# What AI does Upwork use?

Upwork uses 8 AI tools on usedby: 4 confirmed, 4 observed and 0 signals. Tools: Cursor, Fireworks AI, Forethought, Textio, AirOps, Gong, Grammarly and Hiver. Latest check 2026-10-08: 8 of 8 public lines checked.

- Industry: [HR & Recruiting](https://www.usedby.ai/companies/industry/hr-recruiting-hr-tech.md)
- Website: [upwork.com](https://upwork.com)
- Public sources: 17

## AI tools

Each line links to the public page that shows the company with the tool. Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is not an adoption date.

| Tool | Category | Proof | First public proof | Source |
|---|---|---|---|---|
| [Cursor](https://www.usedby.ai/tools/cursor.md) | AI Code Editors | Confirmed | On or before November 2025 | [cursor.com](https://cursor.com/customers), captured 2026-10-02 |
| [Fireworks AI](https://www.usedby.ai/tools/fireworks-ai.md) | LLM Inference | Confirmed | — | [fireworks.ai](https://fireworks.ai/customers), captured 2026-10-05 |
| [Forethought](https://www.usedby.ai/tools/forethought.md) | Customer Service Automation | Confirmed | — | [forethought.ai](https://forethought.ai/case-studies/upwork), captured 2026-10-05 |
| [Textio](https://www.usedby.ai/tools/textio.md) | HR & People Development | Confirmed | — | [textio.com](https://textio.com/resources/case-studies/upwork), captured 2026-10-08 |
| [AirOps](https://www.usedby.ai/tools/airops.md) | SEO & Content Strategy | Observed | — | [airops.com](https://www.airops.com/pricing), captured 2026-10-07 |
| [Gong](https://www.usedby.ai/tools/gong.md) | Revenue Intelligence | Observed | — | [gong.io](https://www.gong.io/), captured 2026-10-02 |
| [Grammarly](https://www.usedby.ai/tools/grammarly.md) | General Writing Assistants | Observed | — | [grammarly.com](https://www.grammarly.com/business/customer-stories), captured 2026-10-05 |
| [Hiver](https://www.usedby.ai/tools/hiver.md) | Customer Service Automation | Observed | — | [hiverhq.com](https://hiverhq.com/), captured 2026-10-03 |

## Published results

Reviewed stories only. A figure is quoted with its label; usedby did not measure it.

- [Textio](https://www.usedby.ai/case-studies/upwork-textio.md): **541** Unique feedback writers (Vendor case study, captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/companies/upwork · How we check: https://www.usedby.ai/methodology