# AI agents for customer service tools used by Retail companies

usedby lists 29 Retail companies using 12 AI agents for customer service tools. The most used is Parloa: 5 of the 29 Retail companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-24.

## Ranking

Tools ranked by the companies of the 29 Retail companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Parloa](https://www.usedby.ai/tools/parloa.md) | 5 | 2 | 0 | 3 | 0 | 2026-10-23 |
| 2 | [Zowie](https://www.usedby.ai/tools/zowie.md) | 5 | 0 | 0 | 5 | 0 | 2026-10-19 |
| 3 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 4 | 3 | 0 | 1 | 0 | 2026-10-19 |
| 4 | [Gupshup](https://www.usedby.ai/tools/gupshup.md) | 3 | 3 | 0 | 0 | 0 | 2026-10-18 |
| 5 | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) | 3 | 1 | 0 | 2 | 0 | 2026-10-19 |
| 6 | [Blip](https://www.usedby.ai/tools/blip.md) | 3 | 0 | 0 | 3 | 0 | 2026-10-19 |
| 7 | [Tidio](https://www.usedby.ai/tools/tidio.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-09 |
| 8 | [Ada](https://www.usedby.ai/tools/ada.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-15 |
| 9 | [Rasa](https://www.usedby.ai/tools/rasa.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-21 |
| 10 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-24 |
| 11 | [iAdvize](https://www.usedby.ai/tools/iadvize.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-22 |
| 12 | [LivePerson](https://www.usedby.ai/tools/live-person.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-23 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Parloa | [Decathlon](https://www.usedby.ai/companies/decathlon.md) | Confirmed | [parloa.com](https://www.parloa.com/customers/decathlon/), captured 2026-10-13 | 2026-10-23 |
| Parloa | [HSE](https://www.usedby.ai/companies/hse.md) | Confirmed | [parloa.com](https://www.parloa.com/customers/hse/), captured 2026-10-13 | 2026-10-23 |
| Parloa | [ATU](https://www.usedby.ai/companies/atu.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |
| Parloa | [Nord-Ostsee Automobile](https://www.usedby.ai/companies/nord-ostsee-automobile.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |
| Parloa | [OBI](https://www.usedby.ai/companies/obi.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |
| Zowie | [Decathlon](https://www.usedby.ai/companies/decathlon.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Bed bath & beyond](https://www.usedby.ai/companies/bed-bath-beyond.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Calendars.com](https://www.usedby.ai/companies/calendars-com.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [MediaMarkt](https://www.usedby.ai/companies/mediamarkt.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Total Wine](https://www.usedby.ai/companies/total-wine.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Sierra | [CarMax](https://www.usedby.ai/companies/carmax.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/carmax), captured 2026-10-07 | 2026-10-19 |
| Sierra | [ecoATM](https://www.usedby.ai/companies/ecoatm.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/singtel), captured 2026-10-19 | 2026-10-19 |
| Sierra | [Next](https://www.usedby.ai/companies/next.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/next), captured 2026-10-07 | 2026-10-19 |
| Sierra | [Sun & Ski Sports](https://www.usedby.ai/companies/sun-ski-sports.md) | Observed | [sierra.ai](https://sierra.ai/customers), captured 2026-10-19 | 2026-10-19 |
| Gupshup | [Azadea](https://www.usedby.ai/companies/azadea.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/azadea-unified-25-brands-on-one-whatsapp-with-gupshup/), captured 2026-10-08 | 2026-10-18 |
| Gupshup | [Home Centre](https://www.usedby.ai/companies/home-centre.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/homecentre-achieves-20x-roas-by-driving-personalized-marketing-and-re-engagement-on-whatsapp/), captured 2026-10-08 | 2026-10-18 |
| Gupshup | [Sharaf DG](https://www.usedby.ai/companies/sharaf-dg.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/sharaf-dg-achieves-4x-return-on-ad-spends-with-gupshup-conversation-cloud/), captured 2026-10-08 | 2026-10-18 |
| Yellow.ai | [Lulu Hypermarket](https://www.usedby.ai/companies/lulu-hypermarket.md) | Confirmed | [yellow.ai](https://yellow.ai/case-study/lulu-hypermarket-ex-automation/), captured 2026-10-08 | 2026-10-19 |
| Yellow.ai | [Decathlon](https://www.usedby.ai/companies/decathlon.md) | Observed | [yellow.ai](https://yellow.ai/), captured 2026-10-19 | 2026-10-19 |
| Yellow.ai | [Lulu Group](https://www.usedby.ai/companies/lulu-group.md) | Observed | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Leroy Merlin](https://www.usedby.ai/companies/leroy-merlin.md) | Observed | [blip.ai](https://www.blip.ai/en/cases/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Lojas Americanas](https://www.usedby.ai/companies/lojas-americanas.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Ponto Frio](https://www.usedby.ai/companies/ponto-frio.md) | Observed | [blip.ai](https://www.blip.ai/en/cases/), captured 2026-10-19 | 2026-10-19 |
| Tidio | [Praktiker](https://www.usedby.ai/companies/praktiker.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/praktiker/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Waldo's Dólar Mart](https://www.usedby.ai/companies/waldo-s-dolar-mart.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/waldos-dolar-mart/), captured 2026-10-09 | 2026-10-09 |
| Ada | [Indigo](https://www.usedby.ai/companies/indigo.md) | Confirmed | [ada.cx](https://www.ada.cx/case-study/indigo/), captured 2026-10-11 | 2026-10-15 |
| Ada | [Barns & Noble](https://www.usedby.ai/companies/barns-noble.md) | Observed | [ada.cx](https://www.ada.cx/wall-of-love/), captured 2026-10-15 | 2026-10-15 |
| Rasa | [Albert Heijn](https://www.usedby.ai/companies/albert-heijn.md) | Confirmed | [rasa.com](https://rasa.com/customers/albert-heijn), captured 2026-10-08 | 2026-10-21 |
| Cognigy | [Lidl](https://www.usedby.ai/companies/lidl.md) | Observed | [cognigy.com](https://www.cognigy.com/), captured 2026-10-24 | 2026-10-24 |
| iAdvize | [National Mattress](https://www.usedby.ai/companies/national-mattress.md) | Observed | [iadvize.com](https://www.iadvize.com/en/), captured 2026-10-22 | 2026-10-22 |
| LivePerson | [Camping World](https://www.usedby.ai/companies/camping-world.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |

## Method

Public customer lines of active AI agents for customer service tools at companies classified in Retail. No software vendor had to be left out. Company mix by strongest proof: 13 confirmed, 0 declared, 16 observed and 0 signals.

## Questions

### Which AI agents for customer service tools do Retail companies use most?

Parloa leads: 5 of the 29 Retail companies on usedby that use AI agents for customer service tools use it. Next: Zowie (5), Sierra (4), Gupshup (3), and Yellow.ai (3).

### How many Retail companies use AI agents for customer service tools?

29 Retail companies on usedby use at least one of 12 AI agents for customer service tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 29 companies, each counted at its strongest proof: 13 confirmed, 0 declared, 16 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Retail company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

Industry page: https://www.usedby.ai/companies/industry/retail-offline-omnichannel.md · Category page: https://www.usedby.ai/tools/category/customer-service-automation.md

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Source: https://www.usedby.ai/companies/industry/retail-offline-omnichannel/customer-service-automation · How we check: https://www.usedby.ai/methodology