# Ada vs Level AI: who uses which

On usedby, 35 companies use Ada and 19 use Level AI. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 46 of 54 public lines checked.

## Side by side

|  | [Ada](https://www.usedby.ai/tools/ada.md) | [Level AI](https://www.usedby.ai/tools/level-ai.md) |
|---|---|---|
| Public customers | 35 | 19 |
| Confirmed | 27 | 14 |
| Observed | 8 | 5 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (6), E-commerce & D2C (3), HR & Recruiting (3) | Fintech & Payments (2), E-commerce & D2C (1), HR & Recruiting (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | — | ISO 27001, SOC 2 Type II, HITRUST ([thelevel.ai](https://thelevel.ai/security), checked 2026-10-08) |
| Data processing terms | — | A data processing agreement is available. ([thelevel.ai](https://thelevel.ai/legal/dpa), checked 2026-10-08) |
| Integrations | — | Okta, Zoom, Slack, Intercom, Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Snowflake ([thelevel.ai](https://thelevel.ai/integrations), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Ada: [Dott](https://www.usedby.ai/case-studies/dott-ada.md): **77%**: “By 2026, that number had climbed to 77%” (published 2026-05-21)
- Ada: [Deezer](https://www.usedby.ai/case-studies/deezer-ada.md): **85%**: “Melodie is involved in about 85% of Deezer's support contacts” (published 2026-08-17)
- Level AI: [Globalfaces](https://www.usedby.ai/case-studies/globalfaces-level-ai.md): **75%**: “Globalfaces now enjoys a 75% conversion rate on verification calls” (captured by usedby 2026-10-08)
- Level AI: [ezCater](https://www.usedby.ai/case-studies/ezcater-level-ai.md): **13%**: “13% decrease in its overall call handling time” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/ada-vs-level-ai · How we check: https://www.usedby.ai/methodology