# AI agents for customer service tools used by Technology & Connectivity companies

usedby lists 66 Technology & Connectivity companies using 18 AI agents for customer service tools. The most used is LivePerson: 8 of the 66 Technology & Connectivity companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-25.

## Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

### Largest companies

By employee range. Size known for 34 of 66.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [ADT](https://www.usedby.ai/companies/adt.md) | Confirmed | 10,001+ | Sierra, Tidio | 2026-10-25 |
| [Deutsche Telekom](https://www.usedby.ai/companies/deutsche-telekom.md) | Confirmed | 10,001+ | Decagon, Rasa | 2026-10-24 |
| [NetApp](https://www.usedby.ai/companies/netapp.md) | Confirmed | 10,001+ | Cognigy | 2026-10-24 |

### Strongest proof

Confirmed or declared: 35 of 66. This view filters what you read, never what is counted.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [Airtable](https://www.usedby.ai/companies/airtable.md) | Confirmed | Unknown | Sierra, Crescendo, Forethought | 2026-10-25 |
| [ADT](https://www.usedby.ai/companies/adt.md) | Confirmed | 10,001+ | Sierra, Tidio | 2026-10-25 |
| [Singtel](https://www.usedby.ai/companies/singtel.md) | Confirmed | Unknown | Sierra | 2026-10-25 |

## Ranking

Tools ranked by the companies of the 66 Technology & Connectivity companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [LivePerson](https://www.usedby.ai/tools/live-person.md) | 8 | 2 | 0 | 6 | 0 | 2026-10-24 |
| 2 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 7 | 5 | 1 | 1 | 0 | 2026-10-25 |
| 3 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 7 | 5 | 0 | 2 | 0 | 2026-10-25 |
| 4 | [Duckie](https://www.usedby.ai/tools/duckie.md) | 7 | 1 | 0 | 6 | 0 | 2026-10-15 |
| 5 | [Maven AGI](https://www.usedby.ai/tools/maven.md) | 6 | 5 | 0 | 1 | 0 | 2026-10-20 |
| 6 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 6 | 2 | 0 | 4 | 0 | 2026-10-24 |
| 7 | [Rasa](https://www.usedby.ai/tools/rasa.md) | 5 | 5 | 0 | 0 | 0 | 2026-10-21 |
| 8 | [Crescendo](https://www.usedby.ai/tools/crescendo.md) | 5 | 2 | 1 | 2 | 0 | 2026-10-25 |
| 9 | [Tidio](https://www.usedby.ai/tools/tidio.md) | 4 | 3 | 0 | 1 | 0 | 2026-10-25 |
| 10 | [Forethought](https://www.usedby.ai/tools/forethought.md) | 4 | 1 | 1 | 2 | 0 | 2026-10-25 |
| 11 | [Ada](https://www.usedby.ai/tools/ada.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-24 |
| 12 | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-19 |
| 13 | [Amelia](https://www.usedby.ai/tools/amelia.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-16 |
| 14 | [Blip](https://www.usedby.ai/tools/blip.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-19 |
| 15 | [Parloa](https://www.usedby.ai/tools/parloa.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-23 |
| 16 | [ASAPP](https://www.usedby.ai/tools/asapp.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-07 |
| 17 | [Giga](https://www.usedby.ai/tools/giga.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-23 |
| 18 | [Gupshup](https://www.usedby.ai/tools/gupshup.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-25 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| LivePerson | [KDDI](https://www.usedby.ai/companies/kddi.md) | Confirmed | [liveperson.com](https://www.liveperson.com/resources/success-stories/kddi-conversational-messaging/), captured 2026-10-24 | 2026-10-24 |
| LivePerson | [SKY Cable Corporation (SKY)](https://www.usedby.ai/companies/sky-cable-corporation-sky.md) | Confirmed | [liveperson.com](https://www.liveperson.com/resources/success-stories/sky-chatbot-automation/), captured 2026-10-24 | 2026-10-24 |
| LivePerson | [Verizon](https://www.usedby.ai/companies/verizon.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-24 |
| LivePerson | [GoDaddy](https://www.usedby.ai/companies/godaddy.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-24 |
| LivePerson | [Buddy](https://www.usedby.ai/companies/buddy.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-24 |
| LivePerson | [Freedom](https://www.usedby.ai/companies/freedom.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-24 |
| LivePerson | [TalkTalk](https://www.usedby.ai/companies/talktalk.md) | Observed | [liveperson.com](https://www.liveperson.com/), captured 2026-10-24 | 2026-10-24 |
| LivePerson | [Talkmobile](https://www.usedby.ai/companies/talkmobile.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-24 |
| Cognigy | [NetApp](https://www.usedby.ai/companies/netapp.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/netapp), captured 2026-10-08 | 2026-10-24 |
| Cognigy | [BICS](https://www.usedby.ai/companies/bics.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/bics), captured 2026-10-08 | 2026-10-08 |
| Cognigy | [Mobily](https://www.usedby.ai/companies/mobily.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/mobily), captured 2026-10-08 | 2026-10-24 |
| Cognigy | [Openreach](https://www.usedby.ai/companies/openreach.md) | Confirmed | [cognigy.com](https://www.cognigy.com/case-study/openreach), captured 2026-10-02 | 2026-10-24 |
| Cognigy | [Schwarz Digits](https://www.usedby.ai/companies/schwarz-digits.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/schwarz-it), captured 2026-10-02 | 2026-10-24 |
| Cognigy | [RingCentral](https://www.usedby.ai/companies/ringcentral.md) | Declared by the company | [ringcentral.com](https://www.ringcentral.com/legal/dpa-subprocessor-list.html), captured 2026-10-25 | 2026-10-25 |
| Cognigy | [Nuuday](https://www.usedby.ai/companies/nuuday.md) | Observed | [cognigy.com](https://www.cognigy.com/), captured 2026-10-24 | 2026-10-24 |
| Sierra | [ADT](https://www.usedby.ai/companies/adt.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/adt), captured 2026-10-01 | 2026-10-25 |
| Sierra | [Airtable](https://www.usedby.ai/companies/airtable.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/airtable), captured 2026-10-07 | 2026-10-25 |
| Sierra | [CLEAR](https://www.usedby.ai/companies/clear.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/clear), captured 2026-10-07 | 2026-10-25 |
| Sierra | [Singtel](https://www.usedby.ai/companies/singtel.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/singtel), captured 2026-10-25 | 2026-10-25 |
| Sierra | [Virgin Media O2](https://www.usedby.ai/companies/virgin-media-o2.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/virgin-media-o2), captured 2026-10-07 | 2026-10-25 |
| Sierra | [Discord](https://www.usedby.ai/companies/discord.md) | Observed | [sierra.ai](https://sierra.ai/), captured 2026-10-25 | 2026-10-25 |
| Sierra | [DIRECTV](https://www.usedby.ai/companies/directv.md) | Observed | [sierra.ai](https://sierra.ai/), captured 2026-10-25 | 2026-10-25 |
| Duckie | [Automox](https://www.usedby.ai/companies/automox.md) | Confirmed | [duckie.ai](https://duckie.ai/customers/automox), captured 2026-10-04 | 2026-10-15 |
| Duckie | [Collate](https://www.usedby.ai/companies/collate.md) | Observed | [duckie.ai](https://duckie.ai/customers), captured 2026-10-15 | 2026-10-15 |
| Duckie | [Mintlify](https://www.usedby.ai/companies/mintlify.md) | Observed | [duckie.ai](https://duckie.ai/customers), captured 2026-10-15 | 2026-10-15 |
| Duckie | [OpenMetadata](https://www.usedby.ai/companies/openmetadata.md) | Observed | [duckie.ai](https://duckie.ai/), captured 2026-10-15 | 2026-10-15 |
| Duckie | [Snowplow](https://www.usedby.ai/companies/snowplow.md) | Observed | [duckie.ai](https://duckie.ai/customers), captured 2026-10-15 | 2026-10-15 |
| Duckie | [Vapi](https://www.usedby.ai/companies/vapi.md) | Observed | [duckie.ai](https://duckie.ai/customers), captured 2026-10-15 | 2026-10-15 |
| Duckie | [Vellum](https://www.usedby.ai/companies/vellum.md) | Observed | [duckie.ai](https://duckie.ai/customers), captured 2026-10-15 | 2026-10-15 |
| Maven AGI | [ClickUp](https://www.usedby.ai/companies/clickup.md) | Confirmed | [mavenagi.com](https://www.mavenagi.com/customer-stories/clickup), captured 2026-10-05 | 2026-10-20 |
| Maven AGI | [Belfry](https://www.usedby.ai/companies/belfry.md) | Confirmed | [mavenagi.com](https://www.mavenagi.com/customer-stories/belfrys), captured 2026-10-05 | 2026-10-20 |
| Maven AGI | [Digital.ai](https://www.usedby.ai/companies/digital-ai.md) | Confirmed | [mavenagi.com](https://www.mavenagi.com/customer-stories/digital-ai), captured 2026-10-05 | 2026-10-20 |
| Maven AGI | [Enumerate](https://www.usedby.ai/companies/enumerate.md) | Confirmed | [mavenagi.com](https://www.mavenagi.com/customer-stories/enumerate), captured 2026-10-09 | 2026-10-20 |
| Maven AGI | [Quest Software](https://www.usedby.ai/companies/quest-software.md) | Confirmed | [mavenagi.com](https://www.mavenagi.com/customer-stories/quest), captured 2026-10-05 | 2026-10-20 |
| Maven AGI | [Dell](https://www.usedby.ai/companies/dell.md) | Observed | [mavenagi.com](https://www.mavenagi.com/), captured 2026-10-20 | 2026-10-20 |
| Decagon | [Notion](https://www.usedby.ai/companies/notion.md) | Confirmed | [decagon.ai](https://decagon.ai/case-studies/notion), captured 2026-10-24 | 2026-10-24 |
| Decagon | [Perplexity](https://www.usedby.ai/companies/perplexity.md) | Confirmed | [decagon.ai](https://decagon.ai/case-studies/perplexity), captured 2026-10-07 | 2026-10-24 |
| Decagon | [Deutsche Telekom](https://www.usedby.ai/companies/deutsche-telekom.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-24 | 2026-10-24 |
| Decagon | [Dropbox](https://www.usedby.ai/companies/dropbox.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-24 | 2026-10-24 |
| Decagon | [Figma](https://www.usedby.ai/companies/figma.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-24 | 2026-10-24 |
| Decagon | [ID.me](https://www.usedby.ai/companies/id-me.md) | Observed | [decagon.ai](https://decagon.ai/), captured 2026-10-24 | 2026-10-24 |
| Rasa | [T-Mobile](https://www.usedby.ai/companies/t-mobile.md) | Confirmed | [rasa.com](https://rasa.com/customers/t-mobile), captured 2026-10-08 | 2026-10-21 |
| Rasa | [Autodesk](https://www.usedby.ai/companies/autodesk.md) | Confirmed | [rasa.com](https://rasa.com/customers/autodesk), captured 2026-10-08 | 2026-10-21 |
| Rasa | [Deutsche Telekom](https://www.usedby.ai/companies/deutsche-telekom.md) | Confirmed | [rasa.com](https://rasa.com/customers/deutsche-telekom-cs), captured 2026-10-08 | 2026-10-21 |
| Rasa | [JetBrains](https://www.usedby.ai/companies/jetbrains.md) | Confirmed | [rasa.com](https://rasa.com/customers/jetbrains), captured 2026-10-08 | 2026-10-21 |
| Rasa | [Swisscom](https://www.usedby.ai/companies/swisscom.md) | Confirmed | [rasa.com](https://rasa.com/customers/swisscom), captured 2026-10-08 | 2026-10-21 |
| Crescendo | [MeisterTask](https://www.usedby.ai/companies/meister-task.md) | Confirmed | [crescendo.ai](https://www.crescendo.ai/customer-stories/clearing-a-1-000-ticket-mesiter-backlog-with-multilingual-ai-cx-support), captured 2026-10-07 | 2026-10-24 |
| Crescendo | [RealVNC](https://www.usedby.ai/companies/realvnc.md) | Confirmed | [crescendo.ai](https://www.crescendo.ai/customer-stories/realvnc-ai-human-support-95-csat), captured 2026-10-07 | 2026-10-24 |
| Crescendo | [Otter.ai](https://www.usedby.ai/companies/otter-ai.md) | Declared by the company | [otter.ai](https://otter.ai/subprocessors), captured 2026-10-25 | 2026-10-25 |
| Crescendo | [Airtable](https://www.usedby.ai/companies/airtable.md) | Observed | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-24 | 2026-10-24 |
| Crescendo | [Midjourney](https://www.usedby.ai/companies/midjourney.md) | Observed | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-24 | 2026-10-24 |
| Tidio | [ADT Security](https://www.usedby.ai/companies/adt-security.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/adt-security/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [NUU Mobile](https://www.usedby.ai/companies/nuu-mobile.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/nuu-mobile/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Secureframe](https://www.usedby.ai/companies/secureframe.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/secureframe/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [ADT](https://www.usedby.ai/companies/adt.md) | Observed | [tidio.com](https://www.tidio.com/fr/), captured 2026-10-25 | 2026-10-25 |
| Forethought | [Grammarly](https://www.usedby.ai/companies/grammarly.md) | Confirmed | [forethought.ai](https://forethought.ai/case-studies/grammarly-achieves-87-deflection-and-4-2-csat-early-with-forethought), captured 2026-10-03 | 2026-10-24 |
| Forethought | [Airtable](https://www.usedby.ai/companies/airtable.md) | Declared by the company | [airtable.com](https://www.airtable.com/company/subprocessors), captured 2026-10-25 | 2026-10-25 |
| Forethought | [Redis](https://www.usedby.ai/companies/redis.md) | Observed | [forethought.ai](https://forethought.ai/), captured 2026-10-24 | 2026-10-24 |
| Forethought | [WordPress.com](https://www.usedby.ai/companies/wordpress-com.md) | Observed | [forethought.ai](https://forethought.ai/pricing), captured 2026-10-24 | 2026-10-24 |
| Ada | [Digicel](https://www.usedby.ai/companies/digicel.md) | Confirmed | [ada.cx](https://www.ada.cx/case-study/digicel/), captured 2026-10-11 | 2026-10-24 |
| Ada | [ClickUp](https://www.usedby.ai/companies/clickup.md) | Observed | [ada.cx](https://www.ada.cx/wall-of-love/), captured 2026-10-24 | 2026-10-24 |
| Yellow.ai | [Sony India](https://www.usedby.ai/companies/sony-india.md) | Confirmed | [yellow.ai](https://yellow.ai/case-study/sony-enables-round-the-clock-service-with-voice-automation/), captured 2026-10-08 | 2026-10-19 |
| Yellow.ai | [Vipdesk](https://www.usedby.ai/companies/vipdesk.md) | Observed | [yellow.ai](https://yellow.ai/pricing/), captured 2026-10-19 | 2026-10-19 |
| Amelia | [GoDaddy](https://www.usedby.ai/companies/godaddy.md) | Observed | [soundhound.com](https://www.soundhound.com/customers), captured 2026-10-16 | 2026-10-16 |
| Amelia | [Lucid](https://www.usedby.ai/companies/lucid.md) | Observed | [soundhound.com](https://www.soundhound.com/customers), captured 2026-10-16 | 2026-10-16 |
| Blip | [IBM](https://www.usedby.ai/companies/ibm.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Claro](https://www.usedby.ai/companies/claro.md) | Observed | [blip.ai](https://www.blip.ai/en/cases/), captured 2026-10-19 | 2026-10-19 |
| Parloa | [SAP](https://www.usedby.ai/companies/sap.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |
| Parloa | [Waterfield Tech](https://www.usedby.ai/companies/waterfield-tech.md) | Observed | [parloa.com](https://www.parloa.com/), captured 2026-10-23 | 2026-10-23 |
| ASAPP | [Astound Broadband](https://www.usedby.ai/companies/astound-broadband.md) | Observed | [asapp.com](https://www.asapp.com/case-studies), captured 2026-10-07 | 2026-10-07 |
| Giga | [Postman](https://www.usedby.ai/companies/postman.md) | Observed | [giga.ai](https://giga.ai/), captured 2026-10-23 | 2026-10-23 |
| Gupshup | [Tata](https://www.usedby.ai/companies/tata.md) | Observed | [gupshup.ai](https://www.gupshup.ai/), captured 2026-10-25 | 2026-10-25 |

## Method

Public customer lines of active AI agents for customer service tools at companies classified in Technology & Connectivity. No software vendor had to be left out. Company mix by strongest proof: 33 confirmed, 2 declared, 31 observed and 0 signals.

## Questions

### Which AI agents for customer service tools do Technology & Connectivity companies use most?

LivePerson leads: 8 of the 66 Technology & Connectivity companies on usedby that use AI agents for customer service tools use it. Next: Cognigy (7), Sierra (7), Duckie (7), and Maven AGI (6).

### How many Technology & Connectivity companies use AI agents for customer service tools?

66 Technology & Connectivity companies on usedby use at least one of 18 AI agents for customer service tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 66 companies, each counted at its strongest proof: 33 confirmed, 2 declared, 31 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Technology & Connectivity company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

AI agents for customer service by industry within Technology & Connectivity: [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications/customer-service-automation.md) (22) · [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure/customer-service-automation.md) (18)

Industry page: https://www.usedby.ai/companies/industry/technology-connectivity.md · Category page: https://www.usedby.ai/tools/category/customer-service-automation.md

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Source: https://www.usedby.ai/companies/industry/technology-connectivity/customer-service-automation · How we check: https://www.usedby.ai/methodology