# What AI does Twilio use?

Twilio uses 13 AI tools on usedby: 4 confirmed, 9 observed and 0 signals. Tools: Harness, Krisp, Lavender, Shortwave, Airtable, Deepgram, ElevenLabs and Fathom and 5 others. Latest check 2026-10-07: 10 of 13 public lines checked.

- Industry: [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications.md)
- Website: [twilio.com](https://twilio.com)
- Public sources: 20

## AI tools

Each line links to the public page that shows the company with the tool. Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is not an adoption date.

| Tool | Category | Proof | First public proof | Source |
|---|---|---|---|---|
| [Harness](https://www.usedby.ai/tools/harness.md) | DevOps & Feature Mgmt | Confirmed | — | [harness.io](https://www.harness.io/case-studies/twilio-drives-faster-product-decisions-through-experimentation), captured 2026-10-07 |
| [Krisp](https://www.usedby.ai/tools/kris.md) | Meeting Assistants | Confirmed | — | [krisp.ai](https://krisp.ai/customers/), captured 2026-10-04 |
| [Lavender](https://www.usedby.ai/tools/lavender.md) | Cold Email & Outreach | Confirmed | — | [lavender.ai](https://lavender.ai/), captured 2026-10-05 |
| [Shortwave](https://www.usedby.ai/tools/shortwave.md) | AI Email Clients | Confirmed | — | [shortwave.com](https://www.shortwave.com/), captured 2026-10-03 |
| [Airtable](https://www.usedby.ai/tools/airtable.md) | Project & Workspace Mgmt | Observed | — | [airtable.com](https://airtable.com/customers) |
| [Deepgram](https://www.usedby.ai/tools/deepgram.md) | Speech & Audio API | Observed | — | [deepgram.com](https://deepgram.com/), captured 2026-10-02 |
| [ElevenLabs](https://www.usedby.ai/tools/elevenlabs.md) | Voice Generation & Audio | Observed | On or before April 2025 | [elevenlabs.io](https://elevenlabs.io/customer-stories), captured 2026-10-05 |
| [Fathom](https://www.usedby.ai/tools/fathom.md) | Meeting Assistants | Observed | — | [fathom.video](https://fathom.video/customers) |
| [FloQast](https://www.usedby.ai/tools/floqast.md) | Finance & Accounting AI | Observed | On or before October 2024 | [floqast.com](https://www.floqast.com/stories), captured 2026-10-07 |
| [Galileo](https://www.usedby.ai/tools/galileo.md) | LLM Ops & Frameworks | Observed | — | [galileo.ai](https://galileo.ai/case-studies), captured 2026-10-06 |
| [Nyota](https://www.usedby.ai/tools/nyota.md) | Meeting Assistants | Observed | — | [nyota.ai](https://www.nyota.ai/customers) |
| [Reclaim](https://www.usedby.ai/tools/reclaim.md) | Smart Scheduling | Observed | On or before April 2026 | [reclaim.ai](https://reclaim.ai/customers) |
| [Snyk](https://www.usedby.ai/tools/snyk.md) | Code Quality & Security | Observed | — | [snyk.io](https://snyk.io/), captured 2026-10-07 |

## Published results

Reviewed stories only. A figure is quoted with its label; usedby did not measure it.

- [Harness](https://www.usedby.ai/case-studies/twilio-harness.md): **six months** experimentation platform rolled out ahead of schedule (Vendor case study, published 2026-08-05)

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Source: https://www.usedby.ai/companies/twilio · How we check: https://www.usedby.ai/methodology