# What AI does ServiceNow use?

ServiceNow uses 15 AI tools on usedby: 3 confirmed, 12 observed and 0 signals. Tools: Cartesia, Within (formerly Klarity), Yoodli, Aviso, Cognition, Copy.ai, Fairmarkit and Globality and 7 others. Latest check 2026-10-08: 15 of 15 public lines checked.

- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)
- Website: [servicenow.com](https://www.servicenow.com/)
- Public sources: 24

## AI tools

Each line links to the public page that shows the company with the tool. Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is not an adoption date.

| Tool | Category | Proof | First public proof | Source |
|---|---|---|---|---|
| [Cartesia](https://www.usedby.ai/tools/cartesia.md) | Speech & Audio API | Confirmed | — | [cartesia.ai](https://www.cartesia.ai/customers/servicenow), captured 2026-10-08 |
| [Within (formerly Klarity)](https://www.usedby.ai/tools/within.md) | Document & Process Intelligence | Confirmed | — | [within.ai](https://www.within.ai/), captured 2026-10-08 |
| [Yoodli](https://www.usedby.ai/tools/yoodli.md) | Sales Training & Coaching | Confirmed | — | [yoodli.ai](https://yoodli.ai/wall-of-love), captured 2026-10-07 |
| [Aviso](https://www.usedby.ai/tools/aviso.md) | Revenue Intelligence | Observed | — | [aviso.com](https://www.aviso.com/), captured 2026-10-08 |
| [Cognition](https://www.usedby.ai/tools/cognition.md) | Autonomous Coding Agents | Observed | — | [cognition.com](https://cognition.com/), captured 2026-10-05 |
| [Copy.ai](https://www.usedby.ai/tools/copy-ai.md) | Marketing Copywriting | Observed | — | [copy.ai](https://www.copy.ai/), captured 2026-10-05 |
| [Fairmarkit](https://www.usedby.ai/tools/fairmarkit.md) | Procurement & Sourcing | Observed | — | [fairmarkit.com](https://www.fairmarkit.com/customer-stories), captured 2026-10-07 |
| [Globality](https://www.usedby.ai/tools/globality.md) | Procurement & Sourcing | Observed | — | [globality.com](https://www.globality.com/customers/), captured 2026-10-07 |
| [HighRadius](https://www.usedby.ai/tools/highradius.md) | Finance & Accounting AI | Observed | On or before March 2025 | [highradius.com](https://www.highradius.com/resources/customers/), captured 2026-10-07 |
| [Langchain](https://www.usedby.ai/tools/langchain.md) | LLM Ops & Frameworks | Observed | — | [langchain.com](https://www.langchain.com/), captured 2026-10-03 |
| [LangSmith](https://www.usedby.ai/tools/langsmith.md) | LLM Ops & Frameworks | Observed | — | [langchain.com](https://www.langchain.com/langsmith/observability), captured 2026-10-03 |
| [Outreach](https://www.usedby.ai/tools/outreach.md) | Cold Email & Outreach | Observed | — | [outreach.ai](https://www.outreach.ai/), captured 2026-10-02 |
| [Pigment](https://www.usedby.ai/tools/pigment.md) | Finance & Accounting AI | Observed | — | [pigment.com](https://www.pigment.com/), captured 2026-10-08 |
| [Qdrant](https://www.usedby.ai/tools/qdrant.md) | Vector Databases | Observed | — | [qdrant.tech](https://qdrant.tech/), captured 2026-10-05 |
| [Sonar](https://www.usedby.ai/tools/sonar.md) | Code Quality & Security | Observed | — | [sonarsource.com](https://www.sonarsource.com/company/customers/), captured 2026-10-07 |

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Source: https://www.usedby.ai/companies/servicenow · How we check: https://www.usedby.ai/methodology