# Ada vs Cognigy: who uses which

On usedby, 35 companies use Ada and 58 use Cognigy. 1 company uses both, including Sky. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 82 of 93 public lines checked.

## Side by side

|  | [Ada](https://www.usedby.ai/tools/ada.md) | [Cognigy](https://www.usedby.ai/tools/cognigy.md) |
|---|---|---|
| Public customers | 35 | 58 |
| Confirmed | 27 | 40 |
| Observed | 8 | 18 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (6), E-commerce & D2C (3), HR & Recruiting (3) | Telecommunications (5), Airlines & Aviation Services (4), Automotive Manufacturing (4) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | — | ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX, C5 ([trust.cognigy.com](https://trust.cognigy.com/), checked 2026-10-04) |
| Integrations | — | Salesforce, Zendesk, HubSpot, Slack, Twilio, Jira, Microsoft Dynamics, Amazon Connect, Stripe, Freshdesk, Vonage ([cognigy.com](https://www.cognigy.com/platform/cognigy-marketplace), checked 2026-10-04) |

## Companies named on both

Confirmed or observed on each side.

| Company |
|---|
| [Sky](https://www.usedby.ai/companies/sky.md) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Ada: [Dott](https://www.usedby.ai/case-studies/dott-ada.md): **77%**: “By 2026, that number had climbed to 77%” (published 2026-05-21)
- Ada: [Deezer](https://www.usedby.ai/case-studies/deezer-ada.md): **85%**: “Melodie is involved in about 85% of Deezer's support contacts” (published 2026-08-17)
- Cognigy: [Lippert](https://www.usedby.ai/case-studies/lippert-cognigy.md): **80%**: “80% cost reduction from handled queries” (captured by usedby 2026-10-08)
- Cognigy: [Mister Spex](https://www.usedby.ai/case-studies/mister-spex-cognigy.md): **30 seconds**: “30 seconds saved per call” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/ada-vs-cognigy · How we check: https://www.usedby.ai/methodology