# BigPanda vs incident.io: who uses which

On usedby, 19 companies use BigPanda and 48 use incident.io. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 67 of 67 public lines checked.

## Side by side

|  | [BigPanda](https://www.usedby.ai/tools/bigpanda.md) | [incident.io](https://www.usedby.ai/tools/incident-io.md) |
|---|---|---|
| Public customers | 19 | 48 |
| Confirmed | 9 | 36 |
| Observed | 10 | 12 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | DevTools & Infrastructure (1), Investment & VC (1), Restaurants & Food Services (1) | Fintech & Payments (6), DevTools & Infrastructure (5), Sales Tech & CRM (4) |
| Category | IT Service Management | IT Service Management |
| Security | SOC 2 Type II ([bigpanda.io](https://www.bigpanda.io/our-product/bigpanda-security/), checked 2026-10-07) | SOC 2 Type II ([incident.io](https://incident.io/security), checked 2026-10-07) |
| Your data | Not used to train models by default. ([bigpanda.io](https://www.bigpanda.io/our-product/bigpanda-security/), checked 2026-10-07) | — |
| Integrations | ServiceNow ([bigpanda.io](https://www.bigpanda.io/integrations/), checked 2026-10-07) | Asana, ClickUp, GitHub, GitLab, Jira, Linear, Shortcut, Zendesk, Backstage, Cortex, OpsLevel, ServiceNow ([incident.io](https://incident.io/integrations), checked 2026-10-07) |
| Data processing terms | — | A data processing agreement is available. ([trust.incident.io](https://trust.incident.io/), checked 2026-10-07) |
| Free trial | — | Free trial or free plan available. ([incident.io](https://incident.io/pricing), checked 2026-10-07) |
| Pricing | — | Basic: Free Forever; Team: $19 Per user / month; Pro: $25 Per user / month; Enterprise: contact sales ([incident.io](https://incident.io/pricing), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- BigPanda: [Autodesk](https://www.usedby.ai/case-studies/autodesk-bigpanda.md): **85%**: “improving mean time to resolution (MTTR) by 85%” (published 2023-06-13)
- BigPanda: [Cambia Health Solutions](https://www.usedby.ai/case-studies/cambia-health-solutions-bigpanda.md): **30 seconds**: “critical alerts can now be identified within 30 seconds” (published 2023-04-25)
- incident.io: [Trainline](https://www.usedby.ai/case-studies/trainline-incident-io.md): **3.5 hours**: “3.5 hours saved per P1/P2 post-mortem” (published 2024-06-25)
- incident.io: [Giant Swarm](https://www.usedby.ai/case-studies/giant-swarm-incident-io.md): **3 hours**: “I’d estimate that we save at least 3 hours onboarding each new oncaller” (published 2021-02-01)

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Source: https://www.usedby.ai/compare/bigpanda-vs-incident-io · How we check: https://www.usedby.ai/methodology