# Assembled vs Parloa: who uses which

On usedby, 39 companies use Assembled and 36 use Parloa. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 68 of 75 public lines checked.

## Side by side

|  | [Assembled](https://www.usedby.ai/tools/assembled.md) | [Parloa](https://www.usedby.ai/tools/parloa.md) |
|---|---|---|
| Public customers | 39 | 36 |
| Confirmed | 21 | 24 |
| Observed | 18 | 12 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (6), DevTools & Infrastructure (3), Marketing Tech (3) | Insurance & InsurTech (7), IT Services & System Integration (4), Accounting & Audit (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | SOC 2 Type II ([assembled.com](https://www.assembled.com/security), checked 2026-10-08) | ISO 27001, SOC 2 Type II, PCI DSS, HIPAA ([parloa.com](https://www.parloa.com/platform/enterprise-security-governance/), checked 2026-10-05) |
| Pricing | CORE: $25 /MONTH; PRO: $45 /MONTH; ENTERPRISE: $75 /MONTH ([assembled.com](https://www.assembled.com/pricing), checked 2026-10-08) | — |
| Data processing terms | — | A data processing agreement is available. ([trust.parloa.com](https://trust.parloa.com/), checked 2026-10-05) |
| Integrations | — | Zendesk, Salesforce, Microsoft Dynamics 365, ServiceNow ([parloa.com](https://www.parloa.com/platform/integrations/), checked 2026-10-05) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Assembled: [NEXT Insurance](https://www.usedby.ai/case-studies/next-insurance-assembled.md): **$957K**: “Through improved schedule adherence alone, NEXT Insurance has already saved $957K.” (captured by usedby 2026-10-08)
- Assembled: [Preply](https://www.usedby.ai/case-studies/preply-assembled.md): **60%**: “average handle time has dropped by 60%” (captured by usedby 2026-10-08)
- Parloa: [MAINGAU](https://www.usedby.ai/case-studies/maingau-parloa.md): **20%**: “MAINGAU achieved its goal of an additional 20% automation rate within a short period of time” (published 2026-05-13)
- Parloa: [HSE](https://www.usedby.ai/case-studies/hse-parloa.md): **3 million**: “AI-driven execution of up to 3 million calls per year” (published 2025-07-24)

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Source: https://www.usedby.ai/compare/assembled-vs-parloa · How we check: https://www.usedby.ai/methodology