# Agentforce vs Cognigy: who uses which

On usedby, 38 companies use Agentforce and 55 use Cognigy. 1 company uses both, including Nestlé. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-11-15: 93 of 93 public lines checked.

## Side by side

|  | [Agentforce](https://www.usedby.ai/tools/agentforce.md) | [Cognigy](https://www.usedby.ai/tools/cognigy.md) |
|---|---|---|
| Public customers | 38 | 55 |
| Confirmed | 31 | 33 |
| Observed | 6 | 21 |
| Signals (job posts) | 1 | 0 |
| Top industries of customers (every proof level) | Consumer Goods (3), Airlines & Aviation Services (2), Insurance & InsurTech (2) | Airlines & Aviation Services (5), Telecommunications (5), Travel & Hospitality (5) |
| Category | AI agents for customer service | AI agents for customer service |
| Data processing terms | A data processing agreement is available. ([salesforce.com](https://www.salesforce.com/company/legal/privacy/?bc=OTH), checked 2026-11-15) | — |
| Free trial | Free trial or free plan available. ([salesforce.com](https://www.salesforce.com/agentforce/pricing/?bc=OTH), checked 2026-11-15) | — |
| Security | — | ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX, BSI C5 ([trust.cognigy.com](https://trust.cognigy.com/), checked 2026-11-13) |
| Integrations | — | 8x8, Amazon Connect, Asana, Salesforce, Zendesk, HubSpot, Slack, Twilio, Jira, Microsoft Dynamics, Stripe ([cognigy.com](https://www.cognigy.com/platform/cognigy-marketplace), checked 2026-11-13) |
| Pricing | — | Basic 5K pm · AWS Marketplace · USD 43,080 / 12 months Basic 5K pm + VG · AWS Marketplace · USD 53,916 / 12 months ELA\_PrivateSaaS · AWS Marketplace · USD 1,000,000 / 12 months ELA\_Ramp · AWS Marketplace · USD 200,000 / 12 months ([aws.amazon.com](https://aws.amazon.com/marketplace/pp/prodview-6c25zypcl2fro), checked 2026-11-13) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Agentforce | Proof, Cognigy | First public proof, Cognigy |
|---|---|---|---|
| [Nestlé](https://www.usedby.ai/companies/nestle.md) | Observed | Observed | On or before December 2024 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Agentforce: [Salesforce](https://www.usedby.ai/case-studies/salesforce-agentforce.md): **$20 million**: “$20 million lift to marketing-driven sales pipeline” (captured by usedby 2026-11-15)
- Agentforce: [Greenlane](https://www.usedby.ai/case-studies/greenlane-agentforce.md): **58%**: “Agentforce delivered answers 58% faster than Greenlane's shared call center model” (captured by usedby 2026-11-15)
- Cognigy: [Skoda Auto](https://www.usedby.ai/case-studies/skoda-cognigy-2.md): **25%**: “Operational costs were reduced by 25%” (captured by usedby 2026-11-11)
- Cognigy: [Lippert](https://www.usedby.ai/case-studies/lippert-cognigy.md): **80%**: “an 80% cost reduction from handled queries” (captured by usedby 2026-11-11)

## Evidence for your decision: Cognigy

Source observations. Check the required plan and conditions before choosing.

### Documented tasks

No reviewed task examples are available yet.


### Choice criteria

- Integration: Zendesk — Sourced observation
  Plan: Unknown · Checked: 2026-11-13T09:15:06.400Z
  > Integrates Cognigy.AI with Zendesk Support, Chat, and Talk
  [Source](<https://www.cognigy.com/platform/cognigy-marketplace>) · Vendor page
- Usage limit: Quota change review restricted to dedicated SaaS — Recheck required
  Plan: Unknown · Checked: 2026-10-23T23:18:07.853149+00:00
  > Change requests can be reviewed only for dedicated SaaS installations. Changes to shared SaaS installations affect functionality and performance for all customers.
  [Source](<https://docs.cognigy.com/ai/administer/limitations>) · Documented · Not tested
  Product: Cognigy
  Setup and limits: Documented only; not\_tested. No authenticated vendor operation executed.
  Conditions: Only the documented product and scope; named plan and account permissions remain unknown unless explicitly stated.


## Capabilities for agents: Cognigy

Documentation and operational tests are separate. A test covers only the stated task and operation.

No reviewed capability profile yet.

---
Source: https://www.usedby.ai/compare/agentforce-vs-cognigy · How we check: https://www.usedby.ai/methodology