# BigPanda vs Serval: who uses which

On usedby, 19 companies use BigPanda and 26 use Serval. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 45 of 45 public lines checked.

## Side by side

|  | [BigPanda](https://www.usedby.ai/tools/bigpanda.md) | [Serval](https://www.usedby.ai/tools/serval.md) |
|---|---|---|
| Public customers | 19 | 26 |
| Confirmed | 9 | 7 |
| Observed | 10 | 19 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | DevTools & Infrastructure (1), Investment & VC (1), Restaurants & Food Services (1) | DevTools & Infrastructure (4), Artificial Intelligence (3), Fintech & Payments (2) |
| Category | IT Service Management | IT Service Management |
| Security | SOC 2 Type II ([bigpanda.io](https://www.bigpanda.io/our-product/bigpanda-security/), checked 2026-10-07) | SOC 2 Type II, ISO 27001, ISO 42001, HIPAA ([trust.serval.com](https://trust.serval.com/), checked 2026-10-07) |
| Your data | Not used to train models by default. ([bigpanda.io](https://www.bigpanda.io/our-product/bigpanda-security/), checked 2026-10-07) | — |
| Integrations | ServiceNow ([bigpanda.io](https://www.bigpanda.io/integrations/), checked 2026-10-07) | — |
| Data processing terms | — | A data processing agreement is available. ([serval.com](https://www.serval.com/legal/data-processing-addendum), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- BigPanda: [Autodesk](https://www.usedby.ai/case-studies/autodesk-bigpanda.md): **85%**: “improving mean time to resolution (MTTR) by 85%” (published 2023-06-13)
- BigPanda: [Cambia Health Solutions](https://www.usedby.ai/case-studies/cambia-health-solutions-bigpanda.md): **30 seconds**: “critical alerts can now be identified within 30 seconds” (published 2023-04-25)
- Serval: [Mercor](https://www.usedby.ai/case-studies/mercor-serval.md): **4,000+ contractors**: “Mercor has onboarded 4,000+ contractors with this automation.” (captured by usedby 2026-10-07)
- Serval: [Together.ai](https://www.usedby.ai/case-studies/together-ai-serval.md): **95%**: “Serval now automates 95% of Together AI's just-in-time access requests” (captured by usedby 2026-10-07)

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Source: https://www.usedby.ai/compare/bigpanda-vs-serval · How we check: https://www.usedby.ai/methodology