# Agentforce vs Assembled: who uses which

On usedby, 38 companies use Agentforce and 44 use Assembled. 2 companies use both, including Bombardier and Xero. 1 of them is known through a job post (the weakest proof) on at least one side. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-11-15: 82 of 82 public lines checked.

## Side by side

|  | [Agentforce](https://www.usedby.ai/tools/agentforce.md) | [Assembled](https://www.usedby.ai/tools/assembled.md) |
|---|---|---|
| Public customers | 38 | 44 |
| Confirmed | 31 | 20 |
| Observed | 6 | 20 |
| Signals (job posts) | 1 | 4 |
| Top industries of customers (every proof level) | Consumer Goods (3), Airlines & Aviation Services (2), Insurance & InsurTech (2) | Fintech & Payments (8), DevTools & Infrastructure (3), HealthTech & Digital Health (3) |
| Category | AI agents for customer service | Contact center AI |
| Data processing terms | A data processing agreement is available. ([salesforce.com](https://www.salesforce.com/company/legal/privacy/?bc=OTH), checked 2026-11-15) | — |
| Free trial | Free trial or free plan available. ([salesforce.com](https://www.salesforce.com/agentforce/pricing/?bc=OTH), checked 2026-11-15) | — |
| Security | — | SOC 2 Type II ([assembled.com](https://www.assembled.com/security), checked 2026-11-11) |
| Integrations | — | Amazon Connect, Confluence, Five9, Genesys Cloud, Gladly, Google Drive, Intercom, Notion, Salesforce Service Cloud, Slack, Zendesk, Zoom ([assembled.com](https://www.assembled.com/features/integrations), checked 2026-11-11) |
| Pricing | — | CORE: $25 /MONTH; PRO: $45 /MONTH; ENTERPRISE: $75 /MONTH ([assembled.com](https://www.assembled.com/pricing), checked 2026-10-08) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Agentforce | Proof, Assembled | First public proof, Assembled |
|---|---|---|---|
| [Bombardier](https://www.usedby.ai/companies/bombardier.md) | Observed | Observed | — |
| [Xero](https://www.usedby.ai/companies/xero.md) | Confirmed | Signal (job post) | Publication date unknown (job-post evidence) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Agentforce: [Salesforce](https://www.usedby.ai/case-studies/salesforce-agentforce.md): **$20 million**: “$20 million lift to marketing-driven sales pipeline” (captured by usedby 2026-11-15)
- Agentforce: [Greenlane](https://www.usedby.ai/case-studies/greenlane-agentforce.md): **58%**: “Agentforce delivered answers 58% faster than Greenlane's shared call center model” (captured by usedby 2026-11-15)
- Assembled: [NEXT Insurance](https://www.usedby.ai/case-studies/next-insurance-assembled.md): **$957K**: “Through improved schedule adherence alone, NEXT Insurance has already saved $957K.” (captured by usedby 2026-11-15)
- Assembled: [Preply](https://www.usedby.ai/case-studies/preply-assembled.md): **60%**: “Achieved 60% improvement in average handle time” (captured by usedby 2026-11-15)

## Evidence for your decision: Assembled

Source observations. Check the required plan and conditions before choosing.

### Documented tasks

No reviewed task examples are available yet.


### Choice criteria

- Integration: Zendesk — Sourced observation
  Plan: Unknown · Checked: 2026-11-11T04:13:59.892Z
  > Zendesk Sync tickets and custom statuses, forecast for all channels, and automate resolutions with AI.
  [Source](<https://www.assembled.com/features/integrations>) · Vendor page
- Pricing: $25 — Recheck required
  Plan: CORE · Checked: 2026-10-08T03:18:21.263Z
  > CORE $25 /MONTH PRO $45 /MONTH ENTERPRISE $75 /MONTH
  [Source](<https://www.assembled.com/pricing>) · Vendor page
  Scope: /MONTH
  Conditions: The passage includes multiple prices; verify the applicable price
- Pricing: $45 — Recheck required
  Plan: PRO · Checked: 2026-10-08T03:18:21.263Z
  > CORE $25 /MONTH PRO $45 /MONTH ENTERPRISE $75 /MONTH
  [Source](<https://www.assembled.com/pricing>) · Vendor page
  Scope: /MONTH
  Conditions: The passage includes multiple prices; verify the applicable price
- Pricing: $75 — Recheck required
  Plan: ENTERPRISE · Checked: 2026-10-08T03:18:21.263Z
  > CORE $25 /MONTH PRO $45 /MONTH ENTERPRISE $75 /MONTH
  [Source](<https://www.assembled.com/pricing>) · Vendor page
  Scope: /MONTH
  Conditions: The passage includes multiple prices; verify the applicable price
- Integration: Zendesk — Sourced observation
  Plan: Unknown · Checked: 2026-10-24T09:13:05.302304+00:00
  > The sync runs hourly, so new or updated articles show up in Assembled without a separate step.
  [Source](<https://www.assembled.com/case-study/arbiter>) · Documented · Not tested
  Product: Assembled Arbiter Sports deployment
  Setup and limits: Documented only; not\_tested. No authenticated vendor operation executed.; No capability profile or execution evidence inferred.
  Conditions: Documentary statement only; named account permissions and regional eligibility unknown.; Case deployment scope only; general connector availability, exact operations and plan entitlement unknown.; Surrounding source identifies Zendesk knowledge base and integration; hourly sync applies to Arbiter deployment only.; Product scope needs verification


## Capabilities for agents: Assembled

Documentation and operational tests are separate. A test covers only the stated task and operation.

No reviewed capability profile yet.

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Source: https://www.usedby.ai/compare/agentforce-vs-assembled · How we check: https://www.usedby.ai/methodology