www.usedby.ai/companies/hockeystack.md) | Confirmed | [usepylon.com](https://www.usepylon.com/case-study/hockeystack), captured 2026-10-08 | 2026-10-25 | | Pylon | [Starbridge](https://www.usedby.ai/companies/starbridge.md) | Confirmed | [usepylon.com](https://www.usepylon.com/case-study/starbridge), captured 2026-10-08 | 2026-10-25 | | Pylon | [Writer](https://www.usedby.ai/companies/writer.md) | Confirmed | [usepylon.com](https://www.usepylon.com/case-study/writer), captured 2026-10-08 | 2026-10-25 | | Hiver | [Bynder](https://www.usedby.ai/companies/bynder.md) | Confirmed | [hiverhq.com](https://hiverhq.com/customers/flexport), captured 2026-10-03 | 2026-10-03 | ## Method Public customer lines of active Help desks tools at companies classified in Marketing & Sales. 2 companies that sell software were left out, so a vendor is never counted as a user. Company mix by strongest proof: 16 confirmed, 0 declared, 7 observed and 1 signal. ## Questions ### Which Help desks tools do Marketing & Sales companies use most? Intercom leads: 14 of the 24 Marketing & Sales companies on usedby that use Help desks tools use it. Next: DevRev (5), Pylon (4), and Hiver (1). ### How many Marketing & Sales companies use Help desks tools? 24 Marketing & Sales companies on usedby use at least one of 4 Help desks tools. It counts the companies usedby tracks. ### What proof backs these lines? Of the 24 companies, each counted at its strongest proof: 16 confirmed, 0 declared, 7 observed and 1 known from a job post. ### How does usedby build this ranking? usedby counts each Marketing & Sales company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 2 software vendors are left out. Every line shows its proof and the date usedby last checked it. Industry page: https://www.usedby.ai/companies/industry/marketing-sales.md · Category page: https://www.usedby.ai/tools/category/helpdesk-platforms.md --- Source: https://www.usedby.ai/companies/industry/marketing-sales/helpdesk-platforms · How we check: https://www.usedby.ai/methodology