# What AI does Shopmonkey use?

Shopmonkey uses 2 AI tools on usedby: 2 confirmed, 0 observed and 0 signals. Tools: Dialpad and QA Wolf. Latest check 2026-10-08: 2 of 2 public lines checked.

- Website: [shopmonkey.io](https://shopmonkey.io)
- Public sources: 4

## AI tools

Each line links to the public page that shows the company with the tool. Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is not an adoption date.

| Tool | Category | Proof | First public proof | Source |
|---|---|---|---|---|
| [Dialpad](https://www.usedby.ai/tools/dialpad.md) | Customer Service Automation | Confirmed | — | [dialpad.com](https://www.dialpad.com/customers/shopmonkey-rebuilt-support-from-the-ground-up-and-dialpad-made-every-call-count/), captured 2026-10-08 |
| [QA Wolf](https://www.usedby.ai/tools/qa-wolf.md) | Code Quality & Security | Confirmed | — | [qawolf.com](https://www.qawolf.com/customers/shopmonkey), captured 2026-10-07 |

## Published results

Reviewed stories only. A figure is quoted with its label; usedby did not measure it.

- [Dialpad](https://www.usedby.ai/case-studies/shopmonkey-dialpad.md): **under 30 seconds** Average speed to answer, every week since the queue change (Vendor case study, captured by usedby 2026-10-08)
- [QA Wolf](https://www.usedby.ai/case-studies/shopmonkey-qa-wolf.md): **$600K/year** QA engineering and infrastructure costs offset (Vendor case study, captured by usedby 2026-10-07)

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Source: https://www.usedby.ai/companies/shopmonkey · How we check: https://www.usedby.ai/methodology