# Ada vs Balto: who uses which

On usedby, 35 companies use Ada and 14 use Balto. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 41 of 49 public lines checked.

## Side by side

|  | [Ada](https://www.usedby.ai/tools/ada.md) | [Balto](https://www.usedby.ai/tools/balto.md) |
|---|---|---|
| Public customers | 35 | 14 |
| Confirmed | 27 | 7 |
| Observed | 8 | 7 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (6), E-commerce & D2C (3), HR & Recruiting (3) | Insurance & InsurTech (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Integrations | — | Microsoft Exchange, Gmail, RingCentral Contact Center, Genesys Cloud, NICE inContact CXOne, Five9, Zoom Contact Center, Salesforce, Vonage Contact Center ([balto.ai](https://www.balto.ai/integrations/), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Ada: [Dott](https://www.usedby.ai/case-studies/dott-ada.md): **77%**: “By 2026, that number had climbed to 77%” (published 2026-05-21)
- Ada: [Deezer](https://www.usedby.ai/case-studies/deezer-ada.md): **85%**: “Melodie is involved in about 85% of Deezer's support contacts” (published 2026-08-17)
- Balto: [EmpiRx](https://www.usedby.ai/case-studies/empirx-balto.md): **50%**: “Ramp time cut by up to 50%” (published 2025-04-21)
- Balto: [BrightBridge Credit Union](https://www.usedby.ai/case-studies/brightbridge-credit-union-balto.md): **75%**: “Balto “reduced time spent on silent monitoring and scoring by over 75%.”” (published 2025-09-17)

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Source: https://www.usedby.ai/compare/ada-vs-balto · How we check: https://www.usedby.ai/methodology