# What AI does Zendesk use?

Zendesk uses 13 AI tools on usedby: 5 confirmed, 8 observed and 0 signals. Tools: Hiver, incident.io, Levelpath, Loopio, Textio, Braintrust, Common Room and Cursor and 5 others. Latest check 2026-10-08: 12 of 13 public lines checked.

- Industry: [Sales Tech & CRM](https://www.usedby.ai/companies/industry/sales-tech-crm.md)
- Website: [zendesk.com](https://zendesk.com)
- Public sources: 27

## AI tools

Each line links to the public page that shows the company with the tool. Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is not an adoption date.

| Tool | Category | Proof | First public proof | Source |
|---|---|---|---|---|
| [Hiver](https://www.usedby.ai/tools/hiver.md) | Customer Service Automation | Confirmed | — | [hiverhq.com](https://hiverhq.com/customers), captured 2026-10-03 |
| [incident.io](https://www.usedby.ai/tools/incident-io.md) | IT Service Management | Confirmed | — | [incident.io](https://incident.io/customers/zendesk), captured 2026-10-07 |
| [Levelpath](https://www.usedby.ai/tools/levelpath.md) | Procurement & Sourcing | Confirmed | — | [levelpath.com](https://www.levelpath.com/customer-story/procurement-made-simple-zendesks-journey-to-visibility-and-value), captured 2026-10-08 |
| [Loopio](https://www.usedby.ai/tools/loopio.md) | Knowledge & Internal Search | Confirmed | — | [loopio.com](https://loopio.com/case-study/zendesk-automates-and-scales-rfp-delivery/), captured 2026-10-08 |
| [Textio](https://www.usedby.ai/tools/textio.md) | HR & People Development | Confirmed | — | [textio.com](https://textio.com/), captured 2026-10-08 |
| [Braintrust](https://www.usedby.ai/tools/braintrust.md) | LLM Ops & Frameworks | Observed | — | [braintrust.dev](https://www.braintrust.dev/pricing), captured 2026-10-06 |
| [Common Room](https://www.usedby.ai/tools/common-room.md) | Sales Prospecting & Enrichment | Observed | On or before May 2026 | [commonroom.io](https://www.commonroom.io/customers/), captured 2026-10-07 |
| [Cursor](https://www.usedby.ai/tools/cursor.md) | AI Code Editors | Observed | On or before November 2025 | [cursor.com](https://cursor.com/customers), captured 2026-10-02 |
| [Duckle](https://www.usedby.ai/tools/duckle.md) | Customer Service Automation | Observed | — | [duckie.ai](https://www.duckie.ai) |
| [Monte Carlo](https://www.usedby.ai/tools/monte-carlo.md) | Data Cloud & Analytics | Observed | — | [montecarlo.ai](https://montecarlo.ai/customers), captured 2026-10-07 |
| [Reclaim](https://www.usedby.ai/tools/reclaim.md) | Smart Scheduling | Observed | On or before April 2026 | [reclaim.ai](https://reclaim.ai/), captured 2026-10-08 |
| [Tray.io](https://www.usedby.ai/tools/tray-io.md) | Automation & Integration | Observed | — | [tray.ai](https://tray.ai/), captured 2026-10-05 |
| [Zapier](https://www.usedby.ai/tools/zapier.md) | Automation & Integration | Observed | On or before October 2024 | [zapier.com](https://zapier.com/customer-stories/mercari), captured 2026-10-04 |

## Published results

Reviewed stories only. A figure is quoted with its label; usedby did not measure it.

- [Levelpath](https://www.usedby.ai/case-studies/zendesk-levelpath.md): **75%** reduction in legal ticket cycle times (Vendor case study, captured by usedby 2026-10-08)
- [incident.io](https://www.usedby.ai/case-studies/zendesk-incident-io.md): **800+** hours of annual toil eliminated (Vendor case study, published 2025-04-30)

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Source: https://www.usedby.ai/companies/zendesk · How we check: https://www.usedby.ai/methodology