# Abacus.AI vs Kore.ai: who uses which

On usedby, 17 companies use Abacus.AI and 36 use Kore.ai. 2 companies use both, including London Stock Exchange and NetApp. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 28 of 53 public lines checked.

## Side by side

|  | [Abacus.AI](https://www.usedby.ai/tools/abacus-ai.md) | [Kore.ai](https://www.usedby.ai/tools/kore-ai.md) |
|---|---|---|
| Public customers | 17 | 36 |
| Confirmed | 0 | 3 |
| Observed | 17 | 33 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | DevTools & Infrastructure (3), Consumer Goods (1), Data & Analytics (1) | Banking & Mortgages (5), Energy, Utilities & Cleantech (3), Insurance & InsurTech (3) |
| Category | Enterprise AI Platforms | Enterprise AI Platforms |
| Your data | Not used to train models by default. ([abacus.ai](https://abacus.ai/security), checked 2026-10-08) | Not used to train models by default. ([kore.ai](https://www.kore.ai/privacy-policy), checked 2026-10-04) |
| Security | — | SOC 2 Type II, PCI DSS, ISO 27001 ([trust.kore.ai](https://trust.kore.ai/), checked 2026-10-04) |
| Integrations | — | Google Ads, Gmail, ServiceNow, X (Twitter), Freshdesk, Hubspot, Salesforce, Outlook, Zendesk, SurveyMonkey, Acuity, Asana ([marketplace.kore.ai](https://marketplace.kore.ai/), checked 2026-10-04) |

## Companies named on both

Confirmed or observed on each side.

| Company |
|---|
| [London Stock Exchange](https://www.usedby.ai/companies/london-stock-exchange.md) |
| [NetApp](https://www.usedby.ai/companies/netapp.md) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Kore.ai: [Autodoc](https://www.usedby.ai/case-studies/autodoc-kore-ai.md): **30%**: “30% reduction in human agent workload” (captured by usedby 2026-10-02)
- Kore.ai: [AMD](https://www.usedby.ai/case-studies/amd-kore-ai.md): **80%**: “80% HR resolution time reduction” (captured by usedby 2026-10-02)

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Source: https://www.usedby.ai/compare/abacus-ai-vs-kore-ai · How we check: https://www.usedby.ai/methodology