# Agentforce vs Yellow.ai: who uses which

On usedby, 38 companies use Agentforce and 27 use Yellow.ai. 1 company uses both, including PepsiCo. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-11-15: 65 of 65 public lines checked.

## Side by side

|  | [Agentforce](https://www.usedby.ai/tools/agentforce.md) | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) |
|---|---|---|
| Public customers | 38 | 27 |
| Confirmed | 31 | 6 |
| Observed | 6 | 21 |
| Signals (job posts) | 1 | 0 |
| Top industries of customers (every proof level) | Consumer Goods (3), Airlines & Aviation Services (2), Insurance & InsurTech (2) | E-commerce & D2C (3), Retail (3), Energy, Utilities & Cleantech (2) |
| Category | AI agents for customer service | AI agents for customer service |
| Data processing terms | A data processing agreement is available. ([salesforce.com](https://www.salesforce.com/company/legal/privacy/?bc=OTH), checked 2026-11-15) | A data processing agreement is available. ([yellow.ai](https://yellow.ai/dpa/), checked 2026-10-08) |
| Free trial | Free trial or free plan available. ([salesforce.com](https://www.salesforce.com/agentforce/pricing/?bc=OTH), checked 2026-11-15) | Free trial or free plan available. ([yellow.ai](https://yellow.ai/pricing/), checked 2026-10-08) |
| Data residency | — | US, EU, Singapore, India, Indonesia, UAE ([yellow.ai](https://yellow.ai/platform/enterprise-grade-security/), checked 2026-10-08) |
| Integrations | — | Zendesk, Genesys, Freshdesk, Freshchat, Freshservice ([yellow.ai](https://yellow.ai/freshworks-integration/), checked 2026-10-08) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first.

| Company | Proof, Agentforce | Proof, Yellow.ai |
|---|---|---|
| [PepsiCo](https://www.usedby.ai/companies/pepsico.md) | Confirmed | Observed |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Agentforce: [Salesforce](https://www.usedby.ai/case-studies/salesforce-agentforce.md): **$20 million**: “$20 million lift to marketing-driven sales pipeline” (captured by usedby 2026-11-15)
- Agentforce: [Greenlane](https://www.usedby.ai/case-studies/greenlane-agentforce.md): **58%**: “Agentforce delivered answers 58% faster than Greenlane's shared call center model” (captured by usedby 2026-11-15)
- Yellow.ai: [Sony India](https://www.usedby.ai/case-studies/sony-india-yellow-ai.md): **21,000**: “Isha has successfully handled over 21,000 customer and dealer calls with seamless integration” (published 2023-04-05)
- Yellow.ai: [Lulu Hypermarket](https://www.usedby.ai/case-studies/lulu-hypermarket-yellow-ai.md): **3M+**: “3M+ users engaged within weeks of launch.” (published 2026-04-20)

## Evidence for your decision: Yellow.ai

Source observations. Check the required plan and conditions before choosing.

### Documented tasks

No reviewed task examples are available yet.


### Choice criteria

- Free trial or free plan: Yes — Recheck required
  Plan: Unknown · Checked: 2026-10-08T04:46:34.863Z
  > Free 1 500/month included, then $0.99 per resolution
  [Source](<https://yellow.ai/pricing/>) · Vendor page
- Integration: Freshdesk — Recheck required
  Plan: Unknown · Checked: 2026-10-08T04:46:34.863Z
  > Integrate Yellow.ai with Freshdesk, Freshchat and Freshservice to optimize support operations
  [Source](<https://yellow.ai/freshworks-integration/>) · Vendor page
- Integration: Freshchat — Recheck required
  Plan: Unknown · Checked: 2026-10-08T04:46:34.863Z
  > Integrate Yellow.ai with Freshdesk, Freshchat and Freshservice to optimize support operations
  [Source](<https://yellow.ai/freshworks-integration/>) · Vendor page
- Integration: Freshservice — Recheck required
  Plan: Unknown · Checked: 2026-10-08T04:46:34.863Z
  > Integrate Yellow.ai with Freshdesk, Freshchat and Freshservice to optimize support operations
  [Source](<https://yellow.ai/freshworks-integration/>) · Vendor page
- Usage limit: Free: 1 AI agent; 500 chat sessions/month included; then $0.99 per resolution — Recheck required
  Plan: Free · Checked: 2026-10-23T23:41:46.073555+00:00
  > Features Number of AI Agents Chat Sessions Channels Supported (Chat, Voice, Email, SMS) Agentic Omnichannel Builder VoiceX: Natural Voice AI Intelligent Email Agents Code/Pro-Code Access Custom Events Custom Integrations (APIs) Out-of-Box Integrations AI Copilot (Testing, Debug, Optimization) Agents Limit User360 Campaign Management Agentic Discovery (Zero-Setup Automation) Custom Dashboards/Data Explorer LLM Analytics, Sentiment & Topic Tracking Proactive Campaigns & Notifications Role-based Access Controls & Compliance Free 1 500/month included, then $0.99 per resolution Limited Limited Limited Limited Limited Limited Limited Limited Limited 2 1,000 records 1 active, 10 templates Limited Limited Limited Limited Basic Try for free
  [Source](<https://yellow.ai/pricing/>) · Documented · Not tested
  Product: Yellow.ai
  Setup and limits: Documented only; not\_tested. No authenticated vendor operation executed.; No capability profile or execution evidence inferred.
  Scope: Chat sessions/month; subsequent price unit is resolution
  Conditions: Documentary statement only; named account permissions and regional eligibility unknown.; 500/month is the Chat Sessions row. The next unit is per resolution; do not treat sessions and resolutions as equivalent. Exact billing conversion unknown.


## Capabilities for agents: Yellow.ai

Documentation and operational tests are separate. A test covers only the stated task and operation.

No reviewed capability profile yet.

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Source: https://www.usedby.ai/compare/agentforce-vs-yellow-ai · How we check: https://www.usedby.ai/methodology