# Contact center AI tools used by Technology & Connectivity companies

usedby lists 64 Technology & Connectivity companies using 10 Contact center AI tools. The most used is Sanas: 25 of the 64 Technology & Connectivity companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-25.

## Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

### Largest companies

By employee range. Size known for 28 of 64.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [Orange](https://www.usedby.ai/companies/orange.md) | Confirmed | 10,001+ | Talkdesk | 2026-10-25 |
| [Autodesk](https://www.usedby.ai/companies/autodesk.md) | Confirmed | 10,001+ | Assembled | 2026-10-24 |
| [Vivo](https://www.usedby.ai/companies/vivo.md) | Confirmed | 10,001+ | Sprinklr | 2026-10-19 |

### Strongest proof

Confirmed or declared: 29 of 64. This view filters what you read, never what is counted.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [Orange](https://www.usedby.ai/companies/orange.md) | Confirmed | 10,001+ | Talkdesk | 2026-10-25 |
| [Alarm.com](https://www.usedby.ai/companies/alarm-com.md) | Confirmed | 1,001–5,000 | Talkdesk | 2026-10-25 |
| [Canon](https://www.usedby.ai/companies/canon.md) | Confirmed | Unknown | Talkdesk | 2026-10-25 |

## Ranking

Tools ranked by the companies of the 64 Technology & Connectivity companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 25 | 7 | 0 | 18 | 0 | 2026-10-24 |
| 2 | [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) | 8 | 6 | 0 | 1 | 1 | 2026-10-20 |
| 3 | [CallMiner](https://www.usedby.ai/tools/callminer.md) | 8 | 0 | 0 | 8 | 0 | 2026-10-25 |
| 4 | [Assembled](https://www.usedby.ai/tools/assembled.md) | 7 | 3 | 0 | 3 | 1 | 2026-10-24 |
| 5 | [Cresta](https://www.usedby.ai/tools/cresta.md) | 5 | 3 | 0 | 2 | 0 | 2026-10-21 |
| 6 | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | 5 | 3 | 0 | 2 | 0 | 2026-10-25 |
| 7 | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | 4 | 2 | 0 | 2 | 0 | 2026-10-24 |
| 8 | [Observe.AI](https://www.usedby.ai/tools/observe-ai.md) | 3 | 2 | 0 | 1 | 0 | 2026-10-20 |
| 9 | [Level AI](https://www.usedby.ai/tools/level-ai.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-21 |
| 10 | [Balto](https://www.usedby.ai/tools/balto.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-07 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Sanas | [Global Strategic](https://www.usedby.ai/companies/global-strategic.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/global-strategic), captured 2026-10-08 | 2026-10-24 |
| Sanas | [Konecta](https://www.usedby.ai/companies/konecta.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/konecta), captured 2026-10-08 | 2026-10-24 |
| Sanas | [Qualfon](https://www.usedby.ai/companies/qualfon.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/qualfon), captured 2026-10-08 | 2026-10-24 |
| Sanas | [TP](https://www.usedby.ai/companies/tp.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/tp), captured 2026-10-08 | 2026-10-24 |
| Sanas | [Trueshore](https://www.usedby.ai/companies/trueshore.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/trueshore), captured 2026-10-08 | 2026-10-24 |
| Sanas | [Ubiquity](https://www.usedby.ai/companies/ubiquity.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/ubiquity), captured 2026-10-08 | 2026-10-24 |
| Sanas | [VXI](https://www.usedby.ai/companies/vxi.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/vxi), captured 2026-10-18 | 2026-10-24 |
| Sanas | [Zoom](https://www.usedby.ai/companies/zoom.md) | Observed | [sanas.ai](https://www.sanas.ai/), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Comcast](https://www.usedby.ai/companies/comcast.md) | Observed | [sanas.ai](https://www.sanas.ai/testimonials), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Five9](https://www.usedby.ai/companies/five9.md) | Observed | [sanas.ai](https://www.sanas.ai/), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Alta Resources](https://www.usedby.ai/companies/alta-resources.md) | Observed | [sanas.ai](https://www.sanas.ai/testimonials), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Capita](https://www.usedby.ai/companies/capita.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Concentrix](https://www.usedby.ai/companies/concentrix.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Firstsource](https://www.usedby.ai/companies/firstsource.md) | Observed | [sanas.ai](https://www.sanas.ai/testimonials), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Glowtouch](https://www.usedby.ai/companies/glowtouch.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Hansa](https://www.usedby.ai/companies/hansa.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-24 | 2026-10-24 |
| Sanas | [ibex](https://www.usedby.ai/companies/ibex.md) | Observed | [sanas.ai](https://www.sanas.ai/testimonials), captured 2026-10-24 | 2026-10-24 |
| Sanas | [iEnergizer](https://www.usedby.ai/companies/ienergizer.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-24 | 2026-10-24 |
| Sanas | [iQor](https://www.usedby.ai/companies/iqor.md) | Observed | [sanas.ai](https://www.sanas.ai/testimonials), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Sandler Partners](https://www.usedby.ai/companies/sandler-partners.md) | Observed | [sanas.ai](https://www.sanas.ai/), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Telarus](https://www.usedby.ai/companies/telarus.md) | Observed | [sanas.ai](https://www.sanas.ai/), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Transcom](https://www.usedby.ai/companies/transcom.md) | Observed | [sanas.ai](https://www.sanas.ai/testimonials), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Transparent BPO](https://www.usedby.ai/companies/transparent-bpo.md) | Observed | [sanas.ai](https://www.sanas.ai/testimonials), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Wipro](https://www.usedby.ai/companies/wipro.md) | Observed | [sanas.ai](https://www.sanas.ai/testimonials), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Nice](https://www.usedby.ai/companies/nice.md) | Observed | [sanas.ai](https://www.sanas.ai/), captured 2026-10-24 | 2026-10-24 |
| Sprinklr | [Microsoft](https://www.usedby.ai/companies/microsoft.md) | Confirmed | [sprinklr.com](https://www.sprinklr.com/stories/microsoft/), captured 2026-10-08 | 2026-10-19 |
| Sprinklr | [Deutsche Telekom](https://www.usedby.ai/companies/deutsche-telekom.md) | Confirmed | [sprinklr.com](https://www.sprinklr.com/stories/acer/), captured 2026-10-19 | 2026-10-19 |
| Sprinklr | [Acer](https://www.usedby.ai/companies/acer.md) | Confirmed | [sprinklr.com](https://www.sprinklr.com/stories/acer/), captured 2026-10-19 | 2026-10-19 |
| Sprinklr | [Umniah](https://www.usedby.ai/companies/umniah.md) | Confirmed | [sprinklr.com](https://www.sprinklr.com/stories/umniah/), captured 2026-10-08 | 2026-10-19 |
| Sprinklr | [Vivo](https://www.usedby.ai/companies/vivo.md) | Confirmed | [sprinklr.com](https://www.sprinklr.com/stories/vivo-turns-audience-intelligence-into-marketing-impact/), captured 2026-10-19 | 2026-10-19 |
| Sprinklr | [Vodafone Germany](https://www.usedby.ai/companies/vodafone-germany.md) | Confirmed | [sprinklr.com](https://www.sprinklr.com/stories/vodafone-germany-unifies-marketing-insights/), captured 2026-10-08 | 2026-10-19 |
| Sprinklr | [Infosys](https://www.usedby.ai/companies/infosys.md) | Observed | [sprinklr.com](https://www.sprinklr.com/), captured 2026-10-19 | 2026-10-19 |
| Sprinklr | [Figma](https://www.usedby.ai/companies/figma.md) | Signal (job post) | [boards.greenhouse.io](https://boards.greenhouse.io/figma/jobs/6215865004?gh_jid=6215865004), captured 2026-10-20 | 2026-10-20 |
| CallMiner | [Dell](https://www.usedby.ai/companies/dell.md) | Observed | [callminer.com](https://callminer.com/customers/customer-success), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [NTT Data](https://www.usedby.ai/companies/ntt-data.md) | Observed | [callminer.com](https://callminer.com/customers), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [Daisy Communications](https://www.usedby.ai/companies/daisy-communications.md) | Observed | [callminer.com](https://callminer.com/customers/customer-success), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [Lumen](https://www.usedby.ai/companies/lumen.md) | Observed | [callminer.com](https://callminer.com/), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [Mint Mobile](https://www.usedby.ai/companies/mint-mobile.md) | Observed | [callminer.com](https://callminer.com/), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [O2 Business](https://www.usedby.ai/companies/o2-business.md) | Observed | [callminer.com](https://callminer.com/customers), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [ResultsCX](https://www.usedby.ai/companies/resultscx.md) | Observed | [callminer.com](https://callminer.com/customers), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [TP](https://www.usedby.ai/companies/tp.md) | Observed | [callminer.com](https://callminer.com/), captured 2026-10-08 | 2026-10-08 |
| Assembled | [Autodesk](https://www.usedby.ai/companies/autodesk.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/autodesk), captured 2026-10-08 | 2026-10-24 |
| Assembled | [EliseAI](https://www.usedby.ai/companies/eliseai.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/eliseai), captured 2026-10-08 | 2026-10-24 |
| Assembled | [Retention Express](https://www.usedby.ai/companies/retention-express.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/retention-express), captured 2026-10-08 | 2026-10-24 |
| Assembled | [Notion](https://www.usedby.ai/companies/notion.md) | Observed | [assembled.com](https://www.assembled.com/customers), captured 2026-10-24 | 2026-10-24 |
| Assembled | [Zapier](https://www.usedby.ai/companies/zapier.md) | Observed | [assembled.com](https://www.assembled.com/customers), captured 2026-10-24 | 2026-10-24 |
| Assembled | [CLEAR](https://www.usedby.ai/companies/clear.md) | Observed | [assembled.com](https://www.assembled.com/customers), captured 2026-10-24 | 2026-10-24 |
| Assembled | [Figma](https://www.usedby.ai/companies/figma.md) | Signal (job post) | [boards.greenhouse.io](https://boards.greenhouse.io/figma/jobs/6215865004?gh_jid=6215865004), captured 2026-10-20 | 2026-10-20 |
| Cresta | [Brinks Home](https://www.usedby.ai/companies/brinks-home.md) | Confirmed | [cresta.com](https://cresta.com/es/customers/brinks-home), captured 2026-10-21 | 2026-10-21 |
| Cresta | [Cox](https://www.usedby.ai/companies/cox.md) | Confirmed | [cresta.com](https://cresta.com/customers/brinks-home), captured 2026-10-21 | 2026-10-21 |
| Cresta | [Vivint](https://www.usedby.ai/companies/vivint.md) | Confirmed | [cresta.com](https://cresta.com/customers/vivint), captured 2026-10-07 | 2026-10-21 |
| Cresta | [Comcast](https://www.usedby.ai/companies/comcast.md) | Observed | [cresta.com](https://cresta.com/), captured 2026-10-21 | 2026-10-21 |
| Cresta | [Optimum](https://www.usedby.ai/companies/optimum.md) | Observed | [cresta.com](https://cresta.com/), captured 2026-10-21 | 2026-10-21 |
| Talkdesk | [Canon](https://www.usedby.ai/companies/canon.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/serta-simmons-bedding/), captured 2026-10-25 | 2026-10-25 |
| Talkdesk | [Orange](https://www.usedby.ai/companies/orange.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/orange/), captured 2026-10-25 | 2026-10-25 |
| Talkdesk | [Alarm.com](https://www.usedby.ai/companies/alarm-com.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/serta-simmons-bedding/), captured 2026-10-25 | 2026-10-25 |
| Talkdesk | [InfoPay](https://www.usedby.ai/companies/infopay.md) | Observed | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-25 | 2026-10-25 |
| Talkdesk | [MasOrange](https://www.usedby.ai/companies/masorange.md) | Observed | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-25 | 2026-10-25 |
| Dialpad | [Crunchbase](https://www.usedby.ai/companies/crunchbase.md) | Confirmed | [dialpad.com](https://www.dialpad.com/customers/crunchbase/), captured 2026-10-08 | 2026-10-24 |
| Dialpad | [JungleDisk](https://www.usedby.ai/companies/jungle-disk.md) | Confirmed | [dialpad.com](https://www.dialpad.com/customers/jungle-disk/), captured 2026-10-08 | 2026-10-24 |
| Dialpad | [T-Mobile](https://www.usedby.ai/companies/t-mobile.md) | Observed | [dialpad.com](https://www.dialpad.com/), captured 2026-10-18 | 2026-10-18 |
| Dialpad | [Asana](https://www.usedby.ai/companies/asana.md) | Observed | [dialpad.com](https://www.dialpad.com/customers/), captured 2026-10-24 | 2026-10-24 |
| Observe.AI | [3CLogic](https://www.usedby.ai/companies/3clogic.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/3clogic), captured 2026-10-10 | 2026-10-20 |
| Observe.AI | [Nations Info](https://www.usedby.ai/companies/nations-info.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/how-nations-drives-higher-customer-retention-revenue-and-time-savings-with-100-visibility-into-customer-conversations), captured 2026-10-10 | 2026-10-20 |
| Observe.AI | [Concentrix](https://www.usedby.ai/companies/concentrix.md) | Observed | [observe.ai](https://www.observe.ai/customers), captured 2026-10-20 | 2026-10-20 |
| Level AI | [Purple](https://www.usedby.ai/companies/purple.md) | Confirmed | [thelevel.ai](https://thelevel.ai/case-studies/purple), captured 2026-10-08 | 2026-10-21 |
| Level AI | [Smartsheet](https://www.usedby.ai/companies/smartsheet.md) | Confirmed | [thelevel.ai](https://thelevel.ai/case-studies/smartsheet), captured 2026-10-08 | 2026-10-21 |
| Balto | [InteLogix](https://www.usedby.ai/companies/intelogix.md) | Confirmed | [balto.ai](https://www.balto.ai/case-study/how-one-mnet-health-optimizes-compliance-with-balto/), captured 2026-10-07 | 2026-10-07 |

## Method

Public customer lines of active Contact center AI tools at companies classified in Technology & Connectivity. 1 company that sells software was left out, so a vendor is never counted as a user. Company mix by strongest proof: 29 confirmed, 0 declared, 34 observed and 1 signal.

## Questions

### Which Contact center AI tools do Technology & Connectivity companies use most?

Sanas leads: 25 of the 64 Technology & Connectivity companies on usedby that use Contact center AI tools use it. Next: Sprinklr (8), CallMiner (8), Assembled (7), and Cresta (5).

### How many Technology & Connectivity companies use Contact center AI tools?

64 Technology & Connectivity companies on usedby use at least one of 10 Contact center AI tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 64 companies, each counted at its strongest proof: 29 confirmed, 0 declared, 34 observed and 1 known from a job post.

### How does usedby build this ranking?

usedby counts each Technology & Connectivity company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 1 software vendor is left out. Every line shows its proof and the date usedby last checked it.

Contact center AI by industry within Technology & Connectivity: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration/contact-center-ai.md) (26) · [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications/contact-center-ai.md) (20)

Industry page: https://www.usedby.ai/companies/industry/technology-connectivity.md · Category page: https://www.usedby.ai/tools/category/contact-center-ai.md

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Source: https://www.usedby.ai/companies/industry/technology-connectivity/contact-center-ai · How we check: https://www.usedby.ai/methodology