# What AI does Salesforce use?

Salesforce uses 40 AI tools on usedby: 14 confirmed, 26 observed and 0 signals. Tools: AlphaSense, Beamery, Coveo, Fireflies, Langchain, LangSmith, Qualified and Reclaim and 32 others. Latest check 2026-10-08: 35 of 40 public lines checked.

- Industry: [Sales Tech & CRM](https://www.usedby.ai/companies/industry/sales-tech-crm.md)
- Website: [salesforce.com](https://salesforce.com)
- Public sources: 67

## AI tools

Each line links to the public page that shows the company with the tool. Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is not an adoption date.

| Tool | Category | Proof | First public proof | Source |
|---|---|---|---|---|
| [AlphaSense](https://www.usedby.ai/tools/alphasense.md) | AI Search & Research | Confirmed | — | [alpha-sense.com](https://www.alpha-sense.com/resources/case-studies/salesforce/), captured 2026-10-07 |
| [Beamery](https://www.usedby.ai/tools/beamery.md) | HR & People Development | Confirmed | — | [beamery.com](https://beamery.com//customers/index.html), captured 2026-10-07 |
| [Coveo](https://www.usedby.ai/tools/coveo.md) | AI Search & Research | Confirmed | — | [coveo.com](https://www.coveo.com/en/company/customers?lob=all), captured 2026-10-04 |
| [Fireflies](https://www.usedby.ai/tools/fireflies.md) | Meeting Assistants | Confirmed | — | [fireflies.ai](https://fireflies.ai/customers), captured 2026-10-02 |
| [Langchain](https://www.usedby.ai/tools/langchain.md) | LLM Ops & Frameworks | Confirmed | — | [langchain.com](https://www.langchain.com/customers), captured 2026-10-03 |
| [LangSmith](https://www.usedby.ai/tools/langsmith.md) | LLM Ops & Frameworks | Confirmed | — | [langchain.com](https://www.langchain.com/customers), captured 2026-10-03 |
| [Qualified](https://www.usedby.ai/tools/qualified.md) | Autonomous Sales Agents | Confirmed | — | [qualified.com](https://www.qualified.com/customers), captured 2026-10-08 |
| [Reclaim](https://www.usedby.ai/tools/reclaim.md) | Smart Scheduling | Confirmed | On or before October 2024 | [reclaim.ai](https://reclaim.ai/customers), captured 2026-10-08 |
| [Resolve](https://www.usedby.ai/tools/resolve.md) | Internal IT Support | Confirmed | — | [resolve.ai](https://resolve.ai/customers/salesforce), captured 2026-10-04 |
| [Tavus](https://www.usedby.ai/tools/tavus.md) | Video Generation & Editing | Confirmed | — | [tavus.io](https://www.tavus.io/), captured 2026-10-05 |
| [Together AI](https://www.usedby.ai/tools/together-ai.md) | LLM Inference | Confirmed | — | [together.ai](https://www.together.ai/customers), captured 2026-10-03 |
| [Weights & Biases](https://www.usedby.ai/tools/weights-and-biases.md) | ML Ops & Training | Confirmed | On or before November 2024 | [wandb.ai](https://wandb.ai/site/customers/), captured 2026-10-03 |
| [Writer](https://www.usedby.ai/tools/writer.md) | Enterprise AI Platforms | Confirmed | On or before October 2024 | [writer.com](https://writer.com/customers/?industry=all&department=all&use-case=all&feature=all), captured 2026-10-08 |
| [Yoodli](https://www.usedby.ai/tools/yoodli.md) | Sales Training & Coaching | Confirmed | — | [yoodli.ai](https://yoodli.ai/), captured 2026-10-07 |
| [Beautiful](https://www.usedby.ai/tools/beautiful.md) | Presentations & Slides | Observed | — | [beautiful.ai](https://www.beautiful.ai/pricing), captured 2026-10-03 |
| [Browse AI](https://www.usedby.ai/tools/browse-ai.md) | Web Scraping & Extraction | Observed | — | [browse.ai](https://www.browse.ai/pricing), captured 2026-10-04 |
| [Canva](https://www.usedby.ai/tools/canva.md) | Design & UI/UX | Observed | — | [canva.com](https://canva.com/customers) |
| [ChatGPT](https://www.usedby.ai/tools/chatgpt.md) | Foundation Models (LLMs) | Observed | — | [chat.openai.com](https://chat.openai.com/customers) |
| [Cline](https://www.usedby.ai/tools/cline.md) | AI Code Assistants | Observed | — | [cline.bot](https://cline.bot/pricing), captured 2026-10-06 |
| [Cohere](https://www.usedby.ai/tools/cohere.md) | Foundation Models (LLMs) | Observed | — | [cohere.com](https://cohere.com/), captured 2026-10-02 |
| [Cursor](https://www.usedby.ai/tools/cursor.md) | AI Code Editors | Observed | On or before November 2025 | [cursor.com](https://cursor.com/customers), captured 2026-10-02 |
| [Descript](https://www.usedby.ai/tools/descript.md) | Video Generation & Editing | Observed | — | [descript.com](https://www.descript.com/use-case/case-studies), captured 2026-10-02 |
| [ElevenLabs](https://www.usedby.ai/tools/elevenlabs.md) | Voice Generation & Audio | Observed | On or before May 2025 | [elevenlabs.io](https://elevenlabs.io/customer-stories), captured 2026-10-05 |
| [Grammarly](https://www.usedby.ai/tools/grammarly.md) | General Writing Assistants | Observed | — | [grammarly.com](https://www.grammarly.com/), captured 2026-10-05 |
| [HeyGen](https://www.usedby.ai/tools/heygen.md) | Video Generation & Editing | Observed | — | [heygen.com](https://www.heygen.com/pricing), captured 2026-10-05 |
| [invideo](https://www.usedby.ai/tools/invideo.md) | Video Generation & Editing | Observed | — | [invideo.io](https://invideo.io/pricing/), captured 2026-10-08 |
| [Ironclad](https://www.usedby.ai/tools/ironclad.md) | Legal AI | Observed | On or before October 2024 | [ironcladapp.com](https://ironcladapp.com/), captured 2026-10-02 |
| [Jotform](https://www.usedby.ai/tools/jotform.md) | No-Code & Internal Tools | Observed | On or before October 2024 | [jotform.com](https://www.jotform.com/customer-stories) |
| [Legora](https://www.usedby.ai/tools/legora.md) | Legal AI | Observed | — | [legora.com](https://legora.com/), captured 2026-10-08 |
| [LiveKit](https://www.usedby.ai/tools/livekit.md) | Speech & Audio API | Observed | — | [livekit.com](https://livekit.com/customers), captured 2026-10-08 |
| [Miro](https://www.usedby.ai/tools/miro.md) | Project & Workspace Mgmt | Observed | — | [miro.com](https://miro.com/), captured 2026-10-04 |
| [Monte Carlo](https://www.usedby.ai/tools/monte-carlo.md) | Data Cloud & Analytics | Observed | On or before May 2026 | [montecarlo.ai](https://montecarlo.ai/customers), captured 2026-10-07 |
| [Murf](https://www.usedby.ai/tools/murf.md) | Voice Generation & Audio | Observed | — | [murf.ai](https://murf.ai/pricing), captured 2026-10-03 |
| [Otter](https://www.usedby.ai/tools/otter.md) | Meeting Assistants | Observed | — | [otter.ai](https://otter.ai/pricing), captured 2026-10-04 |
| [Qloo](https://www.usedby.ai/tools/qloo.md) | Marketing Personalization & Ads | Observed | — | [qloo.com](https://www.qloo.com) |
| [Supernormal](https://www.usedby.ai/tools/supernormal.md) | Meeting Assistants | Observed | — | [supernormal.com](https://www.supernormal.com/customers) |
| [tl;dv](https://www.usedby.ai/tools/tldv.md) | Meeting Assistants | Observed | — | [tldv.io](https://tldv.io/fr/), captured 2026-10-07 |
| [Typeface](https://www.usedby.ai/tools/typeface.md) | Marketing Copywriting | Observed | — | [typeface.ai](https://www.typeface.ai/), captured 2026-10-08 |
| [Within (formerly Klarity)](https://www.usedby.ai/tools/within.md) | Document & Process Intelligence | Observed | — | [within.ai](https://www.within.ai/), captured 2026-10-08 |
| [You.com](https://www.usedby.ai/tools/you-com.md) | AI Search & Research | Observed | — | [you.com](https://you.com/pricing), captured 2026-10-07 |

## Published results

Reviewed stories only. A figure is quoted with its label; usedby did not measure it.

- [Resolve](https://www.usedby.ai/case-studies/salesforce-resolve.md): **~60%** reduction in mean time to resolve (MTTR) (Vendor case study, published 2026-04-16)
- [AlphaSense](https://www.usedby.ai/case-studies/salesforce-alphasense.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-07)

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Source: https://www.usedby.ai/companies/salesforce · How we check: https://www.usedby.ai/methodology