# Agentforce vs Observe.AI: who uses which

On usedby, 38 companies use Agentforce and 36 use Observe.AI. 1 company uses both, including Uber. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-11-15: 74 of 74 public lines checked.

## Side by side

|  | [Agentforce](https://www.usedby.ai/tools/agentforce.md) | [Observe.AI](https://www.usedby.ai/tools/observe-ai.md) |
|---|---|---|
| Public customers | 38 | 36 |
| Confirmed | 31 | 21 |
| Observed | 6 | 14 |
| Signals (job posts) | 1 | 1 |
| Top industries of customers (every proof level) | Consumer Goods (3), Airlines & Aviation Services (2), Insurance & InsurTech (2) | HealthTech & Digital Health (8), Insurance & InsurTech (4), Fintech & Payments (3) |
| Category | AI agents for customer service | Contact center AI |
| Data processing terms | A data processing agreement is available. ([salesforce.com](https://www.salesforce.com/company/legal/privacy/?bc=OTH), checked 2026-11-15) | A data processing agreement is available. ([observe.ai](https://www.observe.ai/web-privacy-policy), checked 2026-11-13) |
| Free trial | Free trial or free plan available. ([salesforce.com](https://www.salesforce.com/agentforce/pricing/?bc=OTH), checked 2026-11-15) | — |
| Security | — | ISO 27001 ([observe.ai](https://www.observe.ai/contact-center-security), checked 2026-11-13) |
| Data residency | — | US, CA, EU, AU ([observe.ai](https://www.observe.ai/platform/trust-security-responsible-ai), checked 2026-11-13) |
| Your data | — | First- and third-party models · Observe.AI describes inference-only use and excludes customer data from training. ([observe.ai](https://www.observe.ai/platform/trust-security-responsible-ai), checked 2026-11-13) |
| Integrations | — | Salesforce, ServiceNow, Zendesk, Genesys, Five9, NiCE, Talkdesk, HubSpot, Snowflake, Workday, Zoom, Amazon Connect ([observe.ai](https://www.observe.ai/platform/integrations), checked 2026-11-13) |
| Pricing | — | Enterprise AI agents · Custom quote ([observe.ai](https://www.observe.ai/llm-info), checked 2026-11-13) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first.

| Company | Proof, Agentforce | Proof, Observe.AI |
|---|---|---|
| [Uber](https://www.usedby.ai/companies/uber.md) | Confirmed | Observed |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Agentforce: [Salesforce](https://www.usedby.ai/case-studies/salesforce-agentforce.md): **$20 million**: “$20 million lift to marketing-driven sales pipeline” (captured by usedby 2026-11-15)
- Agentforce: [Greenlane](https://www.usedby.ai/case-studies/greenlane-agentforce.md): **58%**: “Agentforce delivered answers 58% faster than Greenlane's shared call center model” (captured by usedby 2026-11-15)
- Observe.AI: [Personify Health](https://www.usedby.ai/case-studies/personify-health-observe-ai.md): **100%**: “With 100% QA coverage—up from just 2%” (captured by usedby 2026-11-07)
- Observe.AI: [Clearwater Benefits](https://www.usedby.ai/case-studies/clearwater-benefits-observe-ai.md): **~5.5 minutes**: “overall handle time has dropped to ~5.5 minutes, down from roughly eight minutes” (captured by usedby 2026-11-07)

---
Source: https://www.usedby.ai/compare/agentforce-vs-observe-ai · How we check: https://www.usedby.ai/methodology