# Agentforce vs Zendesk AI: who uses which

On usedby, 38 companies use Agentforce and 28 use Zendesk AI. 1 company uses both, including OpenTable. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-11-15: 62 of 66 public lines checked.

## Side by side

|  | [Agentforce](https://www.usedby.ai/tools/agentforce.md) | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) |
|---|---|---|
| Public customers | 38 | 28 |
| Confirmed | 31 | 9 |
| Observed | 6 | 17 |
| Signals (job posts) | 1 | 2 |
| Top industries of customers (every proof level) | Consumer Goods (3), Airlines & Aviation Services (2), Insurance & InsurTech (2) | DevTools & Infrastructure (3), EdTech & E-learning (3), Travel & Hospitality (3) |
| Category | AI agents for customer service | Help desks |
| Data processing terms | A data processing agreement is available. ([salesforce.com](https://www.salesforce.com/company/legal/privacy/?bc=OTH), checked 2026-11-15) | A data processing agreement is available. ([zendesk.com](https://www.zendesk.com/trust-center/), checked 2026-10-24) |
| Free trial | Free trial or free plan available. ([salesforce.com](https://www.salesforce.com/agentforce/pricing/?bc=OTH), checked 2026-11-15) | Free trial or free plan available. ([zendesk.com](https://www.zendesk.com/pricing/), checked 2026-10-24) |
| Integrations | — | Shopify, Microsoft Teams, Pipedrive, Klaviyo, GIPHY ([zendesk.com](https://www.zendesk.com/marketplace/), checked 2026-10-07) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Agentforce | Proof, Zendesk AI | First public proof, Zendesk AI |
|---|---|---|---|
| [OpenTable](https://www.usedby.ai/companies/opentable.md) | Confirmed | Observed | On or before August 2026 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Agentforce: [Salesforce](https://www.usedby.ai/case-studies/salesforce-agentforce.md): **$20 million**: “$20 million lift to marketing-driven sales pipeline” (captured by usedby 2026-11-15)
- Agentforce: [Greenlane](https://www.usedby.ai/case-studies/greenlane-agentforce.md): **58%**: “Agentforce delivered answers 58% faster than Greenlane's shared call center model” (captured by usedby 2026-11-15)
- Zendesk AI: [Best Egg](https://www.usedby.ai/case-studies/best-egg-zendesk-ai.md): **$500,000**: “And with this increased productivity, Best Egg saves about $500,000 annually.” (published 2026-01-28)
- Zendesk AI: [IRC-CEO](https://www.usedby.ai/case-studies/irc-ceo-zendesk-ai.md): **56 percent**: “a reduction by more than 56 percent” (published 2026-03-09)

## Evidence for your decision: Zendesk AI

Source observations. Check the required plan and conditions before choosing.

### Documented tasks

- BritBox — Resolve customer support requests
  > Now, AI agents automatically handle common inquiries such as subscription access, billing questions, and playback issues.
  [Source](<https://www.zendesk.com/customer/britbox/>) · VENDOR CASE STUDY · Captured: 2026-10-05T12:49:21.047Z
- Babbel — Resolve customer support requests
  > With the AI agents, we now automate requests from customers about things like their subscription status, how to manage their subscription, or changing their preferred language.
  [Source](<https://www.zendesk.com/customer/babbel/>) · VENDOR CASE STUDY · Captured: 2026-10-05T12:49:51.358Z

### Choice criteria

- Free trial or free plan: Yes — Sourced observation
  Plan: Unknown · Checked: 2026-10-24T08:38:27.744Z
  > Zendesk offers a free trial so you can explore the product before committing to a paid plan. During the 14 day trial period:
  [Source](<https://www.zendesk.com/pricing/>) · Vendor page
- Integration: Shopify — Recheck required
  Plan: Unknown · Checked: 2026-10-07T19:26:51.200Z
  > Display customer and order details from Shopify
  [Source](<https://www.zendesk.com/marketplace/>) · Vendor page
- Required plan: Professional and above; add-on — Sourced observation
  Plan: Professional and above · Checked: 2026-10-23T23:41:45.618787+00:00
  > Copilote peut être ajouté aux éditions Professional et supérieures.
  [Source](<https://www.zendesk.com/pricing/>) · Documented · Not tested
  Product: Zendesk Copilot
  Setup and limits: Documented only; not\_tested. No authenticated vendor operation executed.; No capability profile or execution evidence inferred.
  Conditions: Documentary statement only; named account permissions and regional eligibility unknown.; Copilot is an add-on; this does not establish AI Agents entitlement. Official .com source redirected to vendor French .fr site; redirect retained.; Product scope needs verification


## Capabilities for agents: Zendesk AI

Documentation and operational tests are separate. A test covers only the stated task and operation.

No reviewed capability profile yet.

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Source: https://www.usedby.ai/compare/agentforce-vs-zendesk-ai · How we check: https://www.usedby.ai/methodology