# Help desks tools used by Transportation companies

usedby lists 21 Transportation companies using 6 Help desks tools. The most used is Intercom: 7 of the 21 Transportation companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-25.

## Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

### Largest companies

By employee range. Size known for 16 of 21.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [LATAM Airlines](https://www.usedby.ai/companies/latam-airlines.md) | Confirmed | 10,001+ | Zendesk AI | 2026-10-05 |
| [Doordash](https://www.usedby.ai/companies/doordash.md) | Observed | 10,001+ | Intercom | 2026-10-24 |
| [Rappi](https://www.usedby.ai/companies/rappi.md) | Observed | 5,001–10,000 | Kustomer | 2026-10-20 |

### Strongest proof

Confirmed or declared: 10 of 21. This view filters what you read, never what is counted.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [Shipsy](https://www.usedby.ai/companies/shipsy.md) | Confirmed | 201–1,000 | DevRev | 2026-10-24 |
| [Hospitable](https://www.usedby.ai/companies/hospitable.md) | Confirmed | Unknown | Intercom | 2026-10-24 |
| [Stuart](https://www.usedby.ai/companies/stuart.md) | Confirmed | Unknown | Intercom | 2026-10-24 |

## Ranking

Tools ranked by the companies of the 21 Transportation companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Intercom](https://www.usedby.ai/tools/intercom.md) | 7 | 2 | 0 | 4 | 1 | 2026-10-25 |
| 2 | [Kustomer](https://www.usedby.ai/tools/kustomer.md) | 5 | 3 | 0 | 2 | 0 | 2026-10-20 |
| 3 | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) | 4 | 1 | 0 | 3 | 0 | 2026-10-05 |
| 4 | [Hiver](https://www.usedby.ai/tools/hiver.md) | 3 | 3 | 0 | 0 | 0 | 2026-10-03 |
| 5 | [DevRev](https://www.usedby.ai/tools/devrev.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-24 |
| 6 | [Pylon](https://www.usedby.ai/tools/pylon.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-25 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Intercom | [Hospitable](https://www.usedby.ai/companies/hospitable.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/hospitable), captured 2026-10-08 | 2026-10-24 |
| Intercom | [Stuart](https://www.usedby.ai/companies/stuart.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/stuart), captured 2026-10-08 | 2026-10-24 |
| Intercom | [Doordash](https://www.usedby.ai/companies/doordash.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 |
| Intercom | [Perk](https://www.usedby.ai/companies/perk.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 |
| Intercom | [Shippit](https://www.usedby.ai/companies/shippit.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 |
| Intercom | [TrueCommerce](https://www.usedby.ai/companies/truecommerce.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 |
| Intercom | [Tripadvisor](https://www.usedby.ai/companies/tripadvisor.md) | Signal (job post) | [job-boards.greenhouse.io](https://job-boards.greenhouse.io/tripadvisor/jobs/7380092), captured 2026-10-25 | 2026-10-25 |
| Kustomer | [Hopper](https://www.usedby.ai/companies/hopper.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/hopper/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [Turo](https://www.usedby.ai/companies/turo.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/turo/), captured 2026-10-20 | 2026-10-20 |
| Kustomer | [HopSkipDrive](https://www.usedby.ai/companies/hop-skip-drive.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/hopskipdrive/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [loveholidays](https://www.usedby.ai/companies/loveholidays.md) | Observed | [kustomer.com](https://www.kustomer.com/pricing/), captured 2026-10-20 | 2026-10-20 |
| Kustomer | [Rappi](https://www.usedby.ai/companies/rappi.md) | Observed | [kustomer.com](https://www.kustomer.com/pricing/), captured 2026-10-20 | 2026-10-20 |
| Zendesk AI | [LATAM Airlines](https://www.usedby.ai/companies/latam-airlines.md) | Confirmed | [zendesk.com](https://www.zendesk.com/customer/latam-airlines/), captured 2026-10-05 | 2026-10-05 |
| Zendesk AI | [Airbnb](https://www.usedby.ai/companies/airbnb.md) | Observed | [zendesk.com](https://www.zendesk.com/pricing/), captured 2026-10-05 | 2026-10-05 |
| Zendesk AI | [Four Seasons](https://www.usedby.ai/companies/four-seasons.md) | Observed | [zendesk.com](https://www.zendesk.com/customer/), captured 2026-10-03 | 2026-10-05 |
| Zendesk AI | [Skyscanner](https://www.usedby.ai/companies/skyscanner.md) | Observed | [zendesk.es](https://www.zendesk.es/customer/skyscanner/) | Not dated |
| Hiver | [Flexport](https://www.usedby.ai/companies/flexport.md) | Confirmed | [hiverhq.com](https://hiverhq.com/customers/flexport), captured 2026-10-03 | 2026-10-03 |
| Hiver | [Travelist](https://www.usedby.ai/companies/travelist.md) | Confirmed | [hiverhq.com](https://hiverhq.com/customers/travelist), captured 2026-10-03 | 2026-10-03 |
| Hiver | [Arrive Logistics](https://www.usedby.ai/companies/arrive-logistics.md) | Confirmed | [hiverhq.com](https://hiverhq.com/customers/arrive-logistics), captured 2026-10-03 | 2026-10-03 |
| DevRev | [Shipsy](https://www.usedby.ai/companies/shipsy.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/shipsy), captured 2026-10-09 | 2026-10-24 |
| Pylon | [Loop](https://www.usedby.ai/companies/loop.md) | Observed | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-25 | 2026-10-25 |

## Method

Public customer lines of active Help desks tools at companies classified in Transportation. No software vendor had to be left out. Company mix by strongest proof: 10 confirmed, 0 declared, 10 observed and 1 signal.

## Questions

### Which Help desks tools do Transportation companies use most?

Intercom leads: 7 of the 21 Transportation companies on usedby that use Help desks tools use it. Next: Kustomer (5), Zendesk AI (4), Hiver (3), and DevRev (1).

### How many Transportation companies use Help desks tools?

21 Transportation companies on usedby use at least one of 6 Help desks tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 21 companies, each counted at its strongest proof: 10 confirmed, 0 declared, 10 observed and 1 known from a job post.

### How does usedby build this ranking?

usedby counts each Transportation company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

Industry page: https://www.usedby.ai/companies/industry/transportation.md · Category page: https://www.usedby.ai/tools/category/helpdesk-platforms.md

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Source: https://www.usedby.ai/companies/industry/transportation/helpdesk-platforms · How we check: https://www.usedby.ai/methodology