# AI agents for customer service tools used by Travel & Hospitality companies

usedby lists 24 Travel & Hospitality companies using 14 AI agents for customer service tools. The most used is Cognigy: 5 of the 24 Travel & Hospitality companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-24.

## Ranking

Tools ranked by the companies of the 24 Travel & Hospitality companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 5 | 2 | 0 | 3 | 0 | 2026-10-24 |
| 2 | [Gupshup](https://www.usedby.ai/tools/gupshup.md) | 3 | 3 | 0 | 0 | 0 | 2026-10-18 |
| 3 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 3 | 1 | 0 | 2 | 0 | 2026-10-15 |
| 4 | [Parloa](https://www.usedby.ai/tools/parloa.md) | 3 | 0 | 0 | 3 | 0 | 2026-10-23 |
| 5 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-19 |
| 6 | [LivePerson](https://www.usedby.ai/tools/live-person.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-23 |
| 7 | [Ada](https://www.usedby.ai/tools/ada.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-15 |
| 8 | [Rasa](https://www.usedby.ai/tools/rasa.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-21 |
| 9 | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-19 |
| 10 | [Amelia](https://www.usedby.ai/tools/amelia.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-16 |
| 11 | [Crescendo](https://www.usedby.ai/tools/crescendo.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-18 |
| 12 | [Duckie](https://www.usedby.ai/tools/duckie.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-15 |
| 13 | [Maven AGI](https://www.usedby.ai/tools/maven.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-20 |
| 14 | [Netomi](https://www.usedby.ai/tools/netomi.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-08 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Cognigy | [Tripadvisor](https://www.usedby.ai/companies/tripadvisor.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/tripadvisor), captured 2026-10-08 | 2026-10-24 |
| Cognigy | [Direct Travel](https://www.usedby.ai/companies/directtravel.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/direct-travel), captured 2026-10-08 | 2026-10-24 |
| Cognigy | [Greyhound](https://www.usedby.ai/companies/greyhound.md) | Observed | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-24 | 2026-10-24 |
| Cognigy | [Nederlandse Spoorwegen](https://www.usedby.ai/companies/nederlandse-spoorwegen.md) | Observed | [cognigy.com](https://www.cognigy.com/), captured 2026-10-24 | 2026-10-24 |
| Cognigy | [Flix](https://www.usedby.ai/companies/flix.md) | Observed | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-24 | 2026-10-24 |
| Gupshup | [Ola](https://www.usedby.ai/companies/ola.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/ola-streamlines-conversations-across-channels/), captured 2026-10-08 | 2026-10-18 |
| Gupshup | [OYO](https://www.usedby.ai/companies/oyo.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/oyo-conversational-engagement-for-global-customers/), captured 2026-10-08 | 2026-10-18 |
| Gupshup | [Treebo Club](https://www.usedby.ai/companies/treebo-club.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/treebo-club/), captured 2026-10-08 | 2026-10-18 |
| Decagon | [Hertz](https://www.usedby.ai/companies/hertz.md) | Confirmed | [decagon.ai](https://decagon.ai/case-studies/duolingo), captured 2026-10-13 | 2026-10-15 |
| Decagon | [Avis](https://www.usedby.ai/companies/avis.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-15 | 2026-10-15 |
| Decagon | [Soho House](https://www.usedby.ai/companies/soho-house.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-15 | 2026-10-15 |
| Parloa | [Booking.com](https://www.usedby.ai/companies/booking-com.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |
| Parloa | [TUI Group](https://www.usedby.ai/companies/tui-group.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |
| Parloa | [Spotnana](https://www.usedby.ai/companies/spotnana.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |
| Sierra | [Woodside Collection](https://www.usedby.ai/companies/woodside-collection.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/woodside-collection), captured 2026-10-07 | 2026-10-19 |
| Sierra | [Hyatt](https://www.usedby.ai/companies/hyatt.md) | Observed | [sierra.ai](https://sierra.ai/), captured 2026-10-19 | 2026-10-19 |
| LivePerson | [Hotwire](https://www.usedby.ai/companies/hotwire.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |
| LivePerson | [The Cosmopolitan of Las Vegas](https://www.usedby.ai/companies/the-cosmopolitan-of-las-vegas.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |
| Ada | [eSky](https://www.usedby.ai/companies/esky.md) | Confirmed | [ada.cx](https://www.ada.cx/case-study/esky/), captured 2026-10-11 | 2026-10-15 |
| Rasa | [Eddy Travels](https://www.usedby.ai/companies/eddy-travels.md) | Confirmed | [rasa.com](https://rasa.com/customers/eddy-travels), captured 2026-10-08 | 2026-10-21 |
| Yellow.ai | [InteleTravel](https://www.usedby.ai/companies/inteletravel.md) | Confirmed | [yellow.ai](https://yellow.ai/case-study/inteletravel-chat-voice-support-scaling-with-yellow-ai/), captured 2026-10-19 | 2026-10-19 |
| Amelia | [Resorts World Las Vegas](https://www.usedby.ai/companies/resorts-world-las-vegas.md) | Observed | [soundhound.com](https://www.soundhound.com/customers), captured 2026-10-16 | 2026-10-16 |
| Crescendo | [Soho House](https://www.usedby.ai/companies/soho-house.md) | Observed | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-18 | 2026-10-18 |
| Duckie | [AvantStay](https://www.usedby.ai/companies/avantstay.md) | Observed | [duckie.ai](https://duckie.ai/), captured 2026-10-15 | 2026-10-15 |
| Maven AGI | [Tripadvisor](https://www.usedby.ai/companies/tripadvisor.md) | Observed | [mavenagi.com](https://www.mavenagi.com/customer-stories), captured 2026-10-20 | 2026-10-20 |
| Netomi | [Virgin Voyages](https://www.usedby.ai/companies/virgin-voyages.md) | Observed | [netomi.com](https://www.netomi.com/), captured 2026-10-08 | 2026-10-08 |

## Method

Public customer lines of active AI agents for customer service tools at companies classified in Travel & Hospitality. No software vendor had to be left out. Company mix by strongest proof: 10 confirmed, 0 declared, 14 observed and 0 signals.

## Questions

### Which AI agents for customer service tools do Travel & Hospitality companies use most?

Cognigy leads: 5 of the 24 Travel & Hospitality companies on usedby that use AI agents for customer service tools use it. Next: Gupshup (3), Decagon (3), Parloa (3), and Sierra (2).

### How many Travel & Hospitality companies use AI agents for customer service tools?

24 Travel & Hospitality companies on usedby use at least one of 14 AI agents for customer service tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 24 companies, each counted at its strongest proof: 10 confirmed, 0 declared, 14 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Travel & Hospitality company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

Industry page: https://www.usedby.ai/companies/industry/travel-hospitality.md · Category page: https://www.usedby.ai/tools/category/customer-service-automation.md

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Source: https://www.usedby.ai/companies/industry/travel-hospitality/customer-service-automation · How we check: https://www.usedby.ai/methodology