# Balto vs Intercom: who uses which

On usedby, 14 companies use Balto and 114 use Intercom. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 128 of 128 public lines checked.

## Side by side

|  | [Balto](https://www.usedby.ai/tools/balto.md) | [Intercom](https://www.usedby.ai/tools/intercom.md) |
|---|---|---|
| Public customers | 14 | 114 |
| Confirmed | 7 | 79 |
| Observed | 7 | 33 |
| Signals (job posts) | 0 | 2 |
| Top industries of customers | Insurance & InsurTech (1) | Artificial Intelligence (5), Sales Tech & CRM (5), Data & Analytics (3) |
| Category | Customer Service Automation | Customer Service Automation |
| Integrations | Microsoft Exchange, Gmail, RingCentral Contact Center, Genesys Cloud, NICE inContact CXOne, Five9, Zoom Contact Center, Salesforce, Vonage Contact Center ([balto.ai](https://www.balto.ai/integrations/), checked 2026-10-07) | Salesforce, HubSpot, Jira, Linear, Asana, Shopify, Stripe ([intercom.com](https://www.intercom.com/integrations), checked 2026-10-06) |
| Security | — | SOC 2 Type II, HIPAA, ISO 27001, ISO 27018, ISO 27701, ISO 42001 ([intercom.com](https://www.intercom.com/security), checked 2026-10-06) |
| Data residency | — | US, EU, AU ([intercom.com](https://www.intercom.com/security), checked 2026-10-06) |
| Data processing terms | — | A data processing agreement is available. ([intercom.com](https://www.intercom.com/legal/privacy), checked 2026-10-06) |
| Free trial | — | Free trial or free plan available. ([intercom.com](https://www.intercom.com/pricing), checked 2026-10-06) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Balto: [EmpiRx](https://www.usedby.ai/case-studies/empirx-balto.md): **50%**: “Ramp time cut by up to 50%” (published 2025-04-21)
- Balto: [BrightBridge Credit Union](https://www.usedby.ai/case-studies/brightbridge-credit-union-balto.md): **75%**: “Balto “reduced time spent on silent monitoring and scoring by over 75%.”” (published 2025-09-17)
- Intercom: [Miss Group](https://www.usedby.ai/case-studies/miss-group-intercom.md): **20 brands**: “streamline the customer experience across our 20 brands” (captured by usedby 2026-10-08)
- Intercom: [AgriWebb](https://www.usedby.ai/case-studies/agriwebb-intercom.md): **80%**: “reduced their cost per support interaction by 80% – from $51 to $10 – in just two years” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/balto-vs-intercom · How we check: https://www.usedby.ai/methodology