# What AI does Microsoft use?

Microsoft uses 33 AI tools on usedby: 6 confirmed, 27 observed and 0 signals. Tools: Browserbase, Listen, Sprinklr, Weights & Biases, WellSaid, ZoomInfo, AdCreative and Adobe Firefly and 25 others. Latest check 2026-10-08: 27 of 33 public lines checked.

- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)
- Website: [microsoft.com](https://microsoft.com)
- Public sources: 58

## AI tools

Each line links to the public page that shows the company with the tool. Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is not an adoption date.

| Tool | Category | Proof | First public proof | Source |
|---|---|---|---|---|
| [Browserbase](https://www.usedby.ai/tools/browserbase.md) | Web Scraping & Extraction | Confirmed | — | [browserbase.com](https://www.browserbase.com/customer-stories), captured 2026-10-06 |
| [Listen](https://www.usedby.ai/tools/listen.md) | AI Search & Research | Confirmed | — | [listenlabs.ai](https://listenlabs.ai/case-studies/microsoft), captured 2026-10-02 |
| [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) | Customer Service Automation | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/stories/microsoft/), captured 2026-10-08 |
| [Weights & Biases](https://www.usedby.ai/tools/weights-and-biases.md) | ML Ops & Training | Confirmed | On or before October 2023 | [wandb.ai](https://wandb.ai/site/customers/how-microsoft-leveraged-weights-biases-to-build-the-models-behind-ink/), captured 2026-10-03 |
| [WellSaid](https://www.usedby.ai/tools/wellsaid.md) | Voice Generation & Audio | Confirmed | — | [wellsaid.io](https://www.wellsaid.io/resources/case-studies/microsoft-internal-enablement), captured 2026-10-08 |
| [ZoomInfo](https://www.usedby.ai/tools/zoominfo.md) | Sales Prospecting & Enrichment | Confirmed | — | [zoominfo.com](https://www.zoominfo.com/testimonials), captured 2026-10-08 |
| [AdCreative](https://www.usedby.ai/tools/adcreative.md) | Marketing Personalization & Ads | Observed | — | [adcreative.ai](https://adcreative.ai/customers) |
| [Adobe Firefly](https://www.usedby.ai/tools/adobe-firefly.md) | Image Generation & Editing | Observed | — | [firefly.adobe.com](https://firefly.adobe.com/customers) |
| [AlphaSense](https://www.usedby.ai/tools/alphasense.md) | AI Search & Research | Observed | — | [alpha-sense.com](https://www.alpha-sense.com/pricing/), captured 2026-10-07 |
| [Arize AI](https://www.usedby.ai/tools/arize-ai.md) | LLM Ops & Frameworks | Observed | — | [arize.com](https://arize.com/customers) |
| [Bria](https://www.usedby.ai/tools/bria.md) | Image Generation & Editing | Observed | — | [bria.ai](https://bria.ai/), captured 2026-10-08 |
| [Cline](https://www.usedby.ai/tools/cline.md) | AI Code Assistants | Observed | — | [cline.bot](https://cline.bot/pricing), captured 2026-10-06 |
| [D-ID](https://www.usedby.ai/tools/d-id.md) | Video Generation & Editing | Observed | — | [d-id.com](https://www.d-id.com/), captured 2026-10-08 |
| [DeepL](https://www.usedby.ai/tools/deepl.md) | General Writing Assistants | Observed | — | [deepl.com](https://www.deepl.com/en/customer-stories), captured 2026-10-07 |
| [Descript](https://www.usedby.ai/tools/descript.md) | Video Generation & Editing | Observed | — | [descript.com](https://www.descript.com/use-case/case-studies), captured 2026-10-02 |
| [Figma](https://www.usedby.ai/tools/figma.md) | Design & UI/UX | Observed | On or before October 2024 | [figma.com](https://www.figma.com/pricing/), captured 2026-10-08 |
| [Flux](https://www.usedby.ai/tools/flux.md) | Image Generation & Editing | Observed | — | [bfl.ai](https://bfl.ai/), captured 2026-10-03 |
| [Goodcall](https://www.usedby.ai/tools/goodcall.md) | AI Phone Agents | Observed | — | [goodcall.com](https://www.goodcall.com) |
| [Hugging Face](https://www.usedby.ai/tools/hugging-face.md) | ML Ops & Training | Observed | — | [huggingface.co](https://huggingface.co/), captured 2026-10-03 |
| [Mem0](https://www.usedby.ai/tools/mem0.md) | LLM Ops & Frameworks | Observed | — | [mem0.ai](https://mem0.ai/usecase/customer-support), captured 2026-10-07 |
| [n8n](https://www.usedby.ai/tools/n8n.md) | Automation & Integration | Observed | — | [n8n.io](https://n8n.io/pricing/), captured 2026-10-07 |
| [Neural Concept](https://www.usedby.ai/tools/neural-concept.md) | Industrial & Engineering AI | Observed | — | [neuralconcept.com](https://www.neuralconcept.com/), captured 2026-10-08 |
| [Otio](https://www.usedby.ai/tools/otio.md) | AI Search & Research | Observed | — | [otio.ai](https://otio.ai/), captured 2026-10-05 |
| [Parloa](https://www.usedby.ai/tools/parloa.md) | Customer Service Automation | Observed | — | [parloa.com](https://www.parloa.com/) |
| [Pinecone](https://www.usedby.ai/tools/pinecone.md) | Vector Databases | Observed | On or before October 2024 | [pinecone.io](https://www.pinecone.io/customers/), captured 2026-10-08 |
| [Qdrant](https://www.usedby.ai/tools/qdrant.md) | Vector Databases | Observed | — | [qdrant.tech](https://qdrant.tech/customers/), captured 2026-10-05 |
| [Replit](https://www.usedby.ai/tools/replit.md) | AI Code Editors | Observed | — | [replit.com](https://replit.com/), captured 2026-10-07 |
| [Runway](https://www.usedby.ai/tools/runway.md) | Video Generation & Editing | Observed | — | [runway.com](https://runway.com/pricing), captured 2026-10-05 |
| [Scale AI](https://www.usedby.ai/tools/scale-ai.md) | ML Ops & Training | Observed | — | [scale.com](https://scale.com//customers) |
| [Snorkel AI](https://www.usedby.ai/tools/snorkel-ai.md) | ML Ops & Training | Observed | — | [snorkel.ai](https://snorkel.ai/), captured 2026-10-05 |
| [Sonar](https://www.usedby.ai/tools/sonar.md) | Code Quality & Security | Observed | — | [sonarsource.com](https://www.sonarsource.com/company/customers/), captured 2026-10-07 |
| [Typeface](https://www.usedby.ai/tools/typeface.md) | Marketing Copywriting | Observed | — | [typeface.ai](https://www.typeface.ai/), captured 2026-10-08 |
| [Wispr Flow](https://www.usedby.ai/tools/wispr-flow.md) | Productivity Utilities | Observed | — | [wisprflow.ai](https://wisprflow.ai/pricing), captured 2026-10-07 |

## Published results

Reviewed stories only. A figure is quoted with its label; usedby did not measure it.

- [Sprinklr](https://www.usedby.ai/case-studies/microsoft-sprinklr.md): **8.6 billion** listening mentions pulled in during the first year (Vendor case study, captured by usedby 2026-10-08)
- [WellSaid](https://www.usedby.ai/case-studies/microsoft-wellsaid.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/companies/microsoft · How we check: https://www.usedby.ai/methodology