# Balto vs Cognigy: who uses which

On usedby, 14 companies use Balto and 58 use Cognigy. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 69 of 72 public lines checked.

## Side by side

|  | [Balto](https://www.usedby.ai/tools/balto.md) | [Cognigy](https://www.usedby.ai/tools/cognigy.md) |
|---|---|---|
| Public customers | 14 | 58 |
| Confirmed | 7 | 40 |
| Observed | 7 | 18 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Insurance & InsurTech (1) | Telecommunications (5), Airlines & Aviation Services (4), Automotive Manufacturing (4) |
| Category | Customer Service Automation | Customer Service Automation |
| Integrations | Microsoft Exchange, Gmail, RingCentral Contact Center, Genesys Cloud, NICE inContact CXOne, Five9, Zoom Contact Center, Salesforce, Vonage Contact Center ([balto.ai](https://www.balto.ai/integrations/), checked 2026-10-07) | Salesforce, Zendesk, HubSpot, Slack, Twilio, Jira, Microsoft Dynamics, Amazon Connect, Stripe, Freshdesk, Vonage ([cognigy.com](https://www.cognigy.com/platform/cognigy-marketplace), checked 2026-10-04) |
| Security | — | ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX, C5 ([trust.cognigy.com](https://trust.cognigy.com/), checked 2026-10-04) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Balto: [EmpiRx](https://www.usedby.ai/case-studies/empirx-balto.md): **50%**: “Ramp time cut by up to 50%” (published 2025-04-21)
- Balto: [BrightBridge Credit Union](https://www.usedby.ai/case-studies/brightbridge-credit-union-balto.md): **75%**: “Balto “reduced time spent on silent monitoring and scoring by over 75%.”” (published 2025-09-17)
- Cognigy: [Lippert](https://www.usedby.ai/case-studies/lippert-cognigy.md): **80%**: “80% cost reduction from handled queries” (captured by usedby 2026-10-08)
- Cognigy: [Mister Spex](https://www.usedby.ai/case-studies/mister-spex-cognigy.md): **30 seconds**: “30 seconds saved per call” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/balto-vs-cognigy · How we check: https://www.usedby.ai/methodology