# CallMiner vs Talkdesk: who uses which

On usedby, 39 companies use CallMiner and 47 use Talkdesk. 2 companies use both, including Hawaiian Airlines and Gant Travel. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 84 of 86 public lines checked.

## Side by side

|  | [CallMiner](https://www.usedby.ai/tools/callminer.md) | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) |
|---|---|---|
| Public customers | 39 | 47 |
| Confirmed | 19 | 31 |
| Observed | 20 | 15 |
| Signals (job posts) | 0 | 1 |
| Top industries of customers | Automotive Manufacturing (2), HR & Recruiting (2), IT Services & System Integration (2) | Banking & Mortgages (7), Fashion & Apparel (3), HR & Recruiting (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Integrations | Salesforce ([callminer.com](https://callminer.com/products/integrations), checked 2026-10-08) | — |
| Data processing terms | — | A data processing agreement is available. ([talkdesk.com](https://www.talkdesk.com/legal/dpa/), checked 2026-10-04) |
| Free trial | — | Free trial or free plan available. ([talkdesk.com](https://www.talkdesk.com/pricing/), checked 2026-10-04) |

## Companies named on both

Confirmed or observed on each side.

| Company |
|---|
| [Hawaiian Airlines](https://www.usedby.ai/companies/hawaiian-airlines.md) |
| [Gant Travel](https://www.usedby.ai/companies/gant-travel.md) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Talkdesk: [novobanco](https://www.usedby.ai/case-studies/novobanco-talkdesk.md): **3%**: “AI agents handle 3% of calls” (captured by usedby 2026-10-04)
- Talkdesk: [Metro Finance](https://www.usedby.ai/case-studies/metro-finance-talkdesk.md): **40%**: “they achieved a 40% reduction in operating costs” (captured by usedby 2026-10-04)

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Source: https://www.usedby.ai/compare/callminer-vs-talkdesk · How we check: https://www.usedby.ai/methodology