# Agentforce vs Sierra: who uses which

On usedby, 38 companies use Agentforce and 62 use Sierra. 1 company uses both, including Uber. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-11-15: 100 of 100 public lines checked.

## Side by side

|  | [Agentforce](https://www.usedby.ai/tools/agentforce.md) | [Sierra](https://www.usedby.ai/tools/sierra.md) |
|---|---|---|
| Public customers | 38 | 62 |
| Confirmed | 31 | 39 |
| Observed | 6 | 23 |
| Signals (job posts) | 1 | 0 |
| Top industries of customers (every proof level) | Consumer Goods (3), Airlines & Aviation Services (2), Insurance & InsurTech (2) | Fintech & Payments (9), Retail (4), Telecommunications (4) |
| Category | AI agents for customer service | AI agents for customer service |
| Data processing terms | A data processing agreement is available. ([salesforce.com](https://www.salesforce.com/company/legal/privacy/?bc=OTH), checked 2026-11-15) | A data processing agreement is available. ([sierra.ai](https://sierra.ai/privacy-policy), checked 2026-11-13) |
| Free trial | Free trial or free plan available. ([salesforce.com](https://www.salesforce.com/agentforce/pricing/?bc=OTH), checked 2026-11-15) | — |
| Security | — | ISO 27001, ISO 42001, SOC 2 Type II ([trust.sierra.ai](https://trust.sierra.ai/), checked 2026-11-13) |
| Pricing | — | Sierra Platform · AWS Marketplace · Custom quote ([aws.amazon.com](https://aws.amazon.com/marketplace/pp/prodview-juxdqyapn54uo), checked 2026-11-13) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Agentforce | Proof, Sierra | First public proof, Sierra |
|---|---|---|---|
| [Uber](https://www.usedby.ai/companies/uber.md) | Confirmed | Observed | On or before August 2026 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Agentforce: [Salesforce](https://www.usedby.ai/case-studies/salesforce-agentforce.md): **$20 million**: “$20 million lift to marketing-driven sales pipeline” (captured by usedby 2026-11-15)
- Agentforce: [Greenlane](https://www.usedby.ai/case-studies/greenlane-agentforce.md): **58%**: “Agentforce delivered answers 58% faster than Greenlane's shared call center model” (captured by usedby 2026-11-15)
- Sierra: [Philippine Airlines](https://www.usedby.ai/case-studies/philippine-airlines-sierra.md): **70,000 calls**: “adding roughly 70,000 calls a month” (published 2026-10-07)
- Sierra: [The Cigna Group](https://www.usedby.ai/case-studies/the-cigna-group-sierra.md): story without a checked figure. (published 2026-11-10)

## Evidence for your decision: Sierra

Source observations. Check the required plan and conditions before choosing.

### Documented tasks

No reviewed task examples are available yet.


### Choice criteria

No sourced choice criteria are available yet.



## Capabilities for agents: Sierra

Documentation and operational tests are separate. A test covers only the stated task and operation.

### Sierra Agent SDK — Check documentation access for Sierra Agent SDK

Documentation: unknown. Operational test: not_tested.
Publisher: Sierra (official).
Interface: Unknown. Plan: Unknown. Version: Unknown.
Endpoint: Unknown
Authentication: Unknown; technical documentation requires a sign-in. Permissions: Unknown.
Documented operations: Unknown
Manual setup: Obtain authorized access to Sierra developer documentation before selecting an interface or operation.
Limits: Unknown
Documented costs: Unknown
Documentation checked: 2026-10-22T10:43:28.807756Z

> Sign in with your username and password below.
Source: https://docs.sierra.ai/

> Develop agents in your existing programming environment and software development lifecycle.
Source: https://sierra.ai/product/agent-sdk

No operational test was run.

Still to verify: No public REST or MCP endpoint was verified.; Protocol, SDK/API version, operations, authentication scopes, limits and costs remain unknown.; A product description does not prove an externally callable or tested capability.

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Source: https://www.usedby.ai/compare/agentforce-vs-sierra · How we check: https://www.usedby.ai/methodology