# Ada vs Gorgias: who uses which

On usedby, 35 companies use Ada and 22 use Gorgias. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 49 of 57 public lines checked.

## Side by side

|  | [Ada](https://www.usedby.ai/tools/ada.md) | [Gorgias](https://www.usedby.ai/tools/gorgias.md) |
|---|---|---|
| Public customers | 35 | 22 |
| Confirmed | 27 | 14 |
| Observed | 8 | 8 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (6), E-commerce & D2C (3), HR & Recruiting (3) | — |
| Category | Customer Service Automation | Customer Service Automation |
| Security | — | SOC 2 Type II, HIPAA ([trust.gorgias.com](https://trust.gorgias.com/), checked 2026-10-08) |
| Data processing terms | — | A data processing agreement is available. ([trust.gorgias.com](https://trust.gorgias.com/), checked 2026-10-08) |
| Integrations | — | Attentive, Loop Returns, Facebook, Aircall, Postscript, Recharge, ShipMonk, Redo, AfterShip Tracking, TikTok Shop, Smile, Sendcloud ([gorgias.com](https://www.gorgias.com/apps), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Ada: [Dott](https://www.usedby.ai/case-studies/dott-ada.md): **77%**: “By 2026, that number had climbed to 77%” (published 2026-05-21)
- Ada: [Deezer](https://www.usedby.ai/case-studies/deezer-ada.md): **85%**: “Melodie is involved in about 85% of Deezer's support contacts” (published 2026-08-17)
- Gorgias: [Pepper](https://www.usedby.ai/case-studies/pepper-gorgias.md): **19.2x**: “19.2x ROI on AI-driven sales interactions” (published 2025-03-05)
- Gorgias: [Cabau Lifestyle](https://www.usedby.ai/case-studies/cabau-lifestyle-gorgias.md): **600%**: “600% increase in bundle sales with Rebuy and Gorgias AI Guidance (from 2% to 14% of all orders)” (published 2026-02-24)

---
Source: https://www.usedby.ai/compare/ada-vs-gorgias · How we check: https://www.usedby.ai/methodology