# Ada vs Dialpad: who uses which

On usedby, 35 companies use Ada and 40 use Dialpad. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 67 of 75 public lines checked.

## Side by side

|  | [Ada](https://www.usedby.ai/tools/ada.md) | [Dialpad](https://www.usedby.ai/tools/dialpad.md) |
|---|---|---|
| Public customers | 35 | 40 |
| Confirmed | 27 | 28 |
| Observed | 8 | 12 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (6), E-commerce & D2C (3), HR & Recruiting (3) | Investment & VC (2), DevTools & Infrastructure (1), Marketplace (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | — | A data processing agreement is available. ([dialpad.com](https://www.dialpad.com/trust/), checked 2026-10-08) |
| Integrations | — | Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, Outreach, Google Workspace ([dialpad.com](https://www.dialpad.com/features/contact-center-integrations/), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Ada: [Dott](https://www.usedby.ai/case-studies/dott-ada.md): **77%**: “By 2026, that number had climbed to 77%” (published 2026-05-21)
- Ada: [Deezer](https://www.usedby.ai/case-studies/deezer-ada.md): **85%**: “Melodie is involved in about 85% of Deezer's support contacts” (published 2026-08-17)
- Dialpad: [Quora](https://www.usedby.ai/case-studies/quora-dialpad.md): **24 hours**: “Within 24 hours, the company’s lean IT team of five——with the help of Dialpad—killed the desk phone for over 200 employees.” (captured by usedby 2026-10-08)
- Dialpad: [LeadSigma](https://www.usedby.ai/case-studies/leadsigma-dialpad.md): **30 minutes**: “it only took about 30 minutes for LeadSigma to get onboarded with Dialpad” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/ada-vs-dialpad · How we check: https://www.usedby.ai/methodology