# Balto vs Crescendo: who uses which

On usedby, 14 companies use Balto and 31 use Crescendo. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 45 of 45 public lines checked.

## Side by side

|  | [Balto](https://www.usedby.ai/tools/balto.md) | [Crescendo](https://www.usedby.ai/tools/crescendo.md) |
|---|---|---|
| Public customers | 14 | 31 |
| Confirmed | 7 | 15 |
| Observed | 7 | 16 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Insurance & InsurTech (1) | Marketplace (2), DevTools & Infrastructure (1), Fintech & Payments (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Integrations | Microsoft Exchange, Gmail, RingCentral Contact Center, Genesys Cloud, NICE inContact CXOne, Five9, Zoom Contact Center, Salesforce, Vonage Contact Center ([balto.ai](https://www.balto.ai/integrations/), checked 2026-10-07) | — |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Balto: [EmpiRx](https://www.usedby.ai/case-studies/empirx-balto.md): **50%**: “Ramp time cut by up to 50%” (published 2025-04-21)
- Balto: [BrightBridge Credit Union](https://www.usedby.ai/case-studies/brightbridge-credit-union-balto.md): **75%**: “Balto “reduced time spent on silent monitoring and scoring by over 75%.”” (published 2025-09-17)
- Crescendo: [Webconnex](https://www.usedby.ai/case-studies/webconnex-crescendo.md): **12,000+**: “With 12,000+ more tickets sold year over year” (captured by usedby 2026-10-07)
- Crescendo: [Rio](https://www.usedby.ai/case-studies/rio-crescendo.md): **$10K**: “Monthly savings $10K” (captured by usedby 2026-10-07)

---
Source: https://www.usedby.ai/compare/balto-vs-crescendo · How we check: https://www.usedby.ai/methodology