# Assembled vs Decagon: who uses which

On usedby, 39 companies use Assembled and 43 use Decagon. 4 companies use both, including Notion, ClassPass and Spring Health. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 82 of 82 public lines checked.

## Side by side

|  | [Assembled](https://www.usedby.ai/tools/assembled.md) | [Decagon](https://www.usedby.ai/tools/decagon.md) |
|---|---|---|
| Public customers | 39 | 43 |
| Confirmed | 21 | 23 |
| Observed | 18 | 20 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (6), DevTools & Infrastructure (3), Marketing Tech (3) | Fintech & Payments (4), DevTools & Infrastructure (3), HealthTech & Digital Health (3) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | SOC 2 Type II ([assembled.com](https://www.assembled.com/security), checked 2026-10-08) | — |
| Pricing | CORE: $25 /MONTH; PRO: $45 /MONTH; ENTERPRISE: $75 /MONTH ([assembled.com](https://www.assembled.com/pricing), checked 2026-10-08) | — |
| Integrations | — | Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Zendesk Sunshine ([decagon.ai](https://decagon.ai/product/integrations), checked 2026-10-04) |

## Companies named on both

Confirmed or observed on each side.

| Company |
|---|
| [Notion](https://www.usedby.ai/companies/notion.md) |
| [ClassPass](https://www.usedby.ai/companies/classpass.md) |
| [Spring Health](https://www.usedby.ai/companies/spring-health.md) |
| [Substack](https://www.usedby.ai/companies/substack.md) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Assembled: [NEXT Insurance](https://www.usedby.ai/case-studies/next-insurance-assembled.md): **$957K**: “Through improved schedule adherence alone, NEXT Insurance has already saved $957K.” (captured by usedby 2026-10-08)
- Assembled: [Preply](https://www.usedby.ai/case-studies/preply-assembled.md): **60%**: “average handle time has dropped by 60%” (captured by usedby 2026-10-08)
- Decagon: [NG.CASH](https://www.usedby.ai/case-studies/ng-cash-decagon.md): **35 additional agents**: “Avoided the need to hire over 35 additional agents while managing growing inquiry volumes” (published 2026-07-28)
- Decagon: [Notion](https://www.usedby.ai/case-studies/notion-decagon.md): **34%**: “ticket resolution time improved up to 34%” (published 2026-07-28)

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Source: https://www.usedby.ai/compare/assembled-vs-decagon · How we check: https://www.usedby.ai/methodology