# What AI does SAP use?

SAP uses 12 AI tools on usedby: 7 confirmed, 5 observed and 0 signals. Tools: Coveo, GitHub copilot, LiveKit, Mistral, Parloa, Synthesia, Unstructured and 6sense and 4 others. Latest check 2026-10-08: 9 of 12 public lines checked.

- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)
- Website: [sap.com](https://sap.com)
- Public sources: 20

## AI tools

Each line links to the public page that shows the company with the tool. Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is not an adoption date.

| Tool | Category | Proof | First public proof | Source |
|---|---|---|---|---|
| [Coveo](https://www.usedby.ai/tools/coveo.md) | AI Search & Research | Confirmed | — | [coveo.com](https://www.coveo.com/en/resources/case-studies/sap-for-me), captured 2026-10-04 |
| [GitHub copilot](https://www.usedby.ai/tools/github-copilot.md) | AI Code Assistants | Confirmed | — | [github.com](https://github.com/pricing), captured 2026-10-02 |
| [LiveKit](https://www.usedby.ai/tools/livekit.md) | Speech & Audio API | Confirmed | — | [livekit.com](https://livekit.com/customers), captured 2026-10-08 |
| [Mistral](https://www.usedby.ai/tools/mistral.md) | Foundation Models (LLMs) | Confirmed | — | [mistral.ai](https://mistral.ai/customers/), captured 2026-10-02 |
| [Parloa](https://www.usedby.ai/tools/parloa.md) | Customer Service Automation | Confirmed | — | [parloa.com](https://www.parloa.com/), captured 2026-10-03 |
| [Synthesia](https://www.usedby.ai/tools/synthesia.md) | Video Generation & Editing | Confirmed | — | [synthesia.io](https://www.synthesia.io/case-studies), captured 2026-10-05 |
| [Unstructured](https://www.usedby.ai/tools/unstructured.md) | Document & Process Intelligence | Confirmed | — | [unstructured.io](https://unstructured.io/), captured 2026-10-06 |
| [6sense](https://www.usedby.ai/tools/6sense.md) | Sales Prospecting & Enrichment | Observed | — | [6sense.com](https://6sense.com) |
| [Claude](https://www.usedby.ai/tools/claude.md) | Foundation Models (LLMs) | Observed | — | [anthropic.com](https://anthropic.com/customers) |
| [Cohere](https://www.usedby.ai/tools/cohere.md) | Foundation Models (LLMs) | Observed | — | [cohere.com](https://cohere.com/), captured 2026-10-02 |
| [SecondNature](https://www.usedby.ai/tools/secondnature.md) | Sales Training & Coaching | Observed | — | [secondnature.ai](https://secondnature.ai/customers) |
| [Yoodli](https://www.usedby.ai/tools/yoodli.md) | Sales Training & Coaching | Observed | — | [yoodli.ai](https://yoodli.ai/), captured 2026-10-07 |

## Published results

Reviewed stories only. A figure is quoted with its label; usedby did not measure it.

- [Coveo](https://www.usedby.ai/case-studies/sap-coveo.md): **1.6M** cases deflected (Vendor case study, published 2025-10-03)
- [Synthesia](https://www.usedby.ai/case-studies/sap-synthesia.md): story without a checked figure. (Vendor case study, published 2026-08-05)

---
Source: https://www.usedby.ai/companies/sap · How we check: https://www.usedby.ai/methodology