# Assembled vs Pylon: who uses which

On usedby, 39 companies use Assembled and 35 use Pylon. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 74 of 74 public lines checked.

## Side by side

|  | [Assembled](https://www.usedby.ai/tools/assembled.md) | [Pylon](https://www.usedby.ai/tools/pylon.md) |
|---|---|---|
| Public customers | 39 | 35 |
| Confirmed | 21 | 25 |
| Observed | 18 | 10 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (6), DevTools & Infrastructure (3), Marketing Tech (3) | DevTools & Infrastructure (7), Artificial Intelligence (6), Marketing Tech (3) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | SOC 2 Type II ([assembled.com](https://www.assembled.com/security), checked 2026-10-08) | — |
| Pricing | CORE: $25 /MONTH; PRO: $45 /MONTH; ENTERPRISE: $75 /MONTH ([assembled.com](https://www.assembled.com/pricing), checked 2026-10-08) | — |
| Data processing terms | — | A data processing agreement is available. ([usepylon.com](https://www.usepylon.com/security), checked 2026-10-08) |
| Integrations | — | Slack, Microsoft Teams, Telegram, Granola, Outlook Calendar, Google Meet, Incident.io, Redshift, Shortcut, PagerDuty ([usepylon.com](https://www.usepylon.com/integrations/slack), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Assembled: [NEXT Insurance](https://www.usedby.ai/case-studies/next-insurance-assembled.md): **$957K**: “Through improved schedule adherence alone, NEXT Insurance has already saved $957K.” (captured by usedby 2026-10-08)
- Assembled: [Preply](https://www.usedby.ai/case-studies/preply-assembled.md): **60%**: “average handle time has dropped by 60%” (captured by usedby 2026-10-08)
- Pylon: [Ada](https://www.usedby.ai/case-studies/ada-pylon.md): **2 weeks**: “Ada completed their migration in 2 weeks with zero disruption” (captured by usedby 2026-10-08)
- Pylon: [Coalesce](https://www.usedby.ai/case-studies/coalesce-pylon.md): **50 minutes to under 3.5 minutes**: “First response times have improved from 50 minutes to under 3.5 minutes for support issues” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/assembled-vs-pylon · How we check: https://www.usedby.ai/methodology