# Agentforce vs Sprinklr: who uses which

On usedby, 38 companies use Agentforce and 31 use Sprinklr. 1 company uses both, including Uber. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-11-15: 69 of 69 public lines checked.

## Side by side

|  | [Agentforce](https://www.usedby.ai/tools/agentforce.md) | [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) |
|---|---|---|
| Public customers | 38 | 31 |
| Confirmed | 31 | 17 |
| Observed | 6 | 11 |
| Signals (job posts) | 1 | 3 |
| Top industries of customers (every proof level) | Consumer Goods (3), Airlines & Aviation Services (2), Insurance & InsurTech (2) | Banking & Mortgages (3), Fashion & Apparel (3), Telecommunications (3) |
| Category | AI agents for customer service | Contact center AI |
| Data processing terms | A data processing agreement is available. ([salesforce.com](https://www.salesforce.com/company/legal/privacy/?bc=OTH), checked 2026-11-15) | A data processing agreement is available. ([sprinklr.com](https://www.sprinklr.com/trust/), checked 2026-11-11) |
| Free trial | Free trial or free plan available. ([salesforce.com](https://www.salesforce.com/agentforce/pricing/?bc=OTH), checked 2026-11-15) | — |
| Security | — | SOC 2 Type II, ISO 27001, PCI DSS, FedRAMP ([sprinklr.com](https://www.sprinklr.com/trust/), checked 2026-11-11) |
| Data residency | — | United States, Europe ([sprinklr.com](https://www.sprinklr.com/trust/), checked 2026-11-11) |
| Integrations | — | Adobe Analytics, Adobe Experience Manager, Salesforce, Slack, Zendesk, ServiceNow, MS Teams, Okta, Snowflake, Tableau, Google Analytics 4, Microsoft Dynamics CRM ([sprinklr.com](https://www.sprinklr.com/products/platform/integrations/), checked 2026-11-11) |
| Pricing | — | Enterprise · Custom quote ([sprinklr.com](https://www.sprinklr.com/brand-factsheet/), checked 2026-11-13) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Agentforce | Proof, Sprinklr | First public proof, Sprinklr |
|---|---|---|---|
| [Uber](https://www.usedby.ai/companies/uber.md) | Confirmed | Confirmed | On or before October 2024 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Agentforce: [Salesforce](https://www.usedby.ai/case-studies/salesforce-agentforce.md): **$20 million**: “$20 million lift to marketing-driven sales pipeline” (captured by usedby 2026-11-15)
- Agentforce: [Greenlane](https://www.usedby.ai/case-studies/greenlane-agentforce.md): **58%**: “Agentforce delivered answers 58% faster than Greenlane's shared call center model” (captured by usedby 2026-11-15)
- Sprinklr: [Umniah](https://www.usedby.ai/case-studies/umniah-sprinklr.md): **91%**: “Now it’s around five minutes, which is a remarkable 91% improvement.” (captured by usedby 2026-11-07)
- Sprinklr: [Microsoft](https://www.usedby.ai/case-studies/microsoft-sprinklr.md): **100%**: “enabled a 100% increase in the number of projects the SIP team executes for Microsoft stakeholders” (captured by usedby 2026-11-07)

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Source: https://www.usedby.ai/compare/agentforce-vs-sprinklr · How we check: https://www.usedby.ai/methodology