# AI agents for customer service tools used by Telecommunications companies

usedby lists 21 Telecommunications companies using 10 AI agents for customer service tools. The most used is LivePerson: 6 of the 21 Telecommunications companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-24.

## Ranking

Tools ranked by the companies of the 21 Telecommunications companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [LivePerson](https://www.usedby.ai/tools/live-person.md) | 6 | 0 | 0 | 6 | 0 | 2026-10-23 |
| 2 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 4 | 3 | 0 | 1 | 0 | 2026-10-24 |
| 3 | [Rasa](https://www.usedby.ai/tools/rasa.md) | 3 | 3 | 0 | 0 | 0 | 2026-10-21 |
| 4 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 3 | 2 | 0 | 1 | 0 | 2026-10-19 |
| 5 | [Ada](https://www.usedby.ai/tools/ada.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-15 |
| 6 | [Tidio](https://www.usedby.ai/tools/tidio.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-09 |
| 7 | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-19 |
| 8 | [ASAPP](https://www.usedby.ai/tools/asapp.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-07 |
| 9 | [Blip](https://www.usedby.ai/tools/blip.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-19 |
| 10 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-15 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| LivePerson | [Verizon](https://www.usedby.ai/companies/verizon.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |
| LivePerson | [KDDI](https://www.usedby.ai/companies/kddi.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/success-stories/kddi-conversational-messaging/) | Not dated |
| LivePerson | [Freedom](https://www.usedby.ai/companies/freedom.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |
| LivePerson | [TalkTalk](https://www.usedby.ai/companies/talktalk.md) | Observed | [liveperson.com](https://www.liveperson.com/), captured 2026-10-23 | 2026-10-23 |
| LivePerson | [SKY Cable Corporation (SKY)](https://www.usedby.ai/companies/sky-cable-corporation-sky.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |
| LivePerson | [Talkmobile](https://www.usedby.ai/companies/talkmobile.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |
| Cognigy | [BICS](https://www.usedby.ai/companies/bics.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/bics), captured 2026-10-08 | 2026-10-08 |
| Cognigy | [Mobily](https://www.usedby.ai/companies/mobily.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/mobily), captured 2026-10-08 | 2026-10-24 |
| Cognigy | [Openreach](https://www.usedby.ai/companies/openreach.md) | Confirmed | [cognigy.com](https://www.cognigy.com/case-study/openreach), captured 2026-10-02 | 2026-10-24 |
| Cognigy | [Nuuday](https://www.usedby.ai/companies/nuuday.md) | Observed | [cognigy.com](https://www.cognigy.com/), captured 2026-10-24 | 2026-10-24 |
| Rasa | [T-Mobile](https://www.usedby.ai/companies/t-mobile.md) | Confirmed | [rasa.com](https://rasa.com/customers/t-mobile), captured 2026-10-08 | 2026-10-21 |
| Rasa | [Deutsche Telekom](https://www.usedby.ai/companies/deutsche-telekom.md) | Confirmed | [rasa.com](https://rasa.com/customers/deutsche-telekom-cs), captured 2026-10-08 | 2026-10-21 |
| Rasa | [Swisscom](https://www.usedby.ai/companies/swisscom.md) | Confirmed | [rasa.com](https://rasa.com/customers/swisscom), captured 2026-10-08 | 2026-10-21 |
| Sierra | [Singtel](https://www.usedby.ai/companies/singtel.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/singtel), captured 2026-10-19 | 2026-10-19 |
| Sierra | [Virgin Media O2](https://www.usedby.ai/companies/virgin-media-o2.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/virgin-media-o2), captured 2026-10-07 | 2026-10-19 |
| Sierra | [DIRECTV](https://www.usedby.ai/companies/directv.md) | Observed | [sierra.ai](https://sierra.ai/), captured 2026-10-19 | 2026-10-19 |
| Ada | [Digicel](https://www.usedby.ai/companies/digicel.md) | Confirmed | [ada.cx](https://www.ada.cx/case-study/digicel/), captured 2026-10-11 | 2026-10-15 |
| Tidio | [NUU Mobile](https://www.usedby.ai/companies/nuu-mobile.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/nuu-mobile/), captured 2026-10-09 | 2026-10-09 |
| Yellow.ai | [Sony India](https://www.usedby.ai/companies/sony-india.md) | Confirmed | [yellow.ai](https://yellow.ai/case-study/sony-enables-round-the-clock-service-with-voice-automation/), captured 2026-10-08 | 2026-10-19 |
| ASAPP | [Astound Broadband](https://www.usedby.ai/companies/astound-broadband.md) | Observed | [asapp.com](https://www.asapp.com/case-studies), captured 2026-10-07 | 2026-10-07 |
| Blip | [Claro](https://www.usedby.ai/companies/claro.md) | Observed | [blip.ai](https://www.blip.ai/en/cases/), captured 2026-10-19 | 2026-10-19 |
| Decagon | [Deutsche Telekom](https://www.usedby.ai/companies/deutsche-telekom.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-15 | 2026-10-15 |

## Method

Public customer lines of active AI agents for customer service tools at companies classified in Telecommunications. No software vendor had to be left out. Company mix by strongest proof: 11 confirmed, 0 declared, 10 observed and 0 signals.

## Questions

### Which AI agents for customer service tools do Telecommunications companies use most?

LivePerson leads: 6 of the 21 Telecommunications companies on usedby that use AI agents for customer service tools use it. Next: Cognigy (4), Rasa (3), Sierra (3), and Ada (1).

### How many Telecommunications companies use AI agents for customer service tools?

21 Telecommunications companies on usedby use at least one of 10 AI agents for customer service tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 21 companies, each counted at its strongest proof: 11 confirmed, 0 declared, 10 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Telecommunications company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

Industry page: https://www.usedby.ai/companies/industry/telecommunications.md · Category page: https://www.usedby.ai/tools/category/customer-service-automation.md

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Source: https://www.usedby.ai/companies/industry/telecommunications/customer-service-automation · How we check: https://www.usedby.ai/methodology