# Contact center AI tools used by Professional Services companies usedby lists 20 Professional Services companies using 7 Contact center AI tools. The most used is Dialpad: 8 of the 20 Professional Services companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-25. ## Largest and best-proven users Two labelled views of the same companies. Neither is a score. ### Largest companies By employee range. Size known for 10 of 20. | Company | Proof | Employees | Tools | Last check | |---|---|---|---|---| | [Dayforce](https://www.usedby.ai/companies/dayforce.md) | Observed | 5,001–10,000 | Talkdesk | 2026-10-25 | | [Morgan & Morgan](https://www.usedby.ai/companies/morgan-morgan.md) | Observed | 5,001–10,000 | Dialpad | 2026-10-24 | | [Xero](https://www.usedby.ai/companies/xero.md) | Signal | 5,001–10,000 | Assembled | 2026-10-11 | ### Strongest proof Confirmed or declared: 11 of 20. This view filters what you read, never what is counted. | Company | Proof | Employees | Tools | Last check | |---|---|---|---|---| | [Fortem](https://www.usedby.ai/companies/fortem.md) | Confirmed | 1–50 | Talkdesk | 2026-10-25 | | [Alorica](https://www.usedby.ai/companies/alorica.md) | Confirmed | Unknown | Sanas, CallMiner | 2026-10-25 | | [Deputy](https://www.usedby.ai/companies/deputy.md) | Confirmed | 201–1,000 | Dialpad | 2026-10-24 | ## Ranking Tools ranked by the companies of the 20 Professional Services companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies. | # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check | |---|---|---|---|---|---|---|---| | 1 | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | 8 | 4 | 0 | 4 | 0 | 2026-10-24 | | 2 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 4 | 3 | 0 | 1 | 0 | 2026-10-24 | | 3 | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | 4 | 1 | 1 | 1 | 1 | 2026-10-25 | | 4 | [Level AI](https://www.usedby.ai/tools/level-ai.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-21 | | 5 | [CallMiner](https://www.usedby.ai/tools/callminer.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-25 | | 6 | [Cresta](https://www.usedby.ai/tools/cresta.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-21 | | 7 | [Assembled](https://www.usedby.ai/tools/assembled.md) | 1 | 0 | 0 | 0 | 1 | 2026-10-11 | ## Customers per tool Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture. | Tool | Company | Proof | Source | Last check | |---|---|---|---|---| | Dialpad | [Deputy](https://www.usedby.ai/companies/deputy.md) | Confirmed | [dialpad.com](https://www.dialpad.com/customers/deputy/), captured 2026-10-08 | 2026-10-24 | | Dialpad | [Elise Buie Family Law Group](https://www.usedby.ai/companies/elise-buie-family-law-group.md) | Confirmed | [dialpad.com](https://www.dialpad.com/customers/elise-buie-family-law/), captured 2026-10-08 | 2026-10-24 | | Dialpad | [Evident](https://www.usedby.ai/companies/evident.md) | Confirmed | [dialpad.com](https://www.dialpad.com/customers/evident/), captured 2026-10-08 | 2026-10-24 | | Dialpad | [Miller Law Firm](https://www.usedby.ai/companies/miller-law-firm.md) | Confirmed | [dialpad.com](https://www.dialpad.com/customers/miller-law-firm/), captured 2026-10-08 | 2026-10-24 | | Dialpad | [Aya Healthcare](https://www.usedby.ai/companies/aya-healthcare.md) | Observed | [dialpad.com](https://www.dialpad.com/customers/), captured 2026-10-24 | 2026-10-24 | | Dialpad | [Dogdrop](https://www.usedby.ai/companies/dogdrop.md) | Observed | [dialpad.com](https://www.dialpad.com/customers/), captured 2026-10-24 | 2026-10-24 | | Dialpad | [Morgan & Morgan](https://www.usedby.ai/companies/morgan-morgan.md) | Observed | [dialpad.com](https://www.dialpad.com/customers/), captured 2026-10-24 | 2026-10-24 | | Dialpad | [Randstad](https://www.usedby.ai/companies/randstad.md) | Observed | [dialpad.com](https://www.dialpad.com/customers/), captured 2026-10-24 | 2026-10-24 | | Sanas | [Alorica](https://www.usedby.ai/companies/alorica.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/alorica), captured 2026-10-08 | 2026-10-24 | | Sanas | [isolved](https://www.usedby.ai/companies/isolved.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/isolved), captured 2026-10-08 | 2026-10-24 | | Sanas | [Trajector](https://www.usedby.ai/companies/trajector.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/trajector), captured 2026-10-08 | 2026-10-24 | | Sanas | [Synergizer](https://www.usedby.ai/companies/synergizer.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-24 | 2026-10-24 | | Talkdesk | [Fortem](https://www.usedby.ai/companies/fortem.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/cai/), captured 2026-10-25 | 2026-10-25 | | Talkdesk | [Checkr](https://www.usedby.ai/companies/checkr.md) | Declared by the company | [checkr.com](https://checkr.com/legal/sub-processor-list), captured 2026-10-25 | 2026-10-25 | | Talkdesk | [Dayforce](https://www.usedby.ai/companies/dayforce.md) | Observed | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-25 | 2026-10-25 | | Talkdesk | [Gusto](https://www.usedby.ai/companies/gusto.md) | Signal (job post) | [job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8143038), captured 2026-10-20 | 2026-10-20 | | Level AI | [Empyrean](https://www.usedby.ai/companies/empyrean.md) | Confirmed | [thelevel.ai](https://thelevel.ai/case-studies/empyrean), captured 2026-10-21 | 2026-10-21 | | Level AI | [Gusto](https://www.usedby.ai/companies/gusto.md) | Observed | [thelevel.ai](https://thelevel.ai/case-studies), captured 2026-10-21 | 2026-10-21 | | CallMiner | [Alorica](https://www.usedby.ai/companies/alorica.md) | Observed | [callminer.com](https://callminer.com/customers), captured 2026-10-25 | 2026-10-25 | | CallMiner | [Workhuman](https://www.usedby.ai/companies/workhuman.md) | Observed | [callminer.com](https://callminer.com/customers), captured 2026-10-25 | 2026-10-25 | | Cresta | [Aptive](https://www.usedby.ai/companies/aptive.md) | Confirmed | [cresta.com](https://cresta.com/customers/aptive), captured 2026-10-07 | 2026-10-21 | | Assembled | [Xero](https://www.usedby.ai/companies/xero.md) | Signal (job post) | [jobs.ashbyhq.com](https://jobs.ashbyhq.com/xero/00308ecc-8d11-4479-ad7a-462cc1bb6691), captured 2026-10-11 | 2026-10-11 | ## Method Public customer lines of active Contact center AI tools at companies classified in Professional Services. No software vendor had to be left out. Company mix by strongest proof: 10 confirmed, 1 declared, 8 observed and 1 signal. ## Questions ### Which Contact center AI tools do Professional Services companies use most? Dialpad leads: 8 of the 20 Professional Services companies on usedby that use Contact center AI tools use it. Next: Sanas (4), Talkdesk (4), Level AI (2), and CallMiner (2). ### How many Professional Services companies use Contact center AI tools? 20 Professional Services companies on usedby use at least one of 7 Contact center AI tools. It counts the companies usedby tracks. ### What proof backs these lines? Of the 20 companies, each counted at its strongest proof: 10 confirmed, 1 declared, 8 observed and 1 known from a job post. ### How does usedby build this ranking? usedby counts each Professional Services company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it. Industry page: https://www.usedby.ai/companies/industry/professional-services.md · Category page: https://www.usedby.ai/tools/category/contact-center-ai.md --- Source: https://www.usedby.ai/companies/industry/professional-services/contact-center-ai · How we check: https://www.usedby.ai/methodology