# BigPanda vs ServiceNow: who uses which

On usedby, 19 companies use BigPanda and 33 use ServiceNow. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 46 of 52 public lines checked.

## Side by side

|  | [BigPanda](https://www.usedby.ai/tools/bigpanda.md) | [ServiceNow](https://www.usedby.ai/tools/servicenow.md) |
|---|---|---|
| Public customers | 19 | 33 |
| Confirmed | 9 | 16 |
| Observed | 10 | 13 |
| Signals (job posts) | 0 | 4 |
| Top industries of customers | DevTools & Infrastructure (1), Investment & VC (1), Restaurants & Food Services (1) | IT Services & System Integration (3), Automotive Manufacturing (2), Consumer Goods (2) |
| Category | IT Service Management | IT Service Management |
| Security | SOC 2 Type II ([bigpanda.io](https://www.bigpanda.io/our-product/bigpanda-security/), checked 2026-10-07) | — |
| Your data | Not used to train models by default. ([bigpanda.io](https://www.bigpanda.io/our-product/bigpanda-security/), checked 2026-10-07) | — |
| Integrations | ServiceNow ([bigpanda.io](https://www.bigpanda.io/integrations/), checked 2026-10-07) | — |

## Published results

Reviewed stories only; usedby did not measure the figures.

- BigPanda: [Autodesk](https://www.usedby.ai/case-studies/autodesk-bigpanda.md): **85%**: “improving mean time to resolution (MTTR) by 85%” (published 2023-06-13)
- BigPanda: [Cambia Health Solutions](https://www.usedby.ai/case-studies/cambia-health-solutions-bigpanda.md): **30 seconds**: “critical alerts can now be identified within 30 seconds” (published 2023-04-25)
- ServiceNow: [FedEx](https://www.usedby.ai/case-studies/fedex-servicenow-muubfpte.md): **5 million workflows**: “FedEx now runs 5 million workflows every month on the ServiceNow AI Platform” (captured by usedby 2026-10-04)

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Source: https://www.usedby.ai/compare/bigpanda-vs-servicenow · How we check: https://www.usedby.ai/methodology