# Balto vs Decagon: who uses which

On usedby, 14 companies use Balto and 43 use Decagon. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 57 of 57 public lines checked.

## Side by side

|  | [Balto](https://www.usedby.ai/tools/balto.md) | [Decagon](https://www.usedby.ai/tools/decagon.md) |
|---|---|---|
| Public customers | 14 | 43 |
| Confirmed | 7 | 23 |
| Observed | 7 | 20 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Insurance & InsurTech (1) | Fintech & Payments (4), DevTools & Infrastructure (3), HealthTech & Digital Health (3) |
| Category | Customer Service Automation | Customer Service Automation |
| Integrations | Microsoft Exchange, Gmail, RingCentral Contact Center, Genesys Cloud, NICE inContact CXOne, Five9, Zoom Contact Center, Salesforce, Vonage Contact Center ([balto.ai](https://www.balto.ai/integrations/), checked 2026-10-07) | Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Zendesk Sunshine ([decagon.ai](https://decagon.ai/product/integrations), checked 2026-10-04) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Balto: [EmpiRx](https://www.usedby.ai/case-studies/empirx-balto.md): **50%**: “Ramp time cut by up to 50%” (published 2025-04-21)
- Balto: [BrightBridge Credit Union](https://www.usedby.ai/case-studies/brightbridge-credit-union-balto.md): **75%**: “Balto “reduced time spent on silent monitoring and scoring by over 75%.”” (published 2025-09-17)
- Decagon: [NG.CASH](https://www.usedby.ai/case-studies/ng-cash-decagon.md): **35 additional agents**: “Avoided the need to hire over 35 additional agents while managing growing inquiry volumes” (published 2026-07-28)
- Decagon: [Notion](https://www.usedby.ai/case-studies/notion-decagon.md): **34%**: “ticket resolution time improved up to 34%” (published 2026-07-28)

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Source: https://www.usedby.ai/compare/balto-vs-decagon · How we check: https://www.usedby.ai/methodology