# What AI does PayPal use?

PayPal uses 11 AI tools on usedby: 4 confirmed, 7 observed and 0 signals. Tools: H2O.ai, Omnea, Perplexity, Sirion, ChatGPT, hireEZ, Jotform and Miro and 3 others. Latest check 2026-10-08: 8 of 11 public lines checked.

- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Website: [paypal.com](https://paypal.com)
- Public sources: 18

## AI tools

Each line links to the public page that shows the company with the tool. Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is not an adoption date.

| Tool | Category | Proof | First public proof | Source |
|---|---|---|---|---|
| [H2O.ai](https://www.usedby.ai/tools/h2o-ai.md) | ML Ops & Training | Confirmed | — | [h2o.ai](https://h2o.ai/case-studies/), captured 2026-10-07 |
| [Omnea](https://www.usedby.ai/tools/omnea.md) | Procurement & Sourcing | Confirmed | — | [omnea.co](https://www.omnea.co/customer-stories/paypal), captured 2026-10-08 |
| [Perplexity](https://www.usedby.ai/tools/perplexity.md) | AI Search & Research | Confirmed | — | [perplexity.ai](https://www.perplexity.ai/hub/customers), captured 2026-10-04 |
| [Sirion](https://www.usedby.ai/tools/sirion.md) | Legal AI | Confirmed | — | [sirion.ai](https://www.sirion.ai/library/customer-stories/paypal/), captured 2026-10-07 |
| [ChatGPT](https://www.usedby.ai/tools/chatgpt.md) | Foundation Models (LLMs) | Observed | — | [chat.openai.com](https://chat.openai.com/customers) |
| [hireEZ](https://www.usedby.ai/tools/hireez.md) | Recruiting & Talent Acquisition | Observed | — | [hireez.com](https://hireez.com/customer-success/), captured 2026-10-07 |
| [Jotform](https://www.usedby.ai/tools/jotform.md) | No-Code & Internal Tools | Observed | On or before October 2024 | [jotform.com](https://www.jotform.com/customer-stories) |
| [Miro](https://www.usedby.ai/tools/miro.md) | Project & Workspace Mgmt | Observed | — | [miro.com](https://miro.com/), captured 2026-10-04 |
| [Ocrolus](https://www.usedby.ai/tools/ocrolus.md) | Document & Process Intelligence | Observed | — | [ocrolus.com](https://www.ocrolus.com/customer-stories/), captured 2026-10-07 |
| [v0](https://www.usedby.ai/tools/v0.md) | AI App Builders (GenUI) | Observed | — | [v0.dev](https://v0.dev/customers) |
| [ZoomInfo](https://www.usedby.ai/tools/zoominfo.md) | Sales Prospecting & Enrichment | Observed | — | [zoominfo.com](https://www.zoominfo.com/about/case-studies), captured 2026-10-08 |

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Source: https://www.usedby.ai/companies/paypal · How we check: https://www.usedby.ai/methodology