# What AI does United Airlines use?

United Airlines uses 9 AI tools on usedby: 5 confirmed, 4 observed and 0 signals. Tools: Cresta, Harness, Movable Ink, Palantir AIP, Phenom, AWS Bedrock, Bito and Netomi and 1 other. Latest check 2026-10-08: 8 of 9 public lines checked.

- Industry: [Airlines & Aviation Services](https://www.usedby.ai/companies/industry/airlines-aviation-services.md)
- Website: [united.com](https://united.com)
- Public sources: 18

## AI tools

Each line links to the public page that shows the company with the tool. Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is not an adoption date.

| Tool | Category | Proof | First public proof | Source |
|---|---|---|---|---|
| [Cresta](https://www.usedby.ai/tools/cresta.md) | Customer Service Automation | Confirmed | — | [cresta.com](https://cresta.com/es/customers/united-airlines), captured 2026-10-07 |
| [Harness](https://www.usedby.ai/tools/harness.md) | DevOps & Feature Mgmt | Confirmed | — | [harness.io](https://www.harness.io/customers), captured 2026-10-07 |
| [Movable Ink](https://www.usedby.ai/tools/movable-ink.md) | Marketing Personalization & Ads | Confirmed | On or before September 2024 | [movableink.com](https://movableink.com/case-studies/united-airlines-case-study), captured 2026-10-08 |
| [Palantir AIP](https://www.usedby.ai/tools/palantir-aip.md) | Enterprise AI Platforms | Confirmed | — | [palantir.com](https://www.palantir.com/impact/), captured 2026-10-08 |
| [Phenom](https://www.usedby.ai/tools/phenom.md) | Recruiting & Talent Acquisition | Confirmed | — | [phenom.com](https://www.phenom.com/customers), captured 2026-10-07 |
| [AWS Bedrock](https://www.usedby.ai/tools/aws-bedrock.md) | LLM Inference | Observed | — | [aws.amazon.com](https://aws.amazon.com/bedrock//customers) |
| [Bito](https://www.usedby.ai/tools/bito.md) | AI Code Assistants | Observed | — | [bito.ai](https://bito.ai/), captured 2026-10-04 |
| [Netomi](https://www.usedby.ai/tools/netomi.md) | Customer Service Automation | Observed | — | [netomi.com](https://www.netomi.com/), captured 2026-10-08 |
| [Sonar](https://www.usedby.ai/tools/sonar.md) | Code Quality & Security | Observed | — | [sonarsource.com](https://www.sonarsource.com/company/customers/), captured 2026-10-07 |

## Published results

Reviewed stories only. A figure is quoted with its label; usedby did not measure it.

- [Movable Ink](https://www.usedby.ai/case-studies/united-airlines-movable-ink.md): **400%** lift in click-through rate for the year-in-review (Vendor case study, captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/companies/united-airlines · How we check: https://www.usedby.ai/methodology