# Atomicwork vs incident.io: who uses which

On usedby, 14 companies use Atomicwork and 48 use incident.io. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 62 of 62 public lines checked.

## Side by side

|  | [Atomicwork](https://www.usedby.ai/tools/atomicwork.md) | [incident.io](https://www.usedby.ai/tools/incident-io.md) |
|---|---|---|
| Public customers | 14 | 48 |
| Confirmed | 6 | 36 |
| Observed | 8 | 12 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Aerospace & Defense (1), Agriculture & AgTech (1), Banking & Mortgages (1) | Fintech & Payments (6), DevTools & Infrastructure (5), Sales Tech & CRM (4) |
| Category | IT Service Management | IT Service Management |
| Data processing terms | A data processing agreement is available. ([atomicwork.com](https://www.atomicwork.com/privacy), checked 2026-10-07) | A data processing agreement is available. ([trust.incident.io](https://trust.incident.io/), checked 2026-10-07) |
| Security | — | SOC 2 Type II ([incident.io](https://incident.io/security), checked 2026-10-07) |
| Free trial | — | Free trial or free plan available. ([incident.io](https://incident.io/pricing), checked 2026-10-07) |
| Integrations | — | Asana, ClickUp, GitHub, GitLab, Jira, Linear, Shortcut, Zendesk, Backstage, Cortex, OpsLevel, ServiceNow ([incident.io](https://incident.io/integrations), checked 2026-10-07) |
| Pricing | — | Basic: Free Forever; Team: $19 Per user / month; Pro: $25 Per user / month; Enterprise: contact sales ([incident.io](https://incident.io/pricing), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Atomicwork: [Ammex](https://www.usedby.ai/case-studies/ammex-atomicwork.md): **five minutes**: “All of that in about five minutes.” (captured by usedby 2026-10-07)
- Atomicwork: [Catalyst Education](https://www.usedby.ai/case-studies/catalyst-education-atomicwork.md): story without a checked figure. (captured by usedby 2026-10-07)
- incident.io: [Trainline](https://www.usedby.ai/case-studies/trainline-incident-io.md): **3.5 hours**: “3.5 hours saved per P1/P2 post-mortem” (published 2024-06-25)
- incident.io: [Giant Swarm](https://www.usedby.ai/case-studies/giant-swarm-incident-io.md): **3 hours**: “I’d estimate that we save at least 3 hours onboarding each new oncaller” (published 2021-02-01)

---
Source: https://www.usedby.ai/compare/atomicwork-vs-incident-io · How we check: https://www.usedby.ai/methodology