# Agentforce vs Netomi: who uses which

On usedby, 38 companies use Agentforce and 13 use Netomi. 1 company uses both, including Equinox. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-11-15: 51 of 51 public lines checked.

## Side by side

|  | [Agentforce](https://www.usedby.ai/tools/agentforce.md) | [Netomi](https://www.usedby.ai/tools/netomi.md) |
|---|---|---|
| Public customers | 38 | 13 |
| Confirmed | 31 | 4 |
| Observed | 6 | 9 |
| Signals (job posts) | 1 | 0 |
| Top industries of customers (every proof level) | Consumer Goods (3), Airlines & Aviation Services (2), Insurance & InsurTech (2) | Airlines & Aviation Services (2), E-commerce & D2C (2), Fashion & Apparel (2) |
| Category | AI agents for customer service | AI agents for customer service |
| Data processing terms | A data processing agreement is available. ([salesforce.com](https://www.salesforce.com/company/legal/privacy/?bc=OTH), checked 2026-11-15) | — |
| Free trial | Free trial or free plan available. ([salesforce.com](https://www.salesforce.com/agentforce/pricing/?bc=OTH), checked 2026-11-15) | — |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Agentforce | Proof, Netomi | First public proof, Netomi |
|---|---|---|---|
| [Equinox](https://www.usedby.ai/companies/equinox.md) | Confirmed | Observed | On or before October 2025 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Agentforce: [Salesforce](https://www.usedby.ai/case-studies/salesforce-agentforce.md): **$20 million**: “$20 million lift to marketing-driven sales pipeline” (captured by usedby 2026-11-15)
- Agentforce: [Greenlane](https://www.usedby.ai/case-studies/greenlane-agentforce.md): **58%**: “Agentforce delivered answers 58% faster than Greenlane's shared call center model” (captured by usedby 2026-11-15)

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Source: https://www.usedby.ai/compare/agentforce-vs-netomi · How we check: https://www.usedby.ai/methodology